French European Account Executive in Livingston

Office Based, Livingston | Full Time | £28,000 – £30,000 a year

Company Overview: Norty Ltd, the management company for 11 blank garment brands including AWDis, Pro RTX, Anthem and Henbury, is a leading player in the promotional clothing industry. For more than a decade, Norty has been delivering high-quality garments to decorators and embroiderers in the Printwear and Promotion market, catering to customers in the UK, Europe and worldwide.

Our Values:

• Do the right thing: We take active responsibility for delivering the best blanks at the best price while ensuring we are ethical and transparent in our processes.
• Work together: Acting as one we deliver a sum greater than our individual parts.
• Do it with passion: We are passionate about the impact our clothing makes to those who make it, our team, the businesses who sell it and those who wear it.
• Do what you can to make the world a better place: We do what we can to make the world a better place.
• Never stand still: Change is constant, that’s why we never stand still – we adapt, and generate innovations based on leading the market.

Department Overview: The European Engagement & Support function operates as an extension of Norty’s wider Business Development strategy, focused on developing and strengthening direct relationships with printers and decorators across Europe.

About the role: This role provides frontline engagement and support to garment decorators. You will create and facilitate relationships with printers and decorators, offering ongoing product guidance, education and practical support tailored to their needs.

Key Responsibilities:

• Manage and develop a portfolio of European B2B customers, including garment decorators.
• Deliver structured proactive communication through phone, email, video calls and social platforms.
• Build strong, relationship‑led partnerships focused on support, guidance and long‑term growth.
• Provide technical product expertise including sizing charts, specifications, decoration suitability and product updates.
• Coordinate samples, brochures and marketing resources to support customer needs.
• Support customer onboarding and assist partners in accessing Norty’s digital tools and platforms.
• Deliver and support webinars, training sessions and educational initiatives.
• Maintain accurate CRM records (HubSpot) and tracking engagement activity.
• Capture and share customer feedback with internal teams to support continuous improvement.
• Collaborate closely with the European Account Manager and UK Business Development team.

What we are looking for:

• Fluent in English and French (written and spoken).
• Willingness to travel across Europe as required.
• Excellent communication and relationship‑building skills.
• Confident telephone manner and the ability to engage customers in meaningful conversations.
• Self‑sufficient and well‑organised, able to independently plan and manage outreach to customers.
• Ability to manage a large portfolio of accounts and maintain consistent quality engagement.
• Familiarity with CRM systems (HubSpot preferred) and digital communication tools.
• Strong organisational skills with attention to detail.
• Customer‑focused mindset with a passion for helping others succeed.

What we offer:

• Competitive salary and benefits package.
• Opportunity to work with respected brands and support a dynamic internal team.
• A supportive, collaborative work environment with room to grow.

Ability to commute/relocate: Livingston EH54: reliably commute or plan to relocate before starting work (required)

Are you willing to travel in Europe as required?

Language: French fluently (required)