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- Tasks: Manage credit control for bookings, chase payments, and resolve account queries.
- Company: Join Norwegian Cruise Line Holdings, a top-rated global cruise company with a vibrant team culture.
- Benefits: Enjoy 25 days holiday, remote work options, and development opportunities with Dale Carnegie.
- Why this job: Be part of a leading company recognised for its outstanding employee experience and growth potential.
- Qualifications: Previous credit control experience is a plus, but not essential; tourism industry experience is beneficial.
- Other info: This temporary role is based in Southampton, with flexible working arrangements.
The predicted salary is between 24000 - 36000 ÂŁ per year.
ABOUT US
Norwegian Cruise Line Holdings Ltd is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. With a combined fleet of 32 ships with nearly 60,000 berths, these brands offer itineraries to more than 700 destinations worldwide. The Company has eight additional ships scheduled for delivery through 2027. Named by Forbes as “America’s Best Large Employers” in 2023, Norwegian’s passionate team members have offered guests an outstanding award-winning vacation experience. Ranking among the top 75 companies in the overall Large Employer category and among the top 10 companies in the Travel & Leisure sector. By being part of NCLH, our competitive benefits packages offer you and your family the opportunity to stay healthy and thrive both personally and professionally.
BENEFITS
- Free car parking nearby
- Pension Scheme
- Development Opportunities, partnered with Dale Carnegie
- 6 weeks - paid sickness
- 25 days paid holiday + 8 Bank Holidays
- Local Bus Discounts
ROLE LOCATION AND CONTRACT
This role is based in our office in Southampton with Mondays & Fridays working from home. This is a temporary role running up to 12 months.
BASIC PURPOSE
Situated in the UK and reporting into the CE Accounts Receivable Supervisor. Manage Tri-Branded (NCL, Oceania & Regent) designated portfolio within the Credit Control function in line with agreed credit control procedures. Ensure accurate and efficient credit management of all bookings for agencies and direct guests.
POSITION RESPONSIBILITIES
- Manage own portfolio of Guests/Travel Agents for all 3 NCLH brands in line with collection procedures and payment deadlines pro-actively chasing any missing payments.
- Deal with account queries from agents and guests and liaise internally with relevant teams in order to resolve issues in line with service level agreements.
- Attend weekly review meetings with Accounts Receivable Manager to discuss overdue position and escalate where appropriate.
- Determine appropriate action for payments overdue in line with company escalation procedures, liaising with Sales Managers for urgent outstanding balances.
- Allocation of daily receipts onto Seaware and NVS.
- Suggest improvements with processes within Credit Control where necessary.
- Undertake credit search checks and monitor any change in credit ratings.
- Flag Commission payments for approval and processing.
- Flag Refunds and cancellation payments for approval and processing.
- Ensure compliance with debt reporting requirements to ABTA.
- Assist in maintaining incoming and outgoing banking logs for reservation transactions.
- Adopt a zero-tolerance approach to Past-Sailing Debts.
- Identify issues before balances become due in order to resolve as a preventative to late payment.
- Manage multiple mailboxes for all 3 brands on a daily basis in line with service level agreement.
EXPERIENCE
Previous credit control experience / exposure desirable but not essential. Experience in working within the Tourism Industry beneficial but not essential. German or Spanish language beneficial but not essential.
COMPETENCIES / SKILLS
- Articulate & tenacious telephone manner.
- Ability to take ownership and manage own workload effectively & independently.
- Able to build and grow relationships with internal and external customers.
- Microsoft Office especially Excel (intermediate level).
- Honest and consistent.
- Highly motivated & well organised.
- Attention to detail.
- Investigative Skills.
CERTIFICATIONS
ICM Qualification beneficial but not essential. AAT Qualification beneficial but not essential.
Credit Controller (, , United Kingdom) employer: Norwegian Cruise Line Holdings Ltd.
Contact Detail:
Norwegian Cruise Line Holdings Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller (, , United Kingdom)
✨Tip Number 1
Familiarise yourself with the cruise industry and Norwegian Cruise Line Holdings specifically. Understanding their brands and services will help you speak confidently about how your skills can contribute to their credit control function.
✨Tip Number 2
Brush up on your Excel skills, as this role requires intermediate proficiency. Consider creating a small project or analysis using Excel to demonstrate your capabilities during the interview.
✨Tip Number 3
Prepare to discuss your approach to managing overdue payments and resolving account queries. Think of specific examples from your past experiences that showcase your problem-solving skills and ability to build relationships.
✨Tip Number 4
Since the role involves liaising with various teams, practice articulating your communication style. Being able to convey your thoughts clearly and effectively will be crucial in demonstrating your fit for the position.
We think you need these skills to ace Credit Controller (, , United Kingdom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in credit control or the tourism industry. Emphasise skills such as attention to detail, investigative skills, and your ability to manage workloads independently.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the role of Credit Controller at Norwegian Cruise Line Holdings. Mention your understanding of their operations and how your skills align with their needs, particularly in managing accounts and resolving queries.
Highlight Relevant Skills: In your application, focus on your communication skills, especially if you have experience dealing with clients or agents. Mention any proficiency in Microsoft Excel and your ability to build relationships, as these are key competencies for the role.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email after a week. This shows your enthusiasm for the position and keeps you on their radar.
How to prepare for a job interview at Norwegian Cruise Line Holdings Ltd.
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data regularly. Brush up on your knowledge of credit control processes and be prepared to discuss how you would manage overdue payments or resolve account queries.
✨Demonstrate Your Communication Skills
This role requires a tenacious telephone manner and the ability to build relationships. Practice articulating your thoughts clearly and confidently, as well as showcasing your ability to handle difficult conversations with clients or agents.
✨Showcase Your Problem-Solving Abilities
Be ready to provide examples of how you've resolved issues in previous roles. Highlight your investigative skills and attention to detail, especially when discussing how you would approach overdue payments or account discrepancies.
✨Familiarise Yourself with the Company
Research Norwegian Cruise Line Holdings and its brands. Understanding their operations and values will help you align your answers with what they are looking for in a candidate, showing that you're genuinely interested in the role.
