At a Glance
- Tasks: Schedule repairs and maintenance, ensuring smooth operations and excellent customer service.
- Company: Join Norwich City Service Limited, a community-focused employer with a commitment to inclusivity.
- Benefits: Enjoy 25 days annual leave, flexible hours, and a supportive work environment.
- Other info: Opportunity for career growth in a dynamic and inclusive workplace.
- Why this job: Be part of a team that makes a real difference in the community while developing your skills.
- Qualifications: Strong organisational skills, customer service experience, and proficiency in Microsoft Office.
The predicted salary is between 27351 - 33429 £ per year.
We have an exciting opportunity for a Scheduler to join the Norwich City Service Limited (NCSL) team on a Fixed Term Contract for 6 months. If you are highly organised, a good communicator, and thrive in a fast‑paced environment, we would love to hear from you.
About the role:
This role is responsible for keeping repairs and maintenance services running smoothly each day, ensuring jobs are scheduled accurately, operatives are supported, and customer appointments are met. It involves managing key systems, monitoring job progress, coordinating with operatives and subcontractors, and making real‑time adjustments to maximise efficiency and first‑time fixes. You’ll handle rescheduling, maintain communication with tenants, oversee emergency and follow‑on work, and ensure repairs are closed correctly and on time. The role also supports Contract Managers with performance monitoring, supply‑chain liaison, and delivering a high‑quality service that meets client expectations and service level agreements. With a strong focus on customer care, compliance, health and safety, and continuous improvement, you’ll play a vital part in delivering a reliable, responsive, and customer‑focused repairs service.
The ideal candidate is highly organised, proactive, and confident working independently in a fast‑paced, customer‑focused environment. They communicate clearly and courteously with the public and colleagues, listen well, and make sound decisions within their area of expertise. They bring strong experience with Microsoft Office—especially Excel and Word—and can manage their workload to tight deadlines while maintaining high standards of accuracy and professionalism. With a flexible, can‑do attitude, they balance teamwork with the ability to take initiative, consistently deliver high‑quality work, and adapt to changing demands. They are committed to excellent service, open to further training, and motivated to contribute positively to the team’s success.
Why Choose Us?
- Living Wage Employer
- Cycle to Work Scheme
- Supportive and inclusive environment and culture
- Employee Assistant Support and Occupational Health
- Commitment to learning and development
- 25 days annual leave, rising by a day each year until 30 days is reached. Plus 8 bank holidays and a Christmas shut down period.
This role is for 37 hours per week, but to ensure flexibility and promote an inclusive workplace part time hours or a job share agreement will be considered.
Closing Date: Thursday 19 November 2026 – please note this vacancy may close earlier if a high number of applications have been received. Please note if you have not heard from us within 2 weeks of the closing date, your application has been unsuccessful.
Requirements:
- Extensive experience of working in a customer focused environment.
- Exemplary organisational skills - The ability to multitask, be proactive and ability to work on own with minimal guidance.
- Experience and Knowledge with Microsoft office, particularly Excel and Word.
About the Company:
Responsible for key operational delivery and maintenance of Norwich city's streets, parks and properties by utilising all of the services that our environmental and building repairs teams have to offer. We locally employ over 300 people with plans of continuous growth, aligned with high aspirations of excellent service delivery. Additionally, we also cater for various private businesses and residents across the city.
NCSL's mission is to deliver efficient and effective environmental and building maintenance services, always putting the customer first, protecting the quality of the environment while embracing our company values and behaviours to enhance the lives of the Norwich community. Our aim is to create a more inclusive environment that truly balances purpose and culture; one that considers the impact of their decisions on the community and employees. We are passionate about the services we deliver and strive to have a work setting where our company values of accountability, respect and equality are at our core. Our industry has traditionally attracted more men — and we’re changing that! We actively encourage applications from women.
Scheduler - (FTC - 6 months) in Norwich employer: Norwich City Services Limited
Norwich City Service Limited is an excellent employer that values its employees by offering a supportive work culture and flexible scheduling to accommodate personal commitments. With a focus on professional development, employees have opportunities for growth and training in customer service, ensuring they are well-equipped to excel in their roles. Working in Norwich not only provides a vibrant community atmosphere but also allows you to contribute meaningfully to local services, making your work both rewarding and impactful.
Contact Details:
Norwich City Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler - (FTC - 6 months) in Norwich
✨Get to Know the Local Scene
Temporary roles in logistics and supply chain often rely on local connections. Visit local businesses or warehouses and introduce yourself! You'd be surprised how often work is filled through word of mouth, so put yourself out there.
✨Leverage Industry Events
Look for trade shows, logistics expos, or supply chain seminars happening in your area. These events are goldmines for networking and often feature companies looking for temporary staff. It’s a great way to make a lasting impression!
✨Be Ready to Flex Your Skills
In temporary roles, employers want people who can easily adapt. Brush up on your knowledge of inventory management systems or logistics software—anything that can show you're ready to jump in right away. It will make you stand out!
✨Apply through Our Website!
Don't forget to check our listings at StudySmarter! We often have great temporary roles in logistics and supply chain that you can apply for directly. Getting your application in through our site is a solid step towards landing your next gig!
We think you need these skills to ace Scheduler - (FTC - 6 months) in Norwich
Some tips for your application 🫡
Show Off Your Logistics Know-How:When applying for a Scheduler - (FTC - 6 months) in logistics and supply chain, make sure to highlight your relevant skills such as inventory management, procurement knowledge, and experience with logistics software. Tailor your CV to show any specific projects or coursework you've completed that relate to the field—specifics matter!
Flexibility is Key:Since this is a temporary position, it's important to showcase your flexibility in your cover letter. Employers want to know that you can hit the ground running and adapt quickly to changing priorities, so share examples of previous roles where you've shown this adaptability.
Include Certifications and Training:If you have any relevant certifications like a Forklift License or training in supply chain management, make sure these are front and centre in your application. They really can set you apart in the logistics field, especially for a temporary role where employers may prefer someone who's ready to jump straight into the task at hand.
Why You Want This Role:In your cover letter, express why you're interested in this temporary position at Norwich City Services Limited. Use it as a chance to show your enthusiasm for the logistics field and how this experience will help you grow professionally. Remember, it’s about more than just the job—show us you're keen to learn and make a difference!
How to prepare for a job interview at Norwich City Services Limited
✨Know Your Supply Chain Basics
Brush up on fundamental supply chain concepts, like inventory management and logistics strategies. Since this is a temporary role, having a quick grasp of these basics can set you apart and show that you can hit the ground running.
✨Showcase Problem-Solving Skills
Be ready to discuss real-life scenarios where you solved logistics challenges. Interviewers love hearing how you approached issues like delays or order discrepancies, so come prepared with a couple of solid examples that highlight your critical thinking skills.
✨Stay Flexible and Open-Minded
As a temporary candidate, we need to demonstrate adaptability. Be prepared to discuss how you can quickly integrate into different teams and handle diverse tasks. This can really showcase your potential to thrive in a fast-paced environment like logistics.
✨Get Familiar with Logistics Tools
Familiarise yourself with common supply chain management software, such as SAP or Oracle. Mentioning these tools during your interview can impress your interviewer at Norwich City Services Limited and demonstrate your readiness to engage with their systems right away.
