At a Glance
- Tasks: Assist customers with vehicle services and repairs while ensuring excellent communication.
- Company: Join a new Chery Cars dealership in Letchworth, part of the Norton Way Group.
- Benefits: Competitive salary, 32 days annual leave, and career development opportunities.
- Other info: Inclusive workplace culture that values diverse backgrounds and experiences.
- Why this job: Be part of a fast-growing brand and make a real impact on customer satisfaction.
- Qualifications: Full driving licence and strong communication skills; automotive experience preferred.
The predicted salary is between 30000 - 32000 € per year.
Hours: 45 hours per week - Monday to Friday (no weekends)
About the brand:
We are excited to be launching a brand-new Chery Cars dealership in Letchworth, offering a fantastic opportunity to join a fast-growing, forward-thinking automotive brand at the very start of its UK journey.
What you will be doing:
- Our Service Advisors are an integral part of our business and one of the most important customer-facing roles across the business.
- Service Advisors arrange for customers' vehicles to be booked in for services or repairs.
- Assist in the planning of the workshop, and liaise with internal departments including parts and the workshop, whilst being able to understand the instructions provided to complete works/Job cards.
- Record work completed, contact customers if additional work is required, check vehicles coming through the service department.
- Keep our customers updated at every stage on the progress of their vehicle, and ensure we meet the customer lead timescales.
What we need from you:
- We look at what you can do not what you have done, and career progress and training is something we encourage across all our roles.
- Full manual driving licence.
- Experience from within an automotive service department preferred.
- You will be patient and a good listener, with outstanding communication skills both in person and on the telephone.
- Must be computer literate with knowledge of MS Office packages.
We are committed to creating an inclusive workplace where everyone feels valued and supported. We welcome applications from people of all backgrounds and experiences.
This dealership is part of Norton Way Group, part of Marubeni Corporation. We represent brands including Honda, Kia, and Chery UK, and are proud to be Great Place to Work Certified (2024).
OTE up to £32,000
Our benefits package includes 32 days annual leave.
Service Advisor in Norton employer: Norton Way
Joining our brand-new Chery Cars dealership in Letchworth means becoming part of a dynamic team at the forefront of an exciting automotive journey. We pride ourselves on fostering a supportive and inclusive work culture, offering extensive training and career progression opportunities, alongside a competitive benefits package that includes 32 days of annual leave. As a Great Place to Work Certified company, we are dedicated to ensuring our employees feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Norton
✨Tip Number 1
Get to know the company! Research Chery Cars and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll need to be a great listener and communicator. Role-play with a friend or family member to get comfortable discussing customer service scenarios and how you'd handle them.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info about the dealership and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our team at this exciting new dealership.
We think you need these skills to ace Service Advisor in Norton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Advisor role. Highlight any relevant experience in automotive service departments and showcase your communication skills, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our new Chery Cars dealership and how you can contribute to our team. Keep it friendly and professional!
Showcase Your Customer Service Skills:As a Service Advisor, you'll be the face of our dealership. Make sure to mention any previous roles where you've excelled in customer service. We want to see how you can keep our customers updated and happy!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Norton Way
✨Know the Brand
Before your interview, do some homework on Chery Cars and the Norton Way Group. Understand their values, mission, and what sets them apart in the automotive industry. This will show your genuine interest and help you connect your skills to their goals.
✨Showcase Your Communication Skills
As a Service Advisor, communication is key. Prepare examples of how you've effectively communicated with customers or colleagues in the past. Practice articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to resolve issues or manage customer expectations. Be ready to discuss these experiences, highlighting your patience and listening skills. This will illustrate your capability to handle the demands of the role.
✨Familiarise Yourself with Technology
Since the role requires computer literacy, brush up on your MS Office skills and any relevant software used in automotive service departments. Being able to discuss your tech-savviness will give you an edge and show you're prepared for the job.
