At a Glance
- Tasks: Sell automotive products and ensure customer satisfaction while hitting sales targets.
- Company: Join the award-winning Norton Way Group, a leader in the automotive industry.
- Benefits: Competitive salary with commission, supportive work environment, and career development opportunities.
- Other info: Recognised as a Great Place to Work for three consecutive years.
- Why this job: Be part of a dynamic team that celebrates success and values inclusivity.
- Qualifications: Experience in sales or call centre roles preferred; motor trade knowledge is a plus.
The predicted salary is between 18480 - 27600 £ per year.
Salary: £23,000 plus commission OTE £32,000
Location: Chiswick
A bit about us:
Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry. We have a rich history of growth, development, and excellence,
Norton Way Group spans 6 sites across Hertfordshire, Bedfordshire, and West London. As a multi-franchise business, we represent a diverse range of leading automotive brands, including Honda, Kia, Nissan, Mazda and Peugeot, and an award-winning corporate department. We are a subsidiary company of Marubeni Auto Investment (UK) Limited and Marubeni Corporation (Tokyo).
Our success is a testament to the efforts of our dedicated teams. Together, we drive success, celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role.
What you will be doing:
- Market and actively sell group products, to ensure that targeted Sales and profits are achieved
- Update and maintain the group\'s CRM accurately following set procedures
- Contact all customers due for warranty recalls on the manufacturer databases
- Ensure any customer complaints/disputes are handled professionally and swiftly
- Action Lex/1Link booking requests to the agreed procedures and time scales
- Promote sales of accessories and service packages and upsell these products wherever possible, to meet agreed targets.
What we need from you:
- Previous experience working in a call centre or sales role is preferred, motor trade experience would be an advantage
- Excellent written and verbal communication
- Committed to delivering exceptional customer service
- Computer literate, including MS Office packages
- Some knowledge of the Motor trade would be an advantage
- Be self-motivated, work well with a team, with a flexible approach to work
What we are proud of:
Norton Way Group has once again achieved Great Place to Work Certification in 2024. We have achieved this award for the third consecutive year in a row.
In May 2025, we were also recognised for being one of the UK\'s Best Workplaces for Development.
In October 2024, we were awarded the respected AutoTrader New Car Retailer of the Year.
In September 2024, we were presented with the UK\'s Best Workplace in Retail, Hospitality & Leisure 2024 certificate.
In January 2023, we were awarded Best Place to Work for Well-being, a testament to our dedication to fostering a healthy and supportive environment.
Furthermore, our achievements include being Highly Commended title at the AM Awards for Leadership and Diversity in May 2023.
Join us on a journey where success is celebrated and built upon a foundation of inclusivity & well-being.
Telesales Advisor in London employer: Norton Way Group
Norton Way Group is an exceptional employer, recognised as a Great Place to Work for three consecutive years and celebrated for its commitment to employee development and well-being. Located in Chiswick, our dynamic work environment fosters inclusivity and teamwork, offering Telesales Advisors the opportunity to thrive in a supportive atmosphere while achieving competitive earnings through commission. Join us to be part of a successful team that values your contributions and celebrates your achievements.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales Advisor in London
✨Tip Number 1
Get to know the company inside out! Research Norton Way Group, their values, and their products. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! You’ll want to sound confident and engaging when you talk about your experience in sales or call centres. Role-play with a friend or in front of the mirror to nail that delivery.
✨Tip Number 3
Be ready to showcase your customer service skills. Think of examples where you’ve gone above and beyond for a customer. This will help you stand out as someone who truly cares about delivering exceptional service.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Telesales Advisor in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Telesales Advisor role. Highlight any relevant experience in sales or call centres, and don’t forget to mention your customer service skills. We want to see how you can contribute to our success!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the automotive industry and how your skills align with our values. Keep it engaging and personal – we love a bit of personality!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Use clear language, check for typos, and keep it professional yet friendly. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to track your application status. Plus, it shows us you’re keen on joining the Norton Way Group family!
How to prepare for a job interview at Norton Way Group
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the automotive industry and the specific brands Norton Way Group represents. Being able to discuss these brands and their products will show your genuine interest and help you stand out.
✨Showcase Your Sales Skills
Prepare examples from your previous experience where you've successfully sold a product or handled customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your ability to meet sales targets.
✨Be Customer-Centric
Norton Way Group prides itself on exceptional customer service. Think of ways you've gone above and beyond for customers in the past. Be ready to share these stories to highlight your commitment to delivering great service.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or growth opportunities. This shows that you're not just interested in the job, but also in how you can contribute to and grow with the company.
