At a Glance
- Tasks: Manage relationships with European B2B customers and provide ongoing product support.
- Company: Join Norty Ltd, a leader in the promotional clothing industry with a collaborative culture.
- Benefits: Enjoy a competitive salary, casual dress, company events, and a supportive work environment.
- Other info: Opportunity for travel across Europe and excellent career growth potential.
- Why this job: Make an impact by helping garment decorators succeed with top brands across Europe.
- Qualifications: Fluent in English and either French or German, with strong communication skills.
The predicted salary is between 28000 - 30000 € per year.
Office Based, Livingston | £28,000 – £30,000 a year | Full Time
Department: Business Development
Responsible to: European Account Manager
Location: Livingston (Office-based)
Job Type: Full-Time, Permanent
Work Hours: Monday to Friday 8am-4pm to align with European Distributors
Salary: £28,000 – £30,000
Company Overview: Norty Ltd, the management company for 11 blank garment brands including AWDis, Pro RTX, Anthem and Henbury, is a leading player in the promotional clothing industry. For more than a decade, Norty has been delivering high-quality garments to decorators and embroiderers in the Printwear and Promotion market, catering to customers in the UK, Europe and worldwide.
Department Overview: The European Engagement & Support function operates as an extension of Norty’s wider Business Development strategy, focused on developing and strengthening direct relationships with printers and decorators across Europe in alignment with our established UK model. As part of the broader Business Development framework, the department supports the continued endorsement, promotion and growth of Norty brands by delivering relationship‑led engagement, technical product guidance and marketing support. By equipping partners with the right tools, knowledge and resources, the team enables garment decorators to confidently promote and expand Norty brands within their local markets.
About the role: This role provides frontline engagement and account support to garment decorators. You will manage structured relationships with partners, offering ongoing product guidance, education and practical support tailored to their market needs. Working closely with the European Account Manager and the UK Business Development Engagement team, you will ensure consistent brand messaging, product knowledge and partner communication across your territories. Through proactive account management and technical expertise, you will help strengthen partner confidence, encourage product adoption and contribute to sustainable revenue growth across the region.
Key Responsibilities:
- Manage and develop a portfolio of European B2B customers, including garment decorators.
- Deliver structured digital account management through proactive communication via phone, email, video calls and social platforms (LinkedIn, Instagram, Facebook etc).
- Build strong, relationship‑led partnerships focused on support, guidance and long‑term growth.
- Provide technical product expertise including sizing charts, specifications, decoration suitability and product updates.
- Coordinate samples, brochures and marketing resources to support customer needs.
- Support customer onboarding and assist partners in accessing Norty’s digital tools and platforms.
- Deliver and support webinars, training sessions and educational initiatives, including follow‑up engagement.
- Combine digital account management with regular travel across Europe to support partners and represent Norty at key industry events (training, exhibitions and trade shows).
- Maintain accurate CRM records (HubSpot) and track engagement activity.
- Capture and share customer feedback with internal teams to support continuous improvement and market insight.
- Collaborate closely with the European Account Manager and UK Business Development team to ensure alignment of strategy, messaging and partner support.
Qualifications:
- Fluent in English and either French or German (written and spoken).
- Willingness to travel across Europe as required.
- Excellent communication and relationship‑building skills.
- Confident telephone manner and the ability to engage customers in meaningful conversations.
- Self‑sufficient and well‑organised, able to independently plan and manage outreach to customers.
- Ability to manage a large portfolio of accounts and maintain consistent quality engagement.
- Familiarity with CRM systems (HubSpot preferred) and digital communication tools.
- Strong organisational skills with attention to detail.
- Customer‑focused mindset with a passion for helping others succeed.
Benefits:
- Competitive salary and benefits package.
- Opportunity to work with respected brands and support a dynamic internal team.
- A supportive, collaborative work environment with room to grow.
- Casual dress.
- Company events.
- Company pension.
- Cycle to work scheme.
- Employee discount.
- Enhanced maternity leave.
- Enhanced paternity leave.
- Free parking.
- Life insurance.
- On‑site parking.
Relocation & Language Requirements:
- Livingston EH54: reliably commute or plan to relocate before starting work (required).
- Willingness to travel in Europe as required.
- German or French (required).
EUROPEAN ACCOUNT EXECUTIVE in Livingston employer: Norty
Norty Ltd is an exceptional employer, offering a vibrant and supportive work culture in Livingston, where employees can thrive in their roles as European Account Executives. With a competitive salary and a comprehensive benefits package, including enhanced parental leave and a cycle to work scheme, Norty fosters professional growth through collaborative teamwork and opportunities for skill development. The company’s commitment to employee well-being and its focus on building strong relationships with partners make it a rewarding place to work for those passionate about the promotional clothing industry.
StudySmarter Expert Advice🤫
We think this is how you could land EUROPEAN ACCOUNT EXECUTIVE in Livingston
✨Tip Number 1
Get to know the company inside out! Research Norty Ltd and its brands like AWDis and Pro RTX. Understanding their products and values will help you connect better during interviews.
✨Tip Number 2
Network like a pro! Use LinkedIn to reach out to current employees or industry professionals. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it aligns with the role of European Account Executive. Highlight your relationship-building skills and technical expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Norty.
We think you need these skills to ace EUROPEAN ACCOUNT EXECUTIVE in Livingston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the European Account Executive role. Highlight your experience in B2B customer management and any relevant language skills, especially if you speak French or German. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the promotional clothing industry and how you can contribute to Norty’s growth. Keep it engaging and personal – we love a bit of personality!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure to demonstrate your excellent written skills in your application. Whether it's through your CV, cover letter, or any additional materials, let us see your confident and clear communication style.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to the right people. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Norty
✨Know Your Brands
Before the interview, make sure you research Norty Ltd and its brands like AWDis and Pro RTX. Understanding their products and market positioning will help you demonstrate your enthusiasm and knowledge during the conversation.
✨Showcase Your Communication Skills
As an Account Executive, strong communication is key. Prepare examples of how you've successfully built relationships in previous roles. Be ready to discuss your approach to engaging customers through various channels like phone, email, and social media.
✨Demonstrate Technical Expertise
Brush up on technical product knowledge relevant to the role. Be prepared to discuss sizing charts, decoration suitability, and how you would support customers with product guidance. This will show that you're not just a people person but also knowledgeable about the products.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage a portfolio of accounts. Think of scenarios where you've had to overcome challenges or provide exceptional customer support, and be ready to share those stories.
