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- Tasks: Support tenants in maintaining their homes and resolve housing issues.
- Company: Join Norwich City Council, a team dedicated to making a difference.
- Benefits: Competitive salary, generous holidays, and a supportive work environment.
- Why this job: Make a real impact in your community while gaining valuable experience.
- Qualifications: A levels or equivalent; strong communication and relationship-building skills.
- Other info: Temporary positions available until March 2026 with great career prospects.
The predicted salary is between 27500 - 30000 £ per year.
Overview
This range is provided by Norwich City Council. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Temporary/Secondment Opportunity
- 2 x 37 hour posts, fixed term ending March 2026
- 2 x 37 hour posts, fixed term ending March 2026
- 1 x 14.8 hour post, fixed term ending March 2026
Grade: 5
Salary: £32,579 to £35,412 per annum
We are seeking motivated individuals with a strong interest in social housing to join our dynamic tenancy management team.
This is a meaningful opportunity to positively impact lives while gaining valuable experience in a fast based, supportive environment.
This role is ideal for candidates with experience in housing or related field. You will use your knowledge of council policies and relevant legislation to provide tenants with advice and support, helping them sustain their tenancies and contribute to safe, well managed neighbourhoods.
These fixed term positions, based at City Hall, are available until April 2026.
Skills Required
- We would like to hear from you if you enjoy working with people to help them maintain a healthy tenancy and assist to resolve any housing issues. You will need to be able to build positive relationships with tenants, internal and external partners. You must have excellent communication skills and the ability to deal sensitively with tenant who may be in difficult circumstances.
Educational Requirements
Applicants should be educated to a minimum A level standard.
Why work for us
Our council is full of people who have chosen to work in local government because they want to help others and make a difference to their lives or the environment in which local people live.
To find out more about working and living in Norwich Home | Work in Norwich.
The council has a long and proud history of being a council that is keen to push the boundaries of what a district can achieve, to find out more about what it is like to work in local government visit Working in local government – #LocalGov Careers – Youth Employment UK
We offer our employees a competitive pay and benefits package. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.
Norwich City Council offers the opportunity to work with great people who are passionate about promoting Norwich and the services the council provides. We also offer good career prospects with competitive rates of pay, generous holidays and working arrangements to suit all lifestyles.
Equal Opportunities Policy
The council is committed to a policy of equality opportunity in employment, in recruitment and the services we provide. Applications are considered on the basis of their suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.
Candidates will be considered for shortlisting on the factual information on their application form. Therefore it is important to give as much detail as possible including information about experience gained outside employment.
Benefits
- All employees are eligible to join the Local Government Pension Scheme (LGPS)
- Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part-time employees
- In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas
- Norwich City Council supports its employees through the provision of occupational health and employee assistance support
Senioritiy level
- Entry level
Employment type
- Temporary
Job function
- Other
- Industries: Government Administration
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Housing officer tenancy management employer: Norwich Regeneration Company
Contact Detail:
Norwich Regeneration Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing officer tenancy management
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching Norwich City Council and understanding their values. Be ready to discuss how your experience aligns with their mission to support tenants and create safe neighbourhoods.
✨Tip Number 3
Practice your communication skills! Since this role involves working closely with tenants, being able to convey empathy and clarity is key. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us.
We think you need these skills to ace Housing officer tenancy management
Some tips for your application 🫡
Show Your Passion for Social Housing: When writing your application, let us know why you're passionate about social housing. Share any personal experiences or motivations that drive you to help others maintain their tenancies. This will make your application stand out!
Highlight Relevant Experience: Make sure to detail any experience you've had in housing or related fields. Whether it's through previous jobs, volunteering, or even personal experiences, we want to see how your background aligns with the role.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can find all the details you need about the role and our council there.
How to prepare for a job interview at Norwich Regeneration Company
✨Know Your Stuff
Familiarise yourself with the key policies and legislation related to social housing. This will not only show your interest in the role but also help you answer questions confidently and demonstrate your understanding of the challenges tenants face.
✨Showcase Your People Skills
Prepare examples of how you've built positive relationships in previous roles. Whether it's resolving conflicts or providing support, having specific anecdotes ready will highlight your ability to connect with tenants and partners alike.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication, which is crucial for a Housing Officer.
✨Demonstrate Empathy
Be ready to discuss how you would handle sensitive situations with tenants. Showing that you can approach difficult circumstances with empathy and understanding will resonate well with the interviewers, as this is a key aspect of the role.