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- Tasks: Manage credit control for our cruise brands, ensuring timely payments and resolving account queries.
- Company: Join Norwegian Cruise Line Holdings, a top-rated global cruise company with a passion for outstanding guest experiences.
- Benefits: Enjoy perks like remote work options, 25 days holiday, and development opportunities with Dale Carnegie.
- Why this job: Be part of a dynamic team in a reputable company that values your growth and offers a vibrant work culture.
- Qualifications: Previous credit control experience is a plus, but a positive attitude and motivation are key!
- Other info: This temporary role is based in Southampton, with flexible working arrangements on Mondays and Fridays.
The predicted salary is between 28800 - 43200 £ per year.
ABOUT US
Norwegian Cruise Line Holdings Ltd is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. With a combined fleet of 32 ships with nearly 60,000 berths, these brands offer itineraries to more than 700 destinations worldwide. The Company has eight additional ships scheduled for delivery through 2027. Named by Forbes as “America’s Best Large Employers” in 2023, Norwegian’s passionate team members have offered guests an outstanding award-winning vacation experience. Ranking among the top 75 companies in the overall Large Employer category and among the top 10 companies in the Travel & Leisure sector. By being part of NCLH, our competitive benefits packages offer you and your family the opportunity to stay healthy and thrive both personally and professionally.
BENEFITS
- Free car parking nearby
- Pension Scheme
- Development Opportunities, partnered with Dale Carnegie
- 6 weeks - paid sickness
- 25 days paid holiday
- 8 Bank Holidays
- Local Bus Discounts
ROLE LOCATION AND CONTRACT
This role is based in our office in Southampton with Mondays & Fridays working from home. This is a temporary role running up to 12 months.
BASIC PURPOSE
Situated in the UK and reporting into the CE Accounts Receivable Supervisor. Manage Tri-Branded (NCL, Oceania & Regent) designated portfolio within the Credit Control function in line with agreed credit control procedures. Ensure accurate and efficient credit management of all bookings for agencies and direct guests.
POSITION RESPONSIBILITIES
- Manage own portfolio of Guests/Travel Agents for all 3 NCLH brands in line with collection procedures and payment deadlines pro-actively chasing any missing payments.
- Deal with account queries from agents and guests and liaise internally with relevant teams in order to resolve issues in line with service level agreements.
- Attend weekly review meetings with Accounts Receivable Manager to discuss overdue position and escalate where appropriate.
- Determine appropriate action for payments overdue in line with company escalation procedures, liaising with Sales Managers for urgent outstanding balances.
- Allocation of daily receipts onto Seaware and NVS.
- Suggest improvements with processes within Credit Control where necessary.
- Undertake credit search checks and monitor any change in credit ratings.
- Flag Commission payments for approval and processing.
- Flag Refunds and cancellation payments for approval and processing.
- Ensure compliance with debt reporting requirements to ABTA.
- Assist in maintaining incoming and outgoing banking logs for reservation transactions.
- Adopt a zero-tolerance approach to Past-Sailing Debts.
- Identify issues before balances become due in order to resolve as a preventative to late payment.
- Manage multiple mailboxes for all 3 brands on a daily basis in line with service level agreement.
EXPERIENCE
- Previous credit control experience / exposure desirable but not essential.
- Experience in working within the Tourism Industry beneficial but not essential.
- German or Spanish language beneficial but not essential.
COMPETENCIES / SKILLS
- Articulate & tenacious telephone manner.
- Ability to take ownership and manage own workload effectively & independently.
- Able to build and grow relationships with internal and external customers.
- Microsoft Office especially Excel (intermediate level).
- Honest and consistent.
- Highly motivated & well organised.
- Attention to detail.
- Investigative Skills.
CERTIFICATIONS
- ICM Qualification beneficial but not essential.
- AAT Qualification beneficial but not essential.
If you do not hear back from us within 10 working days of sending us your application, it means that unfortunately on this occasion you have been unsuccessful.
Credit Controller employer: Norwegian Cruise Line Holdings Ltd.
Contact Detail:
Norwegian Cruise Line Holdings Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Familiarise yourself with the cruise industry and Norwegian Cruise Line Holdings specifically. Understanding their brands and services will help you speak confidently about how your skills can contribute to their credit control function.
✨Tip Number 2
Brush up on your Excel skills, as this role requires intermediate knowledge. Consider creating a few sample spreadsheets or reports that demonstrate your ability to manage data effectively, which you can discuss during interviews.
✨Tip Number 3
Prepare to showcase your communication skills, especially your telephone manner. Practice articulating how you would handle account queries or overdue payments, as this will be crucial in your day-to-day responsibilities.
✨Tip Number 4
Network with professionals in the tourism and credit control sectors. Engaging with others in the field can provide insights into best practices and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Credit Controller position. Tailor your application to highlight relevant experience and skills that match what Norwegian Cruise Line Holdings Ltd is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous credit control experience, if any, as well as your skills in managing accounts and resolving queries. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet deadlines and manage workloads effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Norwegian Cruise Line Holdings Ltd that appeal to you, such as their commitment to employee development or their reputation in the travel industry. Highlight how your skills align with the company's needs.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for a role in credit control. Consider asking a friend or colleague to review it as well.
How to prepare for a job interview at Norwegian Cruise Line Holdings Ltd.
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data regularly. Brush up on your understanding of credit control processes and be prepared to discuss how you've managed accounts in the past. Highlight any experience you have with payment deadlines and collection procedures.
✨Demonstrate Your Communication Skills
This role requires a strong telephone manner and the ability to build relationships. Be ready to showcase your communication skills during the interview. You might be asked to role-play a scenario where you need to chase a payment or resolve an account query.
✨Showcase Your Problem-Solving Abilities
Credit Controllers often face challenges that require quick thinking and effective solutions. Prepare examples of how you've identified issues before they escalated and what steps you took to resolve them. This will demonstrate your proactive approach.
✨Familiarise Yourself with the Company
Research Norwegian Cruise Line Holdings Ltd and its brands. Understanding their operations and values will help you align your answers with what they are looking for. Mentioning specific details about their services or recent news can show your genuine interest in the company.
