At a Glance
- Tasks: Drive sales and assist in tailoring while building client relationships.
- Company: Join the historic Norton & Sons on Savile Row, renowned for bespoke tailoring.
- Benefits: Gain exposure to high-end menswear and a supportive team environment.
- Other info: Opportunity for growth and occasional travel to the US for trunk shows.
- Why this job: Be part of a respected brand and develop your skills in a dynamic setting.
- Qualifications: Sales experience and a passion for menswear and craftsmanship are essential.
The predicted salary is between 36000 - 60000 £ per year.
Location: Norton & Sons, Savile Row, London
Position Type: Full-time, 5 days a week (including Saturdays)
About Us: Established in 1821, Norton & Sons is one of Savile Row’s most storied tailors, known for our uncompromised craftsmanship and commitment to contemporary bespoke tailoring. As our business continues to grow, we are looking for a dedicated Sales and Tailoring Assistant to join our dynamic team on Savile Row.
Role Overview: We are seeking a personable, highly motivated Sales and Tailoring Assistant who can help drive sales across our Bespoke, Made to Measure, and Ready to Wear offerings. This role offers the opportunity to help with the general running of the workshop and having hands-on involvement in the behind-the-scenes process. You will be working closely alongside our head cutter and undercutter to ensure that customer deadlines are being met as well as playing a pivotal role in leading sales across all our services. This role is central to the client experience at Norton & Sons and will involve building lasting relationships with new and existing customers while maintaining the exceptional client experience we are known for.
Key Responsibilities:
- Actively pursue and achieve monthly sales targets across all our available service offerings.
- Deliver a personalised client service, offering expert guidance across Bespoke, Made to Measure, and Ready to Wear.
- Follow through on all sales with detailed clientelling, proactive communication (including email outreach) and a positive sales attitude, highlighting the signature Norton & Sons bespoke style.
- Maintain regular communication with clients, including outreach about seasonal collections, cloth options, trunk shows and appointments.
- Work with our head of marketing to create newsletters and marketing ideas for successful future campaigns.
- Build long-term relationships with clients through thoughtful follow-ups and a genuine understanding of their preferences and history with Norton & Sons.
- Maintain detailed client records using our online system to support ongoing service and re-engagement.
In-Store Operations:
- Support day-to-day operations on the shop floor including fittings, consultations, answering phone enquiries and undertaking general administrative duties.
- Reporting to the store manager and working closely with the team, supporting across a variety of tasks as needed to ensure smooth daily operations.
- Assist with merchandising, stock management, and general upkeep of the showroom.
- Provide feedback on product performance and customer preferences to inform future product development.
- Undertake our U.S. trunk shows when needed, representing the brand and securing sales opportunities for our large clientele in the states as well as growing business.
Qualifications & Experience:
- Strong experience in sales with a track record of building excellent client relationships and driving business.
- Excellent interpersonal and communication skills, both written and verbal.
- Confidence in managing client relationships with discretion, warmth, and professionalism.
- Comfortable working as part of a close-knit team in a fast-paced, client-facing environment.
- Willingness to occasionally travel to the US as part of our trunk shows.
- Availability to work Saturdays as part of the regular weekly schedule.
- Any experience within the tailoring industry, whether that be sewing, cutting or taking client measurements is preferred.
Attributes:
- Warm, approachable, and professional with clients.
- A strong interest in menswear, craftsmanship, and heritage brands.
- A team player who thrives in a collaborative environment.
- A willingness to adapt and take on a variety of roles within a small company.
- Passionate about heritage, tailoring and craftsmanship but open to the ideas of innovation in a fast-growing name on Savile Row.
- Strong organisational skills with attention to detail and deadlines.
What We Offer:
- The opportunity to be part of a respected, growing house on Savile Row.
- Exposure to high-end menswear and craftsmanship at the highest level.
- A supportive team environment with room for development.
Contact: For any further enquiries, please contact us at enquiries@nortonandsons.co.uk
Sales and Tailoring Assistant employer: Norton & Sons
Norton & Sons, located on the prestigious Savile Row in London, is an exceptional employer that offers a unique blend of heritage and innovation in bespoke tailoring. As part of our dedicated team, you will enjoy a supportive work culture that fosters personal growth and development, while being immersed in the world of high-end menswear craftsmanship. With opportunities to build lasting client relationships and contribute to our storied legacy, this role promises a rewarding experience for those passionate about tailoring and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Tailoring Assistant
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Norton & Sons, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Norton & Sons!
We think you need these skills to ace Sales and Tailoring Assistant
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Norton & Sons, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Norton & Sons and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Norton & Sons that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Norton & Sons
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
