Football Operations Assistant in Cambridge

Operations Assistant

Norwich City Football Development

About the Role

Norwich City Football Development is seeking an organised and proactive Operations Assistant to support the day-to-day running of our football development programmes across five counties.

This is a varied, operational role supporting coordinators, coaches, parents, and facilities. The successful candidate will play a key role in administration, recruitment support, safeguarding administration, and programme delivery, helping ensure our centres are safely staffed, well organised, and operating smoothly.

Key Responsibilities

Operations & Administration

• Provide day-to-day and reactive administrative support across programmes

• Manage correspondence with parents, facilities, and coaching staff

• Support payroll processes, timesheets, and staff records

• Maintain accurate operational databases and documentation

Staffing & Recruitment Support

• Support coordinators to ensure centres are fully staffed

• Assist with player and coach recruitment processes

• Support scheduling, staff cover, and workforce coordination

Safeguarding Support

• Assist with safeguarding administration in line with FA and club procedures

• Support record-keeping related to DBS checks, qualifications, and compliance

• Act as an initial point of contact for safeguarding queries, escalating appropriately

• Support coordinators with safeguarding processes and documentation

Programme & Parent Support

• Act as a key parent liaison, managing enquiries and communication

• Assist coordinators with workload management and organisation

• Support the planning and delivery of:

  • Holiday football camps

  • UK and overseas tours

  • Football tournaments and events

Operational Support

• Assist with facility bookings and relationships

• Support event logistics and programme delivery across multiple counties

• Provide general operational support as required

About You

• Highly organised with excellent attention to detail

• Confident and professional communicator

• Able to handle sensitive information appropriately

• Proactive, reliable, and comfortable working to deadlines

• Passionate about safe, positive environments for young people

Desirable (Not Essential)

• Experience in administration, operations, or sport

• Experience supporting safeguarding or compliance processes

• Knowledge of grassroots or academy football environments

What We Offer

• A role within Norwich City Football Club

• Tickets to Norwich City Football Club matches

• A varied operational role with genuine responsibility

• Supportive and football-focused working environment

• Opportunities to develop experience across operations, safeguarding, and events