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- Tasks: Manage credit control for guests and travel agents across three cruise brands.
- Company: Join Norwegian Cruise Line, a top-rated global cruise company with a passion for exceptional guest experiences.
- Benefits: Enjoy remote work options, generous holiday, pension scheme, and development opportunities.
- Why this job: Be part of a dynamic team in a reputable company that values personal and professional growth.
- Qualifications: Previous credit control experience is a plus; tourism industry exposure is beneficial but not required.
- Other info: This is a temporary role based in Southampton, offering a mix of office and remote work.
The predicted salary is between 30000 - 42000 £ per year.
Norwegian Cruise Line Holdings Ltd is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. With a combined fleet of 32 ships with nearly 60,000 berths, these brands offer itineraries to more than 700 destinations worldwide.
The Company has eight additional ships scheduled for delivery through 2027. Named by Forbes as “America’s Best Large Employers” in 2023, Norwegian’s passionate team members have offered guests an outstanding award-winning vacation experience.
By being part of NCLH, our competitive benefits packages offer you and your family the opportunity to stay healthy and thrive both personally and professionally.
- Free car parking nearby
- Pension Scheme
- Development Opportunities, partnered with Dale Carnegie
- 6 weeks - paid sickness
- 25 days paid holiday + 8 Bank Holidays
- Local Bus Discounts
This role is based in our office in Southampton with Mondays & Fridays working from home. This is a temporary role running up to 12 months.
Situated in the UK and reporting into the CE Accounts Receivable Supervisor. Manage Tri-Branded (NCL, Oceania & Regent) designated portfolio within the Credit Control function in line with agreed credit control procedures. Ensure accurate and efficient credit management of all bookings for agencies and direct guests.
Position Responsibilities:
- Manage own portfolio of Guests/Travel Agents for all 3 NCLH brands in line with collection procedures and payment deadlines pro-actively chasing any missing payments.
- Deal with account queries from agents and guests and liaise internally with relevant teams in order to resolve issues in line with service level agreements.
- Attend weekly review meetings with Accounts Receivable Manager to discuss overdue position and escalate where appropriate.
- Determine appropriate action for payments overdue in line with company escalation procedures, liaising with Sales Managers for urgent outstanding balances.
- Allocation of daily receipts onto Seaware and NVS.
- Suggest improvements with processes within Credit Control where necessary.
- Undertake credit search checks and monitor any change in credit ratings.
- Flag Commission payments for approval and processing.
- Flag Refunds and cancellation payments for approval and processing.
- Ensure compliance with debt reporting requirements to ABTA.
- Assist in maintaining incoming and outgoing banking logs for reservation transactions.
- Adopt a zero-tolerance approach to Past-Sailing Debts.
- Identify issues before balances become due in order to resolve as a preventative to late payment.
- Manage multiple mailboxes for all 3 brands on a daily basis in line with service level agreement.
Experience:
- Previous credit control experience / exposure desirable but not essential.
- Experience in working within the Tourism Industry beneficial but not essential.
- German or Spanish language beneficial but not essential.
Competencies / Skills:
- Articulate & tenacious telephone manner.
- Ability to take ownership and manage own workload effectively & independently.
- Able to build and grow relationships with internal and external customers.
- Microsoft Office especially Excel (intermediate level).
- Honest and consistent.
- Highly motivated & well organised.
- Attention to detail.
- Investigative Skills.
Certifications:
- ICM Qualification beneficial but not essential.
- AAT Qualification beneficial but not essential.
If you do not hear back from us within 10 working days of sending us your application, it means that unfortunately on this occasion you have been unsuccessful.
Contact Detail:
Norwegian Cruise Line Holdings Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Familiarise yourself with the cruise industry and Norwegian Cruise Line's specific brands. Understanding their operations and customer base will help you demonstrate your enthusiasm and knowledge during interviews.
✨Tip Number 2
Brush up on your credit control processes and best practices. Being able to discuss how you would handle overdue payments or account queries can set you apart from other candidates.
✨Tip Number 3
Highlight any experience you have in managing relationships with clients or customers. This role requires strong interpersonal skills, so be ready to share examples of how you've successfully built rapport in previous positions.
✨Tip Number 4
If you have language skills, especially in German or Spanish, make sure to mention them. Even if not essential, these skills can give you an edge in a diverse working environment like Norwegian Cruise Line.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in credit control or the tourism industry. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your skills and experiences related to the role. Mention your ability to manage workloads independently and your attention to detail, as these are key competencies for the position.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office, particularly Excel, and any investigative skills you possess. If you have language skills in German or Spanish, be sure to mention them as they are beneficial.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email if you haven't heard back within a week. This shows your enthusiasm for the role and keeps you on their radar.
How to prepare for a job interview at Norwegian Cruise Line Holdings Ltd.
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data regularly. Brush up on your knowledge of credit control processes and be prepared to discuss how you've managed accounts in the past. Highlight any experience you have with financial software, especially if it's relevant to the role.
✨Demonstrate Your Communication Skills
This role requires a strong telephone manner and the ability to build relationships. Be ready to showcase your communication skills during the interview. You might be asked to role-play a scenario where you need to chase a payment or resolve an account query.
✨Showcase Your Problem-Solving Abilities
Credit Controllers often face challenges that require quick thinking and effective solutions. Prepare examples of how you've identified issues and resolved them in previous roles. This will demonstrate your investigative skills and attention to detail.
✨Familiarise Yourself with the Company
Research Norwegian Cruise Line Holdings Ltd and its brands. Understanding their operations and values will help you align your answers with what they are looking for. Mentioning specific aspects of the company during your interview can show your genuine interest in the role.
