At a Glance
- Tasks: Build strong relationships with customers and support their growth through engaging communication.
- Company: Join Norty Ltd, a leading clothing brand family passionate about quality and self-expression.
- Benefits: Enjoy a competitive salary, company events, pension scheme, and free parking.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping customers succeed while promoting amazing products.
- Qualifications: Strong communication skills and a proactive, customer-first mindset are essential.
The predicted salary is between 26500 - 26500 £ per year.
Office Based, Livingston | Full Time | £26,500
Location: Livingston (Office-based)
DEPARTMENT: Business Development
Job Type: Full-Time, Permanent
Responsible to: Business Development Manager
COMPANY OVERVIEW
Norty Ltd, parent company to 11 leading clothing brands. For over two decades, Norty and its portfolio of brands have supplied top-quality garments to decorators and embroiderers in the print wear and promotions market. Our brand family includes the hugely popular AWDis, ProRTX, and Henbury.
VISION – To be the world’s canvas for self-expression.
MISSION – To create incredible clothing that people love to make, sell, and wear.
VALUES – Our core values guide the way we do business. They sum up what our business stands for, influence our organisation culture and drive why we do things. It is expected that our team live and breathe the following values:
- Do the right thing– We take active responsibility for delivering the best blanks at the best price while ensuring we are ethical and transparent in our processes.
- Work together– acting as one we deliver a sum greater than our individual parts.
- Do it with passion– We are passionate about the impact our clothing makes to those who make it, our team, the businesses who sell it and those who wear it.
- Do what you can to make the world a better place– We do what we can to make the world a better place.
- Never stand still– Change is constant, that’s why we never stand still – we adapt, and generate innovations based on leading the market.
The Role
We are recruiting a Customer Engagement team member to work under the Assistant Manager – Customer Engagement. This role will support the Business Development Department by building strong relationships with garment decorators and customers across the UK and Ireland.
You will be responsible for maintaining proactive customer contact, delivering educational support, helping coordinate and host webinars, and supporting face‑to‑face engagement through roadshows and events.
This is a customer‑first role focused on service, account support, relationship development and brand education, helping customers succeed while promoting Norty’s product ranges through value, guidance and engagement.
Responsibilities
- Support the management of a portfolio of small B2B customers via phone, email, video calls, LinkedIn and live chat.
- Maintain consistent customer contact through a structured engagement plan.
- Provide advice, product updates and marketing resources to support customer growth.
- Help customers onboard successfully and guide them in using digital tools and platforms.
- Tailor engagement to customer needs, focusing on support and education rather than direct selling.
- Use HubSpot CRM to log activities, track customer engagement and maintain accurate records.
- Capture customer feedback and share it internally to help improve service, support and customer experience.
- Support the planning and delivery of customer webinars, including hosting and/or co-hosting sessions.
- Coordinate webinar follow‑ups, including attendance tracking and engagement actions post‑session.
- Attend Norty roadshows, trade shows and exhibitions to support customer engagement and brand presence.
- Provide general administrative support linked to customer engagement activity (scheduling, confirmations, preparation of materials and resources).
Skills & Qualifications
- Strong communication and relationship‑building skills (phone, email and online communication).
- Confident speaking to customers and representing a brand professionally.
- Comfortable hosting or supporting webinars and online training sessions.
- Strong organisation skills, able to manage multiple customer interactions and follow‑up actions.
- Confident using CRM systems (HubSpot experience ideal, but not essential).
- Good administrative skills, with attention to detail and ability to maintain accurate records.
- Able to work collaboratively as part of a team and support wider department goals.
- A proactive, customer‑first mindset with a focus on delivering value and service.
- Willingness and flexibility to attend roadshows, trade shows and customer events when required.
- Previous experience in customer support, account management, business development support or a customer‑facing role is desirable.
*WE WILL ONLY CONTACT APPLICANTS THAT ARE SUCCESSFUL TO THE NEXT STAGE*
Job Types: Full-time, Permanent
Pay: £26,500.00 per year
Company events, Company pension, Cycle to work scheme, Free parking, Life insurance, On‑site parking
Ability to commute/relocate: Livingston EH54: reliably commute or plan to relocate before starting work (required)
Start your Norty Journey Today Email us your cover letter and CV by clicking the button below.
Customer Engagement Assistant in Livingston employer: Norty
Norty Ltd is an exceptional employer, offering a vibrant work culture that prioritises collaboration, passion, and ethical practices. Located in Livingston, employees benefit from a supportive environment with opportunities for personal and professional growth, alongside competitive perks such as a company pension, life insurance, and a cycle to work scheme. Join us to be part of a team that values your contributions and empowers you to make a positive impact in the clothing industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Assistant in Livingston
✨Tip Number 1
Get to know Norty and its brands inside out! Familiarise yourself with their products and values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Use LinkedIn to connect with current employees or join relevant groups. Engaging with the community can give you insights and even lead to referrals, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to customer engagement. Think about how you can demonstrate your communication skills and customer-first mindset during the conversation.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Engagement Assistant in Livingston
Some tips for your application 🫡
Craft a Personalised Cover Letter:When writing your cover letter, make sure to tailor it specifically to the Customer Engagement Assistant role. Highlight your relevant experience and how it aligns with Norty's values, like teamwork and passion for customer service.
Show Off Your Communication Skills:Since this role is all about building relationships, use your application to demonstrate your strong communication skills. Whether it's through your CV or cover letter, make sure to showcase examples of how you've effectively engaged with customers in the past.
Be Detail-Oriented:Attention to detail is key! Ensure your CV is free from typos and clearly formatted. Use bullet points for easy reading and make sure to include all relevant experiences that highlight your organisational skills and customer-first mindset.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive and keen to join the Norty team!
How to prepare for a job interview at Norty
✨Know the Company Inside Out
Before your interview, take some time to research Norty Ltd and its brands. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Engagement Assistant, strong communication is key. Prepare examples of how you've successfully built relationships with customers in the past. Be ready to demonstrate your ability to engage confidently over the phone, via email, or during webinars.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer-first mindset. Think of scenarios where you had to tailor your approach to meet a customer's needs or resolve an issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, the tools they use (like HubSpot), or how success is measured in the role. This shows you're engaged and thinking about how you can contribute.
