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- Tasks: Ensure smooth operation of car parks, conduct patrols, and maintain cleanliness and safety.
- Company: Join the team at Norwich Airport, a vibrant hub for travel and customer service.
- Benefits: Enjoy flexible shifts, outdoor work, and the chance to develop customer service skills.
- Why this job: Perfect for those who love teamwork, enjoy the outdoors, and want to make a difference.
- Qualifications: No specific qualifications required, just a proactive attitude and great customer service skills.
- Other info: Shifts may vary, including weekends and holidays; flexibility is key!
The predicted salary is between 20000 - 28000 £ per year.
Permanent Contract
1 x Part time (20 hours p/w)
The purpose of this role is to ensure the efficient operation of all car parks, carry out regular car park patrols and maintain the prescribed standards of quality, cleanliness and safety.
Summary of Role
Reporting to the Car Park Services Supervisor, the customer service assistant (CSA) will work as part of a team to ensure the smooth running of the airport car parks. The CSA will demonstrate excellent customer service at all times and will ensure the efficient operation of all car parks including carrying out regular patrols, maintaining the car park equipment to a high working standard and carrying out grounds maintenance ensuring the appearance of the car parks and all customer areas are kept clean and safe at all times.
Shifts are between the hours of to 7 days per week, days a year and these are subject to change at short notice due to operational reasons i.e. delays, diversions, cancellations or additional movements. This will consist of early and late shifts. The post holder may be required to stay beyond their rostered finish time during flight delays and disruption. The post holder must be available and have a willingness to work flexible hours and this includes unsociable hours, weekends and seasonal holidays.
Skills required
- Excellent customer service skills
- Must enjoy working outdoors
- Experience of working with members of the public
- Smart appearance
- Flexibility and adaptability
- The ability to be proactive and take the initiative
- Ability to remain calm in difficult/demanding situations
If you are interested and would like to apply for the role, please take a look at the then forward your CV to our HR Team via email by clicking the link here.
Closing date for applications: 20th January . We reserve the right to close this vacancy early.
Norwich Airport is an Equal Opportunities Employer
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Parking Services Assistant employer: Norwich Airport
Contact Detail:
Norwich Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parking Services Assistant
✨Tip Number 1
Familiarise yourself with Norwich Airport and its car park operations. Understanding the layout, peak times, and common customer queries can give you an edge during interviews and show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've handled difficult situations in the past. This will help you showcase your ability to remain calm and proactive, which is crucial for this position.
✨Tip Number 3
Be ready to discuss your flexibility and adaptability. Since the role requires working unsociable hours and potentially staying beyond scheduled shifts, having a clear example of your willingness to adjust your schedule can set you apart.
✨Tip Number 4
Showcase your enjoyment of outdoor work. If you have previous experience in similar roles or activities that involve being outdoors, be sure to mention these during your conversation to highlight your suitability for the job.
We think you need these skills to ace Parking Services Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Parking Services Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and outdoor work. Highlight any previous roles that demonstrate your ability to remain calm under pressure and your flexibility in working hours.
Write a Compelling Cover Letter: Include a cover letter that expresses your enthusiasm for the role and the company. Use specific examples from your past experiences to illustrate your proactive nature and ability to work well with the public.
Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Norwich Airport
✨Show Your Customer Service Skills
As a Parking Services Assistant, you'll be interacting with the public regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to remain calm and helpful, even in challenging situations.
✨Demonstrate Flexibility
This role requires working unsociable hours and adapting to changing schedules. During the interview, express your willingness to work flexible hours and provide examples of times when you've successfully adapted to unexpected changes in your work environment.
✨Emphasise Your Outdoor Work Experience
Since the job involves working outdoors, mention any previous experience you have in similar roles. Discuss your enjoyment of outdoor work and how it contributes to your ability to maintain high standards of cleanliness and safety in the car parks.
✨Prepare for Scenario Questions
You may be asked how you would handle specific situations, such as dealing with an upset customer or managing a busy car park. Think through potential scenarios beforehand and prepare your responses to demonstrate your proactive approach and problem-solving skills.