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- Tasks: Deliver top-notch customer service at check-in and in the executive lounge.
- Company: Join a regional airport known for its premium service.
- Benefits: Flexible hours, dynamic work environment, and opportunities to grow your skills.
- Why this job: Be the face of luxury travel and create memorable experiences for passengers.
- Qualifications: GCSE education, IT skills, and customer service experience required.
- Other info: Apply by January 20th to be part of an exciting team!
The predicted salary is between 24000 - 36000 £ per year.
A regional airport in the UK is seeking a Customer Services Assistant to deliver premium customer service to passengers during check-in and in the executive lounge. This role involves handling enquiries, ensuring compliance with airline procedures, and maintaining a welcoming lounge environment.
Candidates should hold a GCSE education level, possess IT literacy, and have experience in customer service or travel. Flexibility in working hours is essential.
Interested applicants are encouraged to send their CV by email by January 20th.
Premium Airport Lounge Concierge & Check-In in Norwich employer: Norwich Airport
Contact Detail:
Norwich Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Premium Airport Lounge Concierge & Check-In in Norwich
✨Tip Number 1
Make sure you research the airport and its services before your interview. Knowing the ins and outs of what they offer will show that you're genuinely interested and ready to provide that premium customer service they’re after.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different passenger enquiries or complaints. This will help you feel more confident and prepared when those questions come up during the interview.
✨Tip Number 3
Dress the part! Since this role is all about delivering a premium experience, make sure you present yourself well. A smart appearance can make a great first impression and show that you take the role seriously.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Premium Airport Lounge Concierge & Check-In in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring that premium service vibe to our airport lounge!
Show Off Your IT Skills: Since IT literacy is a must, don’t forget to mention any software or systems you’re familiar with. We love tech-savvy candidates who can handle enquiries efficiently!
Flexibility is Key: This role requires flexibility in working hours, so be sure to mention your availability. We appreciate candidates who are ready to adapt to the needs of our passengers.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with us!
How to prepare for a job interview at Norwich Airport
✨Know the Role Inside Out
Make sure you understand what being a Premium Airport Lounge Concierge & Check-In entails. Familiarise yourself with the key responsibilities, like handling enquiries and ensuring compliance with airline procedures. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering premium customer service, be ready to share specific examples from your past experiences. Think of situations where you went above and beyond for a customer or handled a difficult situation effectively. This will demonstrate your ability to maintain a welcoming environment.
✨Brush Up on IT Literacy
As the job requires IT literacy, make sure you're comfortable with any software or systems you might encounter. If you know what tools are commonly used in airport check-ins or lounges, mention your familiarity with them. This shows you're prepared and tech-savvy.
✨Flexibility is Key
Highlight your flexibility regarding working hours during the interview. Airports operate at all hours, so being open to various shifts can set you apart. Share any previous experiences where you adapted to changing schedules or worked outside of typical hours.