Norwich City Service Limited (NCSL) seeks a Customer Experience Team Leader (Maternity Cover) to oversee the repairs-focused customer service function on-site in Norwich. You will manage daily operations, handle complex enquiries, and drive improvements in booking and reporting accuracy.
The ideal candidate will lead a high-performing team, communicate clearly with the public and colleagues, and use IT tools (Excel/Word) to generate clear reports while maintaining compliance and KPIs.
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Customer Experience Team Lead – Repairs (Maternity) in Norwich employer: Norwich City Services Limited
Norwich City Service Limited is an excellent employer that values its employees by offering a supportive work culture and flexible scheduling to accommodate personal commitments. With a focus on professional development, employees have opportunities for growth and training in customer service, ensuring they are well-equipped to excel in their roles. Working in Norwich not only provides a vibrant community atmosphere but also allows you to contribute meaningfully to local services, making your work both rewarding and impactful.
Contact Details:
Norwich City Services Limited Recruitment Team
