At a Glance
- Tasks: Support end-users and resolve technical issues in a fast-paced SaaS environment.
- Company: Join a rapidly growing international SaaS provider with a focus on innovation.
- Benefits: Enjoy ample paid time off, wellness incentives, and private health insurance.
- Other info: Pet-friendly offices and a commitment to diversity and inclusion.
- Why this job: Make a real impact while mentoring others and exploring new technologies.
- Qualifications: Six years of IT support experience and a degree in a relevant field.
The predicted salary is between 45000 - 55000 £ per year.
As a Senior IT Support Specialist, you will be responsible for supporting end-users of a rapidly growing international SaaS provider. A Senior IT Support Specialist will contribute to all of the general responsibilities of the IT department and the specific responsibilities within the remit of support that are applicable to this role using their own skills and experience.
Duties and Responsibilities
- Monitor IT support tickets, responding to tickets or assigning to the team as appropriate.
- Provide technical support to end-users via tickets, phone, email, or in person.
- Diagnose and resolve technical issues related to hardware, software, and network systems.
- Procurement and provisioning of computer equipment.
- Install and configure computer hardware and software (inclusive of SaaS).
- Maintain and upgrade computer systems.
- End-user account administration and configuration.
- Troubleshoot network and connectivity issues.
- Provide training and technical guidance to end-users.
- Maintain documentation of technical processes and procedures.
- Monitor and maintain IT inventory and asset management.
- Collaborate with other IT staff members to ensure the smooth operation of systems.
- Conduct research to identify new technologies and best practices for improving IT operations.
- Running and contributing to proactive complex discreet IT projects.
- Mentorship of more junior team members and assist with their skills development.
- Working closely with other team functions, seniors, and management.
- Performing IT inductions to new hires independently.
- Evangelise IT services when interacting with other functions.
Knowledge, Skills, and Abilities (KSAs)
- Strong problem-solving skills and ability to prioritise and manage multiple tasks simultaneously.
- High standard of written communication.
- Proven project management skills.
- Ability to communicate clearly with non-technical users.
- Ability to work independently or as part of a team - Receives little instruction on day-to-day work and general instructions on new assignments.
- Adaptable to changing technologies and possess a strong customer service mindset.
- Knowledge of Risk Management principles and ISO 27001 best practices.
- Understanding of compliance control environments.
- Understanding of CIS best practice principles.
- Knowledge of Microsoft technologies such as Active Directory, Microsoft 365, and MS Teams.
Required Education and Experience
- At least six years’ experience as a senior IT support professional.
- A degree in IT, Computing, Computer Science, or another relevant subject.
- Experience working in a fast-paced and dynamic environment, providing quick responses while maintaining quality and accuracy.
- Experience supporting executive and high-level team members.
- Experience in supporting both macOS and Windows users.
- Experience in SaaS product administration (e.g. Zoom, Salesforce).
Total Rewards:
- Paid Time Off: Ample days off + 8 bank holidays
- Wellness Benefit: Quarterly incentive dedicated to improving your health and well-being
- Private Health Insurance: Health and life coverage for you and your family
- Electric Vehicle Scheme: Drive green with our EV program
- Lucrative Bonus Plan: Enjoy a rewarding bonus structure subject to company or individual performance
- Equity Program: Benefit from our equity program with additional options tied to tenure and performance
- Career Growth: Explore new opportunities with our internal mobility program
- Additional Perks: Training: Access a range of workshops and courses designed to boost your professional growth and take your career to new heights
- Pets: Bring your pets to our welcoming, pet-friendly offices
According to LinkedIn's Gender Insights Report, women apply for 20% fewer jobs than men, despite similar job search behaviors. At Enable, we’re committed to closing this gap by encouraging women and underrepresented groups to apply, even if they don’t meet all qualifications. Enable is an equal opportunity employer, fostering an inclusive, accessible workplace that values diversity. We provide fair, discrimination-free employment, ensuring a harassment-free environment with equitable treatment. We welcome applications from all backgrounds. If you need reasonable adjustments during recruitment or in the role, please let us know.
Sr. IT Support Specialist in Stratford-upon-Avon employer: Norwest Venture
At Enable, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and inclusion. Our commitment to employee growth is evident through our internal mobility programme and access to professional development workshops, ensuring that every team member can thrive in their career. Located in a pet-friendly office, we also provide generous benefits such as private health insurance, a lucrative bonus plan, and an electric vehicle scheme, making us a rewarding place to work for those seeking meaningful employment in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sr. IT Support Specialist in Stratford-upon-Avon
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or handle difficult users. We want you to shine when it comes to demonstrating your problem-solving skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Sr. IT Support Specialist in Stratford-upon-Avon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially with SaaS products, and don’t forget to showcase your problem-solving skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior IT Support Specialist role. Mention specific experiences that align with the duties listed in the job description.
Show Off Your Communication Skills:Since clear communication is key in this role, make sure your written application is well-structured and free of jargon. We want to see how you can communicate effectively with non-technical users!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Norwest Venture
✨Know Your Tech Inside Out
As a Senior IT Support Specialist, you'll need to demonstrate your technical prowess. Brush up on your knowledge of Microsoft technologies like Active Directory and Microsoft 365, as well as SaaS products like Zoom and Salesforce. Be ready to discuss how you've resolved complex issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples that highlight your strong problem-solving abilities. Think of specific instances where you diagnosed and resolved technical issues efficiently. This will show the interviewers that you can handle the fast-paced environment they operate in.
✨Communicate Clearly and Confidently
Since you'll be interacting with non-technical users, practice explaining technical concepts in simple terms. During the interview, focus on your communication skills and ensure you convey your thoughts clearly. This will demonstrate your ability to provide excellent customer service.
✨Emphasise Team Collaboration
Collaboration is key in this role. Be prepared to discuss how you've worked with other IT staff members or departments in the past. Highlight any mentorship experiences you've had, as this shows your willingness to support and develop others in the team.
