At a Glance
- Tasks: Manage key client relationships and drive revenue growth through strategic opportunities.
- Company: Join a leading global law firm with a focus on client-centric culture.
- Benefits: Flexible work model, inclusive policies, and a commitment to employee wellbeing.
- Other info: Dynamic team environment with opportunities for professional growth.
- Why this job: Be a strategic advisor and make a real impact on client success.
- Qualifications: Experience in client development and strong communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
The Senior Client Relationship Manager (SCRM) sits within the Marketing & Business Development (MBD) function in the Europe, Middle East & APAC (EMEAPAC) region at Norton Rose Fulbright. The SCRM is responsible for the development and growth of a portfolio of the firm's most significant clients, with a focus on revenue generation, relationship management and embedding a client‑centric, commercially focused culture across the region. Working closely with Client Relationship Partners (CRPs) and client teams, the SCRM acts as a strategic advisor, ensuring that client strategies are insight‑led, commercially focused, and deliver measurable outcomes.
The role sits within the Client Development team and works collaboratively with Client Relationship Partners, legal teams and business services to deliver consistent and high‑quality client experience. The SCRM also builds and maintains relationships with key client stakeholders, including legal, procurement, relationship and panel managers, supporting a proactive and externally focused approach to client engagement.
Responsibilities
- Manage a portfolio of priority clients
- Collaborate with Client Relationship Partners to develop and deliver client strategy, including relationship mapping and execution of client plans
- Maintain a consistent cadence of client team meetings, reviews and reporting
- Lead client teams to ensure clear ownership, accountability and delivery against priorities
- Act as the firm's ambassador for the client, ensuring a coordinated and high‑quality approach across the business
- Build and maintain a strong network of relationships within client organisations
- Collaborate with regional peers to support global client relationships
- Drive revenue growth across clients by identifying, shaping and progressing strategic opportunities
- Lead and coordinate strategic bids, including panel appointments and high‑value transactions
- Partner with BD (practice and sector teams) to develop compelling propositions and convert opportunities
- Support pricing strategy and commercial positioning on key pursuits
- Deliver targeted client engagement and value‑add initiatives to generate opportunities and strengthen relationships
- Work with marketing team to enhance client profile and visibility in support of growth
Client performance and commercial analysis
- Analyse client financial performance to identify trends, risks and growth opportunities
- Provide commercial insight to inform client strategy and decision‑making
- Advise on pricing, panel positioning and relationship investment decisions
- Support prioritisation of client activity based on value, performance and growth potential
- Leverage client and market insight to identify areas for performance improvement and strategic focus
Client insight and feedback
- Lead client feedback processes and ensure insight is translated into clear, actionable improvements
- Share client insight and trends to inform client strategy and broader firm initiatives
- Ensure client intelligence and research are effectively leveraged across client teams
Internal collaboration and leadership
- Act as a connector across practices, regions and business services to ensure a coordinated client approach
- Influence behaviours and promote a client‑centric culture across teams
- Contribute to the development of client development best practices
- Act as a role model within the Client Development function
Qualifications
- Proven experience in client development, ideally within a legal or professional services environment
- Strong track record of driving commercial outcomes and influencing senior stakeholders
- Clear, confident communicator, with the ability to tailor messaging to diverse audiences
- Collaborative and adaptable, able to operate effectively across global, matrixed environments
- Committed to continuous improvement and advancing client development best practice
- Brings energy, a positive mindset and a proactive approach
- Demonstrates resilience and the ability to navigate complexity and change
Diversity, Equity and Inclusion: To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family‑friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing.
Senior Client Relationship Manager in City of Westminster employer: Norton Rose Fulbright
Norton Rose Fulbright is an exceptional employer that prioritises a client-centric culture and offers a collaborative work environment within the dynamic EMEAPAC region. Employees benefit from flexible working arrangements, comprehensive wellbeing programmes, and a strong commitment to diversity and inclusion, fostering both personal and professional growth. With opportunities to engage with high-profile clients and contribute to strategic initiatives, this role promises a rewarding career path for those looking to make a significant impact.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Relationship Manager in City of Westminster
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Remember, it’s all about building those relationships that can lead to opportunities.
✨Tip Number 2
Be proactive in your approach! Don’t just wait for job openings to pop up. Research companies you admire, like Norton Rose Fulbright, and reach out directly to express your interest. A well-timed email can make all the difference!
✨Tip Number 3
Prepare for interviews by knowing your stuff! Understand the company’s values, recent news, and their client base. Tailor your responses to show how your experience aligns with their goals, especially around client relationship management and revenue growth.
✨Tip Number 4
Don’t forget to follow up! After an interview or networking event, send a quick thank-you note. It shows appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace Senior Client Relationship Manager in City of Westminster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in client development, especially in a legal or professional services environment. We want to see how your skills align with the role of Senior Client Relationship Manager!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've driven revenue growth and influenced senior stakeholders. We love seeing measurable outcomes that demonstrate your impact!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language that reflects your communication skills, as this role requires you to tailor messaging to diverse audiences.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Norton Rose Fulbright
✨Know Your Clients
Before the interview, dive deep into understanding the firm's key clients and their industries. Familiarise yourself with recent news, challenges, and opportunities they face. This will help you demonstrate your ability to act as a strategic advisor and show that you're genuinely interested in their success.
✨Showcase Your Collaborative Spirit
Highlight your experience working with diverse teams and stakeholders. Be ready to share specific examples of how you've successfully collaborated with others to drive client strategies or enhance client experiences. This will resonate well, given the role's emphasis on teamwork and internal collaboration.
✨Demonstrate Commercial Acumen
Prepare to discuss how you've driven revenue growth in previous roles. Bring concrete examples of how you've identified opportunities, shaped strategies, and delivered measurable outcomes. This will showcase your ability to contribute to the firm's commercial goals.
✨Embrace a Client-Centric Mindset
During the interview, convey your commitment to a client-centric culture. Share stories that illustrate how you've prioritised client needs and feedback in your past roles. This will align perfectly with the firm's focus on embedding a client-centric approach across the region.
