At a Glance
- Tasks: Provide top-notch reception service and assist with guest queries at Broadview Hotel.
- Company: Join the welcoming team at Broadview Hotel, part of a vibrant university community.
- Benefits: Enjoy 34 days annual leave, hybrid working options, and access to wellness facilities.
- Other info: Flexible part-time role with great opportunities for personal development.
- Why this job: Be the first point of contact for guests and make their stay memorable.
- Qualifications: Customer service experience in hospitality and teamwork skills are essential.
The predicted salary is between 24685 - 24685 £ per year.
Salary will be £24,685 per annum pro rata.
About the Role:
An exciting opportunity has arisen for a Receptionist and Administrative Assistant to join Broadview Hotel in the Accommodation Services team.
Key duties of the role include:
- Provision of a high-quality reception service for guests of Broadview Hotel, including pre-arrival enquiries, reservations, room allocations, checking guests in and out and responding to their queries and requests.
- Responding promptly to enquiries by email, telephone or in person.
- Communicating with group organisers and maintaining group booking records.
- Preparation of guest information, keys and meal vouchers.
Our reception team are the first point of contact for enquiries and provide a first-class, efficient, customer-focused service to our guests coming to us for short to medium term accommodation. You will have strong customer service skills and be part of the team responsible for the management of the University’s guest and visitor accommodation in Broadview Hotel. You will need to have demonstrable experience of working in a hotel or similar reception along with experience of working as part of a team.
This part-time (21 hours/0.58 FTE) post is available immediately on an indefinite basis.
Benefits include:
- 34 days annual leave inclusive of Bank Holidays and University Customary days (pro rata for part-time).
- Family and Work-life balance policies including hybrid working and considerable maternity, paternity, shared parental leave and adoption leave.
- Generous pension scheme with life cover for dependants, plus incapacity cover.
- Health and Wellbeing: discounted access to Sportspark facilities, relaxation rooms, 320 acres of rolling parkland, wellbeing walks, Wellbeing Ambassador network, on-campus medical centre including NHS Dentist, Occupational Health and a 24/7 Employee Assistance Programme.
- Campus Facilities: Sportspark, library, nursery, supermarket, post office, bars and catering outlets.
- Exclusive shopping discounts to help cut the cost of household bills, childcare salary sacrifice scheme, Cycle to Work scheme and public transport discounts.
- Personal Development: unlimited access to LinkedIn Learning courses, specialist advice and training from our Organisational Development and Professional Learning Team.
The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.
For further information, including the Job Description and Person Specification, please see the attached Candidate Brochure. For an informal discussion about the post please contact Colin Seal, Guest Accommodation Manager via C.Seal@uea.ac.uk.
Broadview Hotel Receptionist and Administrative Assistant (SC5066) in Norwich employer: Norwich Research Park
Norwich Research Park is an attractive employer due to its commitment to professional development and a collaborative work environment. Employees enjoy competitive salaries and the opportunity to engage in meaningful educational initiatives. The park's focus on diverse academic disciplines provides a unique platform for growth and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Broadview Hotel Receptionist and Administrative Assistant (SC5066) in Norwich
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Norwich Research Park and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Broadview Hotel Receptionist and Administrative Assistant (SC5066) in Norwich
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Norwich Research Park that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Norwich Research Park.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Norwich Research Park get a sense of who you are beyond your experience!
How to prepare for a job interview at Norwich Research Park
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Norwich Research Park and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
