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- Tasks: Manage rent accounts and recover housing debts while enhancing customer service.
- Company: Local government authority in Norwich dedicated to social housing services.
- Benefits: Supportive work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in the community by helping tenants manage their housing debts.
- Qualifications: Proactive, detail-oriented, with strong numeracy and communication skills.
- Other info: Join a team focused on improving social housing services.
The predicted salary is between 30000 - 42000 £ per year.
A local government authority in Norwich is looking for an Income Assistant to support the Housing Income & Rents team. This role entails managing rent accounts and recovering housing debts, while also enhancing customer service. The ideal candidate will be proactive and detail-oriented, with strong numeracy and communication skills. Join a supportive environment focused on improving social housing services and assisting tenants in debt repayment strategies.
Rent Recovery & Housing Income Expert in Norwich employer: Norwich Living Wage City Action Group
Contact Detail:
Norwich Living Wage City Action Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent Recovery & Housing Income Expert in Norwich
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those working in local government. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing income and rent recovery processes. We want you to show off your understanding of the role and how you can enhance customer service.
✨Tip Number 3
Practice your communication skills! Whether it’s through mock interviews or casual conversations, being able to articulate your thoughts clearly will set you apart as a detail-oriented candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for proactive individuals who are ready to make a difference in social housing.
We think you need these skills to ace Rent Recovery & Housing Income Expert in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing accounts and recovering debts. We want to see how your skills align with the role, so don’t be shy about showcasing your numeracy and communication abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving social housing services and how you can contribute to our team. Keep it concise but impactful!
Showcase Your Proactivity: In your application, give examples of how you've taken initiative in previous roles. We love candidates who are proactive and detail-oriented, so share any relevant experiences that demonstrate these traits.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Norwich Living Wage City Action Group
✨Know Your Numbers
As an Income Assistant, you'll be dealing with rent accounts and housing debts. Brush up on your numeracy skills before the interview. Be prepared to discuss how you would manage accounts and recover debts effectively, using specific examples from your past experience.
✨Customer Service is Key
This role focuses on enhancing customer service, so think about how you can demonstrate your communication skills. Prepare to share examples of how you've successfully assisted customers in the past, especially in challenging situations. Show them you can handle sensitive conversations with empathy.
✨Be Proactive
The ideal candidate is proactive, so come ready with ideas on how to improve processes within the Housing Income & Rents team. Think about strategies for debt repayment that could benefit tenants and the authority. This shows you're not just reactive but also forward-thinking.
✨Understand the Social Housing Landscape
Familiarise yourself with the current issues in social housing, particularly in Norwich. Being knowledgeable about local policies and challenges will impress the interviewers. It shows you're genuinely interested in the role and committed to improving services for tenants.
