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- Tasks: Provide top-notch support to passengers with reduced mobility at the airport.
- Company: Join a welcoming team at Norwich Airport, committed to inclusivity.
- Benefits: Flexible hours, valuable experience, and a chance to make a difference.
- Why this job: Be a vital part of ensuring safe and pleasant journeys for all passengers.
- Qualifications: Customer service experience and a passion for helping others.
- Other info: Great opportunity for personal growth and teamwork in a dynamic environment.
The predicted salary is between 13 - 16 £ per hour.
16 – 20 hours per week
MAIN SCOPE & FUNCTION OF JOB: To provide a high level of customer service and support to both departing and arriving Passengers with Reduced Mobility (PRM) ensuring a safe and pleasant journey throughout the airport. Based landside, the key duties will involve meeting and greeting passengers when they arrive at the airport, both departing & arriving.
Key assistance required:
- Meeting pre-booked passengers in the car park and presenting them to check-in.
- Assisting passengers to prepare for security processing.
- Meeting inbound passengers within the arrivals hall and assisting with baggage and reconciliation with family and friends.
- Providing support to the Car Park as required.
KEY DUTIES and RESPONSIBILITIES:
- Facilitate ‘familiarisation’ visits and open days for PRM and persons with hidden disabilities, such as autism, dementia, sight, and hearing loss prior to travel to assist with their visit for travel.
- Recording data relevant to the PRM product, providing statistical information to regulatory bodies.
- Collecting and returning trolleys to designated trolley parks.
- FOD (Foreign Object Debris) collection from Landside areas.
REQUIREMENTS:
- Highly motivated with ability to work under pressure.
- Able to work shifts.
- Reliability, patience, and empathy.
- Ability to work well in a team.
- Eagerness to learn.
- Customer service experience.
- Organisation/time keeping.
- Able to communicate effectively.
- Care experience/experience with hidden disabilities.
- Manual handling/heavy lifting experience.
If you are interested and would like to apply for the role, please forward your CV to our HR Team.
Closing date for applications: 31st January
Norwich Airport is an Equal Opportunities Employer.
PRM (Landside Operations) (Fix Term until 31st October 2026) in Norwich employer: Norwich Airport
Contact Detail:
Norwich Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PRM (Landside Operations) (Fix Term until 31st October 2026) in Norwich
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Norwich Airport and its values. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your customer service experience aligns with the role, especially when it comes to supporting passengers with reduced mobility.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your patience, empathy, and ability to work under pressure. These traits are crucial for the PRM role, so make sure they shine through in your answers.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. This shows your enthusiasm and helps you figure out if this is the right fit for you. And remember, apply through our website for a smoother process!
We think you need these skills to ace PRM (Landside Operations) (Fix Term until 31st October 2026) in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, like working with people with hidden disabilities. We want to see how you can bring your unique strengths to the role!
Show Your Motivation: In your cover letter, let us know why you're excited about this position. Share your passion for helping others and how you can contribute to making journeys smoother for passengers with reduced mobility.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Norwich Airport
✨Know Your Role
Make sure you understand the key responsibilities of the PRM role. Familiarise yourself with the specific duties like assisting passengers with reduced mobility and handling baggage. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since this role requires a lot of interaction with passengers who may have hidden disabilities, be prepared to discuss your experience in providing customer service with empathy and patience. Share specific examples where you've gone above and beyond to assist someone in need.
✨Demonstrate Team Spirit
This job involves working closely with others, so highlight your ability to work well in a team. Think of instances where you've collaborated effectively with colleagues or helped create a positive environment for customers. This will show that you can contribute to a supportive workplace.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Prepare by thinking about how you would handle various situations, such as assisting a passenger who is anxious or dealing with unexpected challenges. This will demonstrate your problem-solving skills and readiness for the role.
