At a Glance
- Tasks: Provide essential admin support to the Housing Options team and assist with tenant protections.
- Company: Join Norwich City Council, committed to equality and community support.
- Benefits: Enjoy 26 days holiday, a pension scheme, and employee assistance support.
- Other info: Fast-paced role with opportunities for personal and professional growth.
- Why this job: Make a real difference in housing while developing your skills in a supportive environment.
- Qualifications: Strong organisational skills and a passion for helping others.
The predicted salary is between 24000 - 28000 £ per year.
We are seeking a helpful, enthusiastic and well-organised individual to fulfil a vital admin support function working with our busy Housing Options team to help us meet the requirements of the Renters Rights Act. This post is available on a 12-month fixed term contract. Interviews will take place at City Hall.
The postholder will provide essential administrative support to frontline Homelessness teams and the Tenancy Relations Adviser. The role will contribute to strengthening early intervention, improving tenant protections, and enhancing engagement with private landlords and partners, in accordance with the council's duties under the Renters Rights Act.
Responsibilities- Provide administrative support for housing needs assessments, ensuring documentation is complete, accurate, and recorded in line with statutory requirements.
- Assist in the preparation, updating, and monitoring of Personalised Housing Plans (PHPs), ensuring actions are recorded and reviewed within required timescales.
- Maintain accurate and up-to-date case records, ensuring compliance with homelessness legislation and internal procedures.
- Support communication with applicants, landlords, and letting agents, including arranging appointments, follow-ups, and correspondence.
- Assist in coordinating private rented sector accommodation opportunities, including logging available properties and tracking placements.
- Prepare and process documentation related to PRS placements, tenancy agreements, and housing applications.
- Support tenancy sustainment activity by assisting with monitoring cases, arranging mediation support, and tracking outcomes.
- Liaise with internal teams and external partners (e.g. landlords, support agencies) to ensure timely information sharing and case progression.
- Support officers in monitoring property compliance requirements and maintaining records in line with the Renters’ Rights Act standards.
- Assist with data collection, reporting, and performance monitoring to support service improvement and funding requirements.
You will have strong organisational skills, a keen eye for detail, the ability to work independently and prioritise a mixed workload. You will be a great communicator, able to build good relationships quickly and enjoy working as part of a team. This busy, fast-moving environment requires a positive and flexible approach, the ability to multi-task and work well under pressure.
Benefits- All employees are eligible to join the Local Government Pension Scheme (LGPS).
- Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum (pro rata for part-time employees).
- In addition to statutory public holidays, we grant an additional statutory day leave at Christmas.
- Norwich City Council supports its employees through occupational health and employee assistance support.
The council is committed to a policy of equality opportunity in employment, recruitment and the services we provide. Applications are considered on the basis of suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.
Housing Options Admin Assistant in Norwich employer: Norwich Regeneration Company
Norwich City Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With generous benefits such as a robust pension scheme, extensive holiday entitlement, and access to occupational health services, employees are empowered to thrive in their roles while contributing to meaningful community initiatives under the Renters Rights Act. The council's commitment to equality and diversity ensures a welcoming environment for all, making it an ideal place for those seeking rewarding employment in public service.
Contact Details:
Norwich Regeneration Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Options Admin Assistant in Norwich
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Housing Options Admin Assistant in Norwich
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Norwich Regeneration Company
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Norwich Regeneration Company.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Norwich Regeneration Company that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
