At a Glance
- Tasks: Promote cruise sales and provide exceptional customer service to clients in the European market.
- Company: Join Norwegian Cruise Line, a leader in unforgettable travel experiences.
- Benefits: Competitive salary with uncapped commission, flexible remote work, and growth opportunities.
- Other info: Dynamic team environment with potential earnings of $80k-$120k+ annually.
- Why this job: Make dreams come true by helping customers plan their perfect cruise getaway.
- Qualifications: Strong communication skills and a passion for sales; experience in the travel industry is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Norwegian Cruise Line is dedicated to providing exceptional travel experiences. Our mission is to deliver unparalleled service and create unforgettable memories for our guests.
About the Role
The role involves promoting sales to direct consumers in the European Market by initiating calls, acting on leads and/or prospects to identify travel needs, present/explain Norwegian Cruise Line products, and make travel recommendations.
Responsibilities
- Promotes sales to direct consumers in the European Market by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain Norwegian Cruise Line products and make travel recommendations.
- Establishes and maintains quality customer relationships by delivering exceptional customer service in the European Market, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.
- Builds and maintains effective relationships with new and existing consumers.
- Maintains consumer prospect lists/contact database in order to identify client travel trends; proactively and consistently seeks opportunities to promote and sell Norwegian Cruise Line products based on client travel history.
- Acquires in depth industry and company knowledge in order to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities.
- Attends and actively participates in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.
- Participates in department approved mass e-mail campaigns targeting specific guests' profiles.
- Perform other job related functions as assigned.
Qualifications
- High School Diploma or equivalent; Bachelor's degree in Marketing, Business Administration or related field preferred.
Required Skills
- Must have excellent verbal communication skills in English in order to effectively communicate with direct guests on the telephone and internally.
- Must maintain strong working knowledge of Norwegian Cruise Line's products, including the current fleet and ship itineraries.
- Must be able to multi-task and work in a high energy sales environment that is goal/quota driven.
- Adherence to strictly enforced dress code required.
Preferred Skills
- Minimum one year of sales experience; 2 years sales experience preferred. Cruise sales a plus.
Pay range and compensation package
The salary for this position is $26,000 plus uncapped commission through our sales incentive plan. Most team members earn $80k-$120k+ annually, with high performers earning even more. With no cap on your earning potential, the more you put in, the more you get out!
Equal Opportunity Statement
We are committed to diversity and inclusivity in our hiring practices and strive to create a welcoming environment for all employees.
International Personal Cruise Consultant - UK Market (Remote) in London employer: Norwegian Cruise Line
Norwegian Cruise Line is an exceptional employer that prioritises employee growth and a vibrant work culture, offering remote opportunities for International Personal Cruise Consultants. With a focus on delivering unparalleled service, employees benefit from uncapped commission potential, comprehensive training, and a supportive team environment that fosters personal and professional development. Join us to be part of a diverse and inclusive workplace where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land International Personal Cruise Consultant - UK Market (Remote) in London
✨Tip Number 1
Get to know the company inside out! Research Norwegian Cruise Line's products and services so you can chat confidently about them during your interviews. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your pitch! Role-play with a friend or in front of the mirror. Make sure you can clearly explain how your skills match the job requirements, especially your sales experience and customer service skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace International Personal Cruise Consultant - UK Market (Remote) in London
Some tips for your application 🫡
Show Your Passion for Travel:When writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re excited about the cruise industry and how you can help create unforgettable memories for our guests.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight relevant sales experience and skills that align with what we’re looking for, especially in customer service and relationship building. We want to see how you can contribute to our mission!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Norwegian Cruise Line
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Norwegian Cruise Line's offerings. Familiarise yourself with their fleet, itineraries, and any current promotions. This knowledge will help you articulate the benefits to potential customers and show your genuine interest in the role.
✨Practice Your Communication Skills
Since this role involves a lot of verbal communication, practice speaking clearly and confidently. You might want to do mock calls with a friend or family member, focusing on how to identify customer needs and present solutions effectively. Remember, it's all about building rapport!
✨Showcase Your Sales Experience
Be ready to discuss your previous sales experience, especially if it relates to travel or customer service. Prepare specific examples of how you've met or exceeded sales goals in the past. This will demonstrate your ability to thrive in a goal-driven environment.
✨Dress to Impress
Even though the position is remote, first impressions matter! Adhere to the dress code and dress professionally for your interview. This shows that you take the opportunity seriously and are ready to represent Norwegian Cruise Line with style.
