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- Tasks: Manage restaurant operations on matchdays, ensuring excellent service and team performance.
- Company: Join Norwich City Football Club, a vibrant community hub with a passion for football.
- Benefits: Enjoy competitive pay, 20% discount in club shops, and unique matchday experiences.
- Why this job: Be part of an exciting atmosphere while leading a dynamic team in hospitality.
- Qualifications: Hospitality management experience and strong people skills are essential.
- Other info: Casual, hourly paid position with shifts typically on weekends and some weekdays.
Norwich City Football Club is looking to recruit Restaurant Managers for first team matchdays. If you would like the opportunity of providing excellent service and meeting new people, come and join our winning team. Experience in hospitality management is essential. Our matchdays are typically on Saturdays with some weekday evening and Sunday matches. A typical shift is 8 - 10 hours depending on the game and restaurant. This is a casual, hourly paid position.
In our corporate restaurants and bars, you will be responsible for:
- Welcoming and serving our customers in a formal dining environment.
- Efficiently managing a team of up to 25 waiting and bar staff providing exceptional customer service to our Carrow Road brand standard.
- Overseeing the team to deliver service within strict timeframes.
- Engaging with customers and following up on feedback.
- Excellent knowledge of the food and drinks menu.
- Maintaining the presentation of the restaurant throughout the day.
- Ensuring food hygiene standards are always achieved.
- A thorough knowledge of any allergens contained in the menu, working with chefs to ensure customer dietary requirements are adhered to.
- Ensuring accuracy of order taking, food delivery and clearing.
- Speed of service and drinks delivery from our corporate bars.
- Ensuring your restaurant and bar is cleaned to the highest standard.
You will have:
- Strong people management and organisational skills.
- Experience in the management of restaurants or other relevant experience.
- The ability to motivate and lead by example, performance management and the mentoring of new team members.
- A resilient, calm and confident approach to working in a fast-paced environment.
- The commitment and enthusiasm to drive results.
- A can-do positive attitude with the ability to lead as well as being a hands-on team player.
- Excellent communication and interpersonal skills.
- Pride in your appearance and that of your team as ambassadors for Norwich City Football Club.
What you will get in return:
- Competitive rates of pay.
- A unique working environment.
- 20% discount in all Club shops.
- The opportunity to work non-matchday events.
If you would like to soak up the atmosphere and buzz of a first team matchday, please apply.
Norwich City Football Club are committed to ensuring equal opportunities are given to all and welcomes applications from all areas of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships. Norwich City Football Club is an equal opportunities employer and recognises the importance of safeguarding children and vulnerable adults in the workplace. Please be aware that a criminal disclosure and identity check will be carried out for this post. Engagement will be subject to a satisfactory DBS disclosure.
Catering Matchday Restaurant Manager employer: Norwich City Football Club
Contact Detail:
Norwich City Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Catering Matchday Restaurant Manager
✨Tip Number 1
Familiarise yourself with Norwich City Football Club's values and culture. Understanding their commitment to customer service and community engagement will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of the club, especially those in hospitality roles. They can provide valuable insights into the work environment and expectations, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to manage a team effectively in a fast-paced environment. Highlighting your leadership skills will be crucial for this role.
✨Tip Number 4
Showcase your passion for football and matchday experiences. Expressing genuine enthusiasm for the role and the club can set you apart from other candidates who may not share the same level of interest.
We think you need these skills to ace Catering Matchday Restaurant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hospitality management. Focus on roles where you've managed teams, provided excellent customer service, and worked in fast-paced environments.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the club. Mention specific experiences that demonstrate your ability to lead a team and manage restaurant operations effectively.
Highlight Relevant Skills: In your application, emphasise your people management skills, organisational abilities, and any experience you have with food hygiene standards and allergen knowledge. These are crucial for the role.
Show Enthusiasm: Convey your enthusiasm for working on matchdays and being part of the Norwich City Football Club team. Let your personality shine through to show that you're a great fit for their culture.
How to prepare for a job interview at Norwich City Football Club
✨Showcase Your Hospitality Experience
Make sure to highlight your previous experience in hospitality management. Discuss specific situations where you successfully managed a team or improved customer service, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Leadership Skills
Prepare examples that showcase your ability to motivate and lead a team. Talk about how you've mentored new staff or resolved conflicts, as this will illustrate your strong people management skills which are crucial for this position.
✨Know the Menu Inside Out
Familiarise yourself with the food and drinks menu before the interview. Being able to discuss menu items confidently, including allergens and dietary requirements, will show your commitment to providing excellent service and adhering to food hygiene standards.
✨Exude Enthusiasm and Positivity
Your attitude can make a big difference in an interview. Show your enthusiasm for working in a fast-paced environment like a matchday restaurant. A positive, can-do attitude will resonate well with the interviewers and reflect the values of Norwich City Football Club.
