Executive, eBilling Operations - EMEA (12-month FTC)

Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide a full scope of legal services to the world’s preeminent corporations and financial institutions.

Practice Group / Department: Finance Operations - Newcastle

The Team: The Finance Operations Executive sits within the Working Capital Team located within the Finance Department, and is tasked with ensuring the effective delivery of eBilling support to the legal teams. The role requires a self-starter with experience in Billing/eBilling/Revenue and a high degree of excel competence. Initially the emphasis will be on eBilling related tasks.

The Role: The role of Finance Operations Executive plays a crucial function in supporting the Revenue teams in all aspects of eBilling. This is a 12-month fixed term contract.

Key Responsibilities:

• Upload of e-billing text/XML files into a variety of e-billing solutions
• First line support within the E-Billing Support Team to assist with/resolve issues relating to e-billing to include manipulation of text files
• Reporting and tracker management on a day to day basis
• Manage a portfolio of clients, ranging from receiving to completed upload of all invoices under your remit
• Attend calls and debt management meetings based on your client portfolio
• Review and continually update procedure notes based on your client portfolio – this includes providing advice and guidance for clients under your remit
• Regularly review the failed/rejected e-billing tracker and assist in resolving any issues on a timely basis, escalating as required. Prepare the e-billing tracker for review.
• Assist with e-billing set ups and timekeeper uploads as required.
• Undertake further duties as directed by Revenue Team Leaders

Skills And Experience Required:

• A team player with strong communication skills and the confidence to liaise at all levels.
• Adaptable and able to complete tasks without close supervision.
• Self-motivated and dedicated to task completion.
• Very good working knowledge of Excel, with good knowledge of Word and Outlook and general familiarity with IT systems.
• An ability to process e-bills is an advantage.
• Very organised in your day to day working from multiple work streams.
• Must be articulate and professional in delivery, with a well-developed sense of discretion.
• Must be flexible over hours and prepared to work occasional overtime when required, in particular at month ends.

Diversity, Equity and Inclusion: To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know.