At a Glance
- Tasks: Put customers first, build loyalty, and manage workshop bookings.
- Company: Join a passionate motorcycle team dedicated to customer service.
- Benefits: 32 days annual leave, family-friendly perks, and discounts on vehicle purchases.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Combine your love for motorcycles with a rewarding career in customer service.
- Qualifications: Passion for bikes, strong communication skills, and IT proficiency.
The predicted salary is between 30000 - 40000 € per year.
What you will be doing:
- Putting the customer at the heart of everything you do, building relationships and loyalty so customers come back time and time again
- Arrange customer bookings in the workshop
- Advise customers on parts
- Liaise with the sales team to meet new and used motorbike preparation
- Costing work and raising invoices
What we need from you:
- A strong passion for motorcycles
- A full “A” motorcycle licence (would be an advantage)
- Experience of working in a similar role
- Proficient IT skills and preferably previous experience with DMS systems, e.g. Kerridge
- Ability to deliver and sell retention products
- Outstanding communication skills, both in person and on the telephone
- Committed to providing the highest quality of customer service
We are committed to creating an inclusive workplace where everyone feels valued and supported. We welcome applications from people of all backgrounds and experiences.
Hours: 45 hours per week
OTE up to £34,200
Benefits: Our benefits package includes 32 days annual leave (including bank holidays), Annual leave purchase scheme, Family-friendly benefits including Life Assurance, Enhanced maternity, paternity & adoption packages, Reduced rates on vehicle purchases & maintenance, Long service awards, Employee Assistance Programme, Staff referral bonus, Access to our benefits portal, offering 100's of savings for retail stores and hospitality venues.
Motorcycle Service Advisor employer: Norton Way
As a Motorcycle Service Advisor, you will thrive in a dynamic and inclusive workplace that prioritises customer relationships and loyalty. With a robust benefits package including 32 days of annual leave, family-friendly policies, and opportunities for professional growth, our company fosters a supportive environment where your passion for motorcycles can flourish. Join us in a role that not only values your skills but also offers unique advantages like reduced rates on vehicle purchases and maintenance, making it an exceptional place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Motorcycle Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This way, when you chat with them, you can show off your knowledge and passion for motorcycles, making a great impression.
✨Tip Number 2
Practice your communication skills! Whether it's face-to-face or over the phone, being able to clearly express your thoughts and ideas is key. Try role-playing with a friend to boost your confidence before the big day.
✨Tip Number 3
Don’t just wait for the interview; network like a pro! Connect with current employees on LinkedIn or join motorcycle forums. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and being part of our motorcycle-loving community.
We think you need these skills to ace Motorcycle Service Advisor
Some tips for your application 🫡
Show Your Passion for Motorcycles:Let us see your love for motorcycles shine through in your application! Share any personal experiences or stories that highlight your enthusiasm and knowledge about bikes.
Tailor Your Application:Make sure to customise your CV and cover letter to match the job description. Highlight relevant experience, especially in customer service and any previous roles similar to a Motorcycle Service Advisor.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's motorcycle-related. We want to understand your skills and experiences easily!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Norton Way
✨Know Your Motorcycles
Make sure you brush up on your motorcycle knowledge before the interview. Be ready to discuss different models, parts, and what makes a great bike. Showing your passion for motorcycles will definitely impress them!
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you built relationships or resolved issues effectively. This role is all about putting customers first, so highlight your experience in this area.
✨Familiarise Yourself with DMS Systems
If you have experience with DMS systems like Kerridge, be sure to mention it. If not, do a bit of research on how these systems work. Being tech-savvy will show that you're ready to hit the ground running.
✨Practice Your Communication Skills
Since outstanding communication is crucial for this role, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering questions confidently.
