Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support passengers with reduced mobility and assist with ground handling tasks at the airport.
- Company: Join a dynamic team at Norwich Airport, committed to inclusivity and customer service.
- Benefits: Flexible hours, competitive pay, and a chance to make a real difference in people's travel experiences.
- Why this job: Be part of a vital role that enhances travel for those who need extra support.
- Qualifications: Good communication skills, customer service experience, and a UK driving licence required.
- Other info: 16-20 hours per week with opportunities for growth in a supportive environment.
The predicted salary is between 11 - 16 £ per hour.
MAIN SCOPE & FUNCTION OF JOB: Provide customer service support to Passengers with Reduced Mobility (PRM) ensuring safe transit throughout the airport. Perform Ground Handling functions, including meeting & boarding flights, baggage processing, and reconciliation.
KEY DUTIES and RESPONSIBILITIES:
- Provide high-level customer service support to PRMs throughout the airport; both departing and arriving passengers, always ensuring safe transit.
- Facilitate ‘familiarisation’ visits and open days for PRM and persons with hidden disabilities, such as autism, dementia, sight, and hearing loss prior to travel to assist with their visit for travel.
- Drive vehicles to support the PRM product and other Ground Handling tasks.
- Record data relevant to the PRM product, providing statistical information to regulatory bodies.
- Assist with meeting and boarding flights for all passengers, providing safety oversight of each task.
- Assist with Ground Handling duties, including aircraft turnaround procedures, equipment placement and removal, baggage processing, baggage sorting and baggage reconciliation.
- General workplace cleaning and tidying of work areas as requested by senior staff.
REQUIREMENTS:
- Highly motivated and organised.
- Good basic standard of education (English and Maths).
- Sound level of ability of IT systems used at NAL (Microsoft Word and Excel).
- Sound knowledge of CAA and EASA regulatory requirements relating to PRM.
- Experience with safety responsibilities within aviation an advantage.
- Customer Service experience.
- Outgoing and pleasant personality.
- Able to communicate effectively.
- Must be confident, assertive, adhere to strict deadlines and have ability to work under pressure.
- UK Driving License.
- 16 – 20 hours per week.
If you are interested and would like to apply for the role, please forward your CV to our HR Team. Closing date for applications: 31st January.
Norwich Airport is an Equal Opportunities Employer. All prospective employees are required to produce documents to verify their entitlement to work in this country to comply with the Immigration Act. In addition, all foreign nationals are required to provide appropriate evidence of eligibility to work in the U.K. i.e., a work permit / visa, where applicable.
PRM & Ground Handling Assistant (Fix Term until 31st October 2026) in Norwich employer: Norwich Airport
Contact Detail:
Norwich Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PRM & Ground Handling Assistant (Fix Term until 31st October 2026) in Norwich
✨Tip Number 1
Get to know the company and its values before your interview. This way, you can show how your personality and skills align with their mission, especially in providing top-notch customer service for PRMs.
✨Tip Number 2
Practice common interview questions related to customer service and safety in aviation. We want you to be confident and assertive when discussing your experience and how you handle pressure.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Asking about their approach to supporting passengers with reduced mobility shows your genuine interest in the role and the company.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our team at Norwich Airport.
We think you need these skills to ace PRM & Ground Handling Assistant (Fix Term until 31st October 2026) in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills related to PRM support. We want to see how you can bring your unique flair to the role!
Showcase Your Personality: Since this role requires an outgoing and pleasant personality, don’t be shy! Let your character shine through in your cover letter. We love seeing genuine enthusiasm for helping others.
Highlight Relevant Experience: If you've got experience in aviation or working with individuals with disabilities, make it front and centre. We’re keen on seeing how your background aligns with our needs.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Norwich Airport
✨Know Your PRM Basics
Make sure you brush up on the specific needs of Passengers with Reduced Mobility. Understand the regulations and best practices in customer service for PRMs, as this will show your commitment to safety and care during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service, especially in challenging situations. Highlight how you handled difficult customers or ensured a smooth experience for someone with special needs.
✨Familiarise Yourself with Ground Handling Duties
Get a good grasp of the ground handling functions mentioned in the job description. Be ready to discuss how you would approach tasks like baggage processing and aircraft turnaround procedures, demonstrating your understanding of the role.
✨Demonstrate Your Communication Skills
Since effective communication is key in this role, practice articulating your thoughts clearly. You might even want to role-play common scenarios you could face, ensuring you can convey information confidently and assertively.