At a Glance
- Tasks: Provide IT support, troubleshoot issues, and ensure smooth operations for our team.
- Company: Join Norty Ltd, a leading clothing brand with a passion for quality and innovation.
- Benefits: Enjoy a competitive salary, company pension, cycle to work scheme, and free parking.
- Other info: Opportunity for growth in a fast-paced, collaborative environment.
- Why this job: Be part of a dynamic team making a real impact in the fashion industry.
- Qualifications: 2 years of IT support experience and strong problem-solving skills required.
The predicted salary is between 28000 - 28000 £ per year.
Office Based, Livingston | Full Time | £28,000
DEPARTMENT: IT
RESPONSIBLE TO: IT Manager
COMPANY OVERVIEW: Norty Ltd, parent company to 11 leading clothing brands, is excited to announce an opportunity to join our Design team. For over two decades, Norty and its portfolio of brands have supplied top-quality garments to decorators and embroiderers in the printwear and promotions market. Our brand family includes the hugely popular AWDis, ProRTX, and Henbury.
VISION: To be the world’s canvas for self-expression
MISSION: To create incredible blank clothing that people love to make, sell and wear.
VALUES: Our core values guide the way we do business. They sum up what our business stands for, influence our organisation culture and drive why we do things. It is expected that our team live and breathe the following values:
- Do the right thing: We take active responsibility for delivering the best blanks at the best price while ensuring we are ethical and transparent in our processes.
- Work together: Acting as one we deliver a sum greater than our individual parts.
- Do it with passion: We are passionate about the impact our clothing makes to those who make it, our team, the businesses who sell it and those who wear it.
- Do what you can to make the world a better place: We do what we can to make the world a better place.
- Never stand still: Change is constant, that’s why we never stand still – we adapt, and generate innovations based on leading the market.
Key Responsibilities:
- Provide IT support ensuring internal customer queries are handled efficiently and professionally.
- Create user accounts, support access requirements and escalate issues where required.
- Install computer hardware and software, update applications and carry out diagnostic testing.
- Prepare IT hardware for deployment and support the decommissioning of equipment at end of life.
- Undertake basic maintenance of computer hardware, IT equipment and related components.
- Monitor and manage local IT equipment stock levels, escalating requirements where necessary.
- Respond promptly to IT breakdowns to minimise disruption to operations.
- Diagnose and troubleshoot software, hardware and connectivity issues.
- Provide direct end-user support, helping colleagues make effective use of company systems and software.
- Identify IT risks, incidents and recurring issues, escalating them appropriately.
- Support the use of security technologies to help protect company computers, servers and data against security threats, data leaks and cyber risks.
- Work with the wider IT team on specific projects and new system installations as required.
- Contribute to improvement activity, project support and the ongoing development of the IT function.
- Support business objectives and undertake other reasonable duties as required.
Skills & Experience Required:
- 2 years previous experience in an IT support, helpdesk, service desk or technician role.
- Good working knowledge of computer hardware, software, user accounts, connectivity and general troubleshooting.
- Ability to provide clear, practical and customer-focused support to employees at all levels.
- Strong problem-solving skills with the ability to investigate, diagnose and resolve technical issues.
- Ability to prioritise workload, manage multiple support requests and escalating issues appropriately.
- Good communication skills, both written and verbal.
- A proactive, organised and reliable approach to work.
- Awareness of IT security, data protection and cyber security risks.
- Experience administering users and groups in Microsoft Entra ID.
- Experience administering devices and applications in Microsoft Intune.
- Knowledge of conditional access, device compliance, and identity management.
- Exposure to automation and scripting (PowerShell).
- Familiarity with networking concepts including TCP/IP, DNS, DHCP, VPNs, and wireless technologies.
- Relevant Microsoft certifications or equivalent technical qualifications.
Personal Attributes:
- Self-motivated and proactive.
- Strong problem-solving mindset.
- Adaptable and able to thrive in a rapidly growing business.
- Professional and customer-focused.
- Reliable and accountable.
- Team-oriented with a willingness to learn and share knowledge.
- Able to work under pressure while maintaining attention to detail.
Note: This role may require occasional out-of-hours work to support business-critical projects, upgrades, or operational requirements.
Pay: £28,000.00 per year
Company pension, Cycle to work scheme, Free parking, On-site parking
Start your Norty Journey Today
IT Support Technician in Livingston employer: Norty
Norty Ltd is an exceptional employer that fosters a vibrant and creative work culture in Livingston, where innovation thrives. Employees enjoy opportunities for professional growth through hands-on experience in graphic design and video content creation, while also benefiting from a collaborative environment that encourages teamwork and creativity across our diverse clothing brands.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Livingston
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Norty values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Norty might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Norty!
✨Direct Apply to Norty
Let's not forget to apply directly through the Norty website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Livingston
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Norty.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Norty. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Norty
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
