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- Tasks: Lead the IT support team and transform service delivery for end-users.
- Company: Local government authority in Norwich with a focus on community service.
- Benefits: Flexible working arrangements and opportunities for professional growth.
- Why this job: Make a real difference in local government IT services and support your community.
- Qualifications: Extensive ICT operations experience and strong leadership skills.
- Other info: Office-based role with a dynamic team environment.
The predicted salary is between 36000 - 60000 £ per year.
A local government authority in Norwich is seeking a Service and Support Lead to manage its IT support team and oversee helpdesk operations. The successful candidate will lead the technical support function, drive service transformation, and ensure high-quality support for end-users.
Candidates should have extensive experience in ICT operations, strong leadership abilities, and relevant qualifications in ICT or service management. This role entails a primarily office-based position with flexible working arrangements.
IT Service & Support Lead – Transformation Champion in Norwich employer: Norwich City Council
Contact Detail:
Norwich City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service & Support Lead – Transformation Champion in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in local government. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your leadership skills. Think of examples where you've successfully led a team or transformed a service. We want to hear your stories!
✨Tip Number 3
Showcase your technical know-how! Be ready to discuss the latest trends in ICT operations and how you can apply them to improve support services. We love candidates who are up-to-date!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals to join our team.
We think you need these skills to ace IT Service & Support Lead – Transformation Champion in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in ICT operations and leadership. We want to see how your skills align with the role of IT Service & Support Lead, so don’t be shy about showcasing your relevant qualifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about service transformation and how you can lead our IT support team to success. Keep it engaging and personal – we love to see your personality!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive service improvements. We’re looking for someone who can make a real impact, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Norwich City Council
✨Know Your Stuff
Make sure you brush up on your ICT operations knowledge. Be ready to discuss specific technologies and methodologies you've used in previous roles. This will show that you’re not just familiar with the basics but have hands-on experience that can benefit the team.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or managed projects in the past. Think about challenges you faced and how you overcame them. This will demonstrate your ability to lead the IT support team effectively.
✨Understand Service Transformation
Familiarise yourself with current trends in service transformation within IT. Be prepared to discuss how you would approach improving helpdesk operations and enhancing user support. This shows that you’re forward-thinking and ready to drive change.
✨Ask Insightful Questions
Prepare thoughtful questions about the local government authority's current IT challenges and future goals. This not only shows your interest in the role but also gives you insight into how you can contribute to their success.
