At a Glance
- Tasks: Manage key client relationships and drive revenue growth through strategic engagement.
- Company: Join a leading global law firm with a focus on client-centric culture.
- Benefits: Flexible work options, inclusive policies, and a commitment to wellbeing.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by shaping client strategies and driving commercial success.
- Qualifications: Experience in client development and strong communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
The Senior Client Relationship Manager (SCRM) sits within the Marketing & Business Development (MBD) function in the Europe, Middle East & APAC (EMEAPAC) region at Norton Rose Fulbright. The SCRM is responsible for the development and growth of a portfolio of the firm's most significant clients, with a focus on revenue generation, relationship management and embedding a client‑centric, commercially focused culture across the region. Working closely with Client Relationship Partners (CRPs) and client teams, the SCRM acts as a strategic advisor, ensuring that client strategies are insight‑led, commercially focused, and deliver measurable outcomes.
The role sits within the Client Development team and works collaboratively with Client Relationship Partners, legal teams and business services to deliver consistent and high‑quality client experience. The SCRM also builds and maintains relationships with key client stakeholders, including legal, procurement, relationship and panel managers, supporting a proactive and externally focused approach to client engagement.
Responsibilities- Manage a portfolio of priority clients
- Collaborate with Client Relationship Partners to develop and deliver client strategy, including relationship mapping and execution of client plans
- Maintain a consistent cadence of client team meetings, reviews and reporting
- Lead client teams to ensure clear ownership, accountability and delivery against priorities
- Act as the firm's ambassador for the client, ensuring a coordinated and high‑quality approach across the business
- Build and maintain a strong network of relationships within client organisations
- Collaborate with regional peers to support global client relationships
- Drive revenue growth across clients by identifying, shaping and progressing strategic opportunities
- Lead and coordinate strategic bids, including panel appointments and high‑value transactions
- Partner with BD (practice and sector teams) to develop compelling propositions and convert opportunities
- Support pricing strategy and commercial positioning on key pursuits
- Deliver targeted client engagement and value‑add initiatives to generate opportunities and strengthen relationships
- Work with marketing team to enhance client profile and visibility in support of growth
- Analyse client financial performance to identify trends, risks and growth opportunities
- Provide commercial insight to inform client strategy and decision‑making
- Advise on pricing, panel positioning and relationship investment decisions
- Support prioritisation of client activity based on value, performance and growth potential
- Lead client feedback processes and ensure insight is translated into clear, actionable improvements
- Share client insight and trends to inform client strategy and broader firm initiatives
- Ensure client intelligence and research are effectively leveraged across client teams
- Act as a connector across practices, regions and business services to ensure a coordinated client approach
- Influence behaviours and promote a client‑centric culture across teams
- Contribute to the development of client development best practices
- Proven experience in client development, ideally within a legal or professional services environment
- Strong track record of driving commercial outcomes and influencing senior stakeholders
- Clear, confident communicator, with the ability to tailor messaging to diverse audiences
- Collaborative and adaptable, able to operate effectively across global, matrixed environments
- Committed to continuous improvement and advancing client development best practice
- Brings energy, a positive mindset and a proactive approach
- Demonstrates resilience and the ability to navigate complexity and change
Diversity, Equity and Inclusion: To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family‑friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing.
Senior Client Relationship Manager employer: Norton Rose Fulbright
Norton Rose Fulbright is an exceptional employer that prioritises a client-centric culture and offers a collaborative work environment within the dynamic EMEAPAC region. Employees benefit from flexible working arrangements, comprehensive wellbeing programmes, and a strong commitment to diversity and inclusion, fostering both personal and professional growth. With a focus on driving commercial outcomes and nurturing talent, the firm empowers its team members to thrive while delivering high-quality service to significant clients.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Relationship Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. The more connections you make, the better your chances of landing that Senior Client Relationship Manager role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with someone from the company, share your insights on client strategies and revenue growth. This will not only demonstrate your knowledge but also show that you're genuinely interested in contributing to their success.
✨Tip Number 3
Prepare for interviews by researching the firm’s key clients and recent projects. Be ready to discuss how you can enhance client relationships and drive revenue growth. Tailoring your conversation to their specific needs will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. So, go ahead and submit your application today!
We think you need these skills to ace Senior Client Relationship Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Client Relationship Manager role. Highlight your experience in client development and how it aligns with our focus on revenue generation and relationship management.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve driven commercial outcomes in previous roles. We love seeing measurable results that demonstrate your impact!
Be Authentic:Let your personality shine through in your application. We value a positive mindset and proactive approach, so don’t hesitate to show us who you are and what makes you unique.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Norton Rose Fulbright
✨Know Your Clients Inside Out
Before the interview, dive deep into understanding the firm's key clients and their industries. Familiarise yourself with recent news, challenges, and opportunities they face. This will not only show your genuine interest but also help you discuss how you can drive revenue growth and enhance client relationships.
✨Showcase Your Strategic Thinking
Prepare to discuss specific strategies you've implemented in previous roles that led to successful client outcomes. Think about how you can apply similar insights to the role at Norton Rose Fulbright. Be ready to share examples of how you've influenced senior stakeholders and driven commercial results.
✨Emphasise Collaboration Skills
Since the role involves working closely with Client Relationship Partners and various teams, highlight your collaborative experiences. Share stories where you successfully led cross-functional teams or built strong networks within client organisations. This will demonstrate your ability to foster a client-centric culture.
✨Prepare Questions That Matter
At the end of the interview, have insightful questions ready that reflect your understanding of the role and the firm’s goals. Ask about their approach to client feedback processes or how they measure success in client engagement. This shows you're not just interested in the job, but also in contributing to the firm's long-term success.
