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- Tasks: Lead a dynamic service team and ensure top-notch customer satisfaction.
- Company: Join Norton Way Motors, a leading automotive group with 35 years of excellence.
- Benefits: Enjoy 32 days annual leave, family-friendly perks, and discounts on vehicle purchases.
- Why this job: Be part of a certified Great Place to Work and make a real impact.
- Qualifications: Experience as a Senior Service Advisor or Service Manager and strong communication skills.
- Other info: Thriving environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Service Manager role at Norton Way Motors Ltd.
Hours: 45 hours per week – Monday to Friday
A bit about us:
Established in 1989, Norton Way Group has a rich history of growth, development, and a commitment to excellence. We have been a leading automotive group in Letchworth for 35 years. Norton Way is a subsidiary company of Marubeni Auto Investment (UK) Limited and Marubeni Corporation (Tokyo). We’ve cultivated a culture of innovation, service, and dedication to our customers. As a multi‑franchise business, we represent a diverse range of leading automotive brands, including Honda, Kia, and Peugeot.
What you’ll be doing:
- Oversee and lead the service team, ensuring exceptional customer service at all times.
- Provide valuable support and direction to our team of technicians, parts and service advisors.
- Assist in the delivery of full aftersales service to our customers.
- Maximise sales and profitability for the department.
What we need from you:
- Previous experience working as a Senior Service Advisor / Service Manager.
- A clear understanding of the roles expectations.
- Exceptional interpersonal skills, outstanding communication both in person and on the telephone.
- Dedication and commitment to supporting team members.
- A full manual driving licence.
- PC literate including MS Office.
What we are proud of:
- Norton Way Group has once again achieved Great Place to Work Certification in 2024. We have achieved this award for the third consecutive year in a row.
- In May 2025, we were also recognised for being one of the UK’s Best Workplaces for Development.
- In October 2024, we were awarded the respected AutoTrader New Car Retailer of the Year.
- In September 2024, we were presented with the UK’s Best Workplace in Retail, Hospitality & Leisure 2024 certificate.
- In January 2023, we were awarded Best Place to Work for Well-being, a testament to our dedication to fostering a healthy and supportive environment.
- Furthermore, our achievements include being Highly Commended title at the AM Awards for Leadership and Diversity in May 2023.
Benefits:
Our benefits package includes 32 days annual leave (including bank holidays), Annual leave purchase scheme, Family‑friendly benefits including Life Assurance, Enhanced maternity, paternity & adoption packages, Reduced rates on vehicle purchases & maintenance, Long service awards, Employee Assistance Programme, Staff referral bonus, Access to our benefits portal, offering 100's of savings for retail stores and hospitality venues.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Management and Engineering
Industries: Motor Vehicle Manufacturing
Service Manager in Letchworth employer: Norton Way Motors Ltd
Contact Detail:
Norton Way Motors Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Letchworth
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the lookout for a Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Norton Way Motors Ltd thoroughly. Understand their values, culture, and recent achievements. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Service Manager, you'll need to demonstrate exceptional interpersonal skills. Role-play common interview questions with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Norton Way family and ready to contribute to their commitment to excellence.
We think you need these skills to ace Service Manager in Letchworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your previous experience as a Senior Service Advisor or Service Manager, and showcase your exceptional interpersonal skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the automotive industry and how your dedication to customer service aligns with our values at Norton Way Motors. Let us know what makes you the perfect fit for our culture of innovation.
Showcase Your Achievements: Don’t just list your responsibilities; highlight your achievements! Whether it’s maximising sales or leading a successful team, we want to hear about the impact you've made in your previous roles. Numbers and specific examples can really make your application stand out.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly, and you’ll be able to keep track of your application status easily. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at Norton Way Motors Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Norton Way Motors Ltd. Understand their history, values, and the brands they represent. This will not only show your genuine interest but also help you tailor your answers to align with their culture of innovation and customer service.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your interpersonal skills and how you’ve supported team members in achieving their goals.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult customer situations. Think of specific instances where you provided exceptional service or turned a negative experience into a positive one. This will demonstrate your commitment to customer satisfaction, which is key for this role.
✨Be Ready to Discuss Profitability Strategies
Since maximising sales and profitability is part of the job, come prepared with ideas on how you could improve the service department's performance. This could include upselling techniques or ways to enhance the aftersales service, showing that you're proactive and results-driven.
