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For Companies At a Glance
- Tasks: Support residents and businesses in accessing online services while building strong relationships.
- Company: Local government entity focused on community support and teamwork.
- Benefits: Competitive leave, pension scheme, and a pathway to local government careers.
- Why this job: Kickstart your career in local government while making a real difference in your community.
- Qualifications: Good understanding of customer service and effective communication skills.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 800 - 1120 £ per month.
A local government entity in the UK is seeking a Customer Contact Apprentice to support residents and businesses in accessing services online. The role emphasizes teamwork and building relationships within a fast-paced environment.
The ideal candidate should have a good understanding of customer service practices and effective communication skills.
This apprenticeship offers a great pathway into local government careers with competitive benefits including leave and a pension scheme.
Customer Service Apprentice — Digital Access & Team Impact in Norwich employer: Norwich City Council
Contact Detail:
Norwich City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice — Digital Access & Team Impact in Norwich
✨Tip Number 1
Get to know the company! Research the local government entity and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with friends or family. This will boost your confidence and prepare you for real-life interactions during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to local government. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows that you're proactive and keen to join us in making a difference in the community.
We think you need these skills to ace Customer Service Apprentice — Digital Access & Team Impact in Norwich
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you’ve helped others and what you’ve learned from those experiences. It’s all about demonstrating your understanding of effective communication!
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tailor your CV and cover letter to this specific role. We love seeing candidates who take the time to connect their skills with what we’re looking for.
Be Yourself: We’re looking for genuine people who can build relationships and work well in a team. Don’t be afraid to let your personality shine through in your application. Show us who you are and why you’d be a great fit for our team!
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Norwich City Council
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand key concepts like empathy, active listening, and problem-solving. Being able to discuss these in relation to the role will show that you’re ready to support residents and businesses effectively.
✨Showcase Your Teamwork Skills
Since this role emphasises teamwork, think of examples from your past experiences where you successfully collaborated with others. Be prepared to share how you contributed to a team’s success and how you handle challenges within a group setting.
✨Communicate Clearly and Confidently
Effective communication is crucial in this role. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen carefully to questions and respond thoughtfully, demonstrating your ability to engage with others.
✨Research the Local Government Entity
Familiarise yourself with the local government entity you’re applying to. Understand their services, values, and any recent initiatives. This knowledge will not only help you answer questions but also show your genuine interest in the role and the organisation.
