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- Tasks: Join our customer contact team, providing support and advice to help residents access services online.
- Company: Norwich City Council is dedicated to improving the lives of our community through local government services.
- Benefits: Enjoy competitive pay, generous holidays, flexible working options, and a chance to join the Local Government Pension Scheme.
- Why this job: Make a real difference in your community while developing valuable skills in a supportive environment.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: We celebrate diversity and are committed to equal opportunities for all applicants.
Norwich City Council employs 650 people who have chosen to work in local government because they care about our fine city and our residents. Our apprenticeship programme offers a great route into a professional career in local government customer service and administration. You’ll be working as a member of our customer contact or customer support teams, depending on your experience. No two days are the same, so we are looking for someone who is flexible, able to work to tight deadlines, and can get jobs done both as part of a team and independently.
Responsibilities
- Leading digital: Be central to our digital-first approach. Learn to provide customers with advice and support to enable them to access our services online.
- Teamwork and continuous improvement: We will help you develop your skills to:
- Work as part of a team, providing support to colleagues to enhance team performance.
- Develop productive working relationships with colleagues and stakeholders.
- Identify and communicate issues to ensure continuity of service and consistency of output.
- Work collaboratively and support colleagues to deliver Team Plans and the Corporate Plan.
Why work for us
Our council is full of people who have chosen to work in local government because they want to help others and make a difference in their lives or the environment in which local people live. We offer our employees a competitive pay and benefits package. Whether you’re seeking a new career, promotion, flexible working options, or a sideways move, we have a variety of challenging employment opportunities for all. Norwich City Council offers the opportunity to work with passionate people committed to promoting Norwich and the services we provide. We also offer good career prospects with competitive pay, generous holidays, and flexible working arrangements.
Equal Opportunities Policy
The council is committed to equality of opportunity in employment, recruitment, and service provision. Applications are considered based on their suitability for the role, regardless of sex, gender reassignment, race, ethnicity, disability, age, marital status, domestic responsibilities, sexual orientation, or religious beliefs. People with disabilities are guaranteed an interview if they are suitably qualified or experienced. Applicants should provide detailed information on their experience, including outside employment, as this will be used for shortlisting.
Benefits
- We offer a competitive pay and benefits package and are proud to hold Living Wage accreditation.
- Eligibility to join the Local Government Pension Scheme (LGPS).
- Paid holiday entitlement starting at 26 days per year, increasing to 33 days with length of service, pro-rated for part-time staff.
- An additional statutory day leave at Christmas.
- Support through occupational health and employee assistance programs.
Customer Contact Apprentice employer: Norwich City Council
Contact Detail:
Norwich City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Apprentice
✨Tip Number 1
Familiarise yourself with Norwich City Council's digital services. Understanding how they operate will not only help you in the role but also show your initiative and eagerness to contribute to their digital-first approach.
✨Tip Number 2
Highlight any previous experience in customer service or teamwork during your interactions. Be ready to share specific examples of how you've worked collaboratively or supported colleagues in past roles.
✨Tip Number 3
Demonstrate your flexibility and ability to work under pressure by discussing situations where you've successfully managed tight deadlines. This will resonate well with the council's need for adaptable team members.
✨Tip Number 4
Research the council's Corporate Plan and Team Plans. Being knowledgeable about their goals and objectives will allow you to align your skills and aspirations with their vision, making you a more attractive candidate.
We think you need these skills to ace Customer Contact Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Contact Apprentice position. Tailor your application to highlight how your experiences align with these requirements.
Highlight Relevant Experience: When detailing your experience, focus on any customer service roles or teamwork experiences you have had. Mention specific examples that demonstrate your ability to work under pressure and contribute to team performance.
Craft a Strong Personal Statement: Write a personal statement that reflects your passion for local government and helping others. Explain why you want to work for Norwich City Council and how you can contribute to their digital-first approach and team goals.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are key in customer service roles.
How to prepare for a job interview at Norwich City Council
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping others during the interview. Norwich City Council values individuals who genuinely care about making a difference in their community, so share any relevant experiences that highlight your commitment to customer service.
✨Demonstrate Flexibility and Adaptability
Since no two days are the same in this role, be prepared to discuss how you've successfully adapted to changing situations in the past. Provide examples of times when you had to work under tight deadlines or manage multiple tasks simultaneously.
✨Highlight Teamwork Skills
Collaboration is key in this position, so be ready to talk about your experience working as part of a team. Share specific instances where you supported colleagues or contributed to team goals, showcasing your ability to build productive relationships.
✨Prepare for Digital Engagement
As the role involves a digital-first approach, it’s important to demonstrate your comfort with technology. Familiarise yourself with online customer service tools and be ready to discuss how you can help customers access services online effectively.
