Practice Group / Department:Business Development Leadership - EMEAJob DescriptionNorton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide the world's preeminent corporations and financial institutions with a full business law service.With over 50 offices and 7,000 employees worldwide, our culture is the thread that connects us, as well as our values of unity, quality and integrity. Our strategy and culture are connected – defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we look for people who are innovative, commercially minded, and motivated by the impact of the work they do – ready to share in our ambition and help shape what comes next.Because while individuals can do well, together we achieve something extraordinary.The RoleThe Senior Client Relationship Manager (SCRM) sits within the Marketing & Business Development (MBD) function in the Europe, Middle East & APAC (EMEAPAC) region at Norton Rose Fulbright.The SCRM is responsible for the development and growth of a portfolio of the firm’s most significant clients, with a focus on revenue generation, relationship management and embedding a client-centric, commercially focused culture across the region.Working closely with Client Relationship Partners (CRPs) and client teams, the SCRM acts as a strategic advisor, ensuring that client strategies are insight-led, commercially focused, and deliver measurable outcomes.The TeamThe role sits within the Client Development team and works collaboratively with Client Relationship Partners, legal teams and business services to deliver consistent and high-quality client experience.The SCRM also builds and maintains relationships with key client stakeholders, including legal, procurement, relationship and panel managers, supporting a proactive and externally focused approach to client engagement.Key Responsibilities Client strategy and relationship managementManage a portfolio of priority clientsCollaborate with Client Relationship Partners to develop and deliver client strategy, including relationship mapping and execution of client plansMaintain a consistent cadence of client team meetings, reviews and reportingLead client teams to ensure clear ownership, accountability and delivery against prioritiesAct as the firm’s ambassador for the client, ensuring a coordinated and high-quality approach across the businessBuild and maintain a strong network of relationships within client organisationsCollaborate with regional peers to support global client relationshipsRevenue growth and opportunity developmentDrive revenue growth across clients by identifying, shaping and progressing strategic opportunitiesLead and coordinate strategic bids, including panel appointments and high-value transactionsPartner with BD (practice and sector teams) to develop compelling propositions and convert opportunitiesSupport pricing strategy and commercial positioning on key pursuitsDeliver targeted client engagement and value-add initiatives to generate opportunities and strengthen relationshipsWork with marketing team to enhance client profile and visibility in support of growthClient performance and commercial analysisAnalyse client financial performance to identify trends, risks and growth opportunitiesProvide commercial insight to inform client strategy and decision-makingAdvise on pricing, panel positioning and relationship investment decisionsSupport prioritisation of client activity based on value, performance and growth potentialLeverage client and market insight to identify areas for performance improvement and strategic focusClient insight and feedbackLead client feedback processes and ensure insight is translated into clear, actionable improvementsShare client insight and trends to inform client strategy and broader firm initiativesEnsure client intelligence and research are effectively leveraged across client teamsInternal collaboration and leadershipAct as a connector across practices, regions and business services to ensure a coordinated client approachInfluence behaviours and promote a client-centric culture across teamsContribute to the development of client development best practicesAct as a role model within the Client Development functionKey Skills and ExperienceProven experience in client development, ideally within a legal or professional services environmentStrong track record of driving commercial outcomes and influencing senior stakeholdersClear, confident communicator, with the ability to tailor messaging to diverse audiencesCollaborative and adaptable, able to operate effectively across global, matrixed environmentsCommitted to continuous improvement and advancing client development best practiceBrings energy, a positive mindset and a proactive approachDemonstrates resilience and the ability to navigate complexity and change#LI-JC1 #LI-HybridDiversity, Equity and InclusionTo attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusion here.We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.SummaryLocation: London, United KingdomType: Full time
Senior Client Relationship Manager in London employer: Norton Rose Fulbright
Norton Rose Fulbright is an exceptional employer, offering a dynamic work culture that prioritises collaboration and professional growth. As part of the Global New Business Risk Team in Newcastle upon Tyne, employees benefit from a supportive environment that encourages continuous learning and development, alongside competitive remuneration and flexible working arrangements. The firm's commitment to regulatory excellence and client service ensures that every team member plays a vital role in shaping the future of legal risk management.
