Claims Dispute & Litigation Controller in Bath

We are Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. Our strategy and culture are closely entwined, and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. We are looking for people who are innovative, commercial and value the work that they do.

The Claims Team is a key function within our legal transformation program, Transform. The Claims Team consists of 12 claims professionals working on some of our highest profile mandates, particularly in the aviation and payments sectors.

This role will be focused on management of County Court disputes, primarily for corporate clients, assisting them with all manner of disputes, which, whilst generally small claims, often involve considerable complexity. As a Senior Claims Controller, you will be responsible for providing the highest standard of claims management and colleague support, playing a critical part in our service delivery and achieving outcomes for key clients of the firm.

You will also support the growth of our firm and client offerings from our Newcastle office, currently handling all types of dispute resolution and litigation for a growing client base. You will assist in quality control, role modelling best practices and process adherence, whilst controlling a caseload of more complex or strategic litigation matters. You will bring your strong work ethic and positive attitude to this role, providing support to teams around our global network.

Key Responsibilities:

• Investigating claims liability within regulatory guidelines, ensuring indemnity spend is controlled.
• Organising, monitoring and controlling a caseload of complex or strategic litigated matters 'end-to-end', ensuring best outcome for clients and the firm.
• Effectively communicating with stakeholders internally and externally to minimise time-related pressures associated with their deliverables.
• Confidently and accurately defending claims, challenging any third parties where appropriate.
• Accurately validating and assessing claims and correspondence, ensuring deadlines are met and processes adhered to.
• Developing and coaching colleagues and carrying out quality checks as required.
• Identifying and investigating matters for escalation to receive appropriate specialist guidance from internal stakeholders.
• Preparing documents and responses to ensure litigated matters follow CPR guidance.
• Recording data and assisting with analysis when required.
• Working with process and product owners to present or deliver training and coaching as required.

Essential Skills and Experience Required:

• In-depth and demonstrable experience in Claims and Litigation management & principles.
• Proven experience in coaching, mentoring and developing more junior colleagues.
• Strong technical understanding of claims handling principles and best practices.
• Experience of working in a fast-paced professional environment preferred.
• Ability to present information effectively.
• Ambitious and keen to learn new technologies, tools and systems.
• Demonstrate ability to engage and influence internal and external stakeholders across all levels.
• Responsible and resilient with a proactive attitude.
• Flexible approach to problem solving.
• Keen attention to detail, possessing and maintaining strong organisational skills to meet deadlines.
• Ability to work well within a team and to be adaptable to changing work environments and demands.
• Proven forward planning skills and ability to take ownership in a multi-task environment.
• High levels of computer literacy and competence, including good working knowledge of Word and Excel.

Desirable:

• Knowledge and understanding of litigation matters.
• Ideally has experience working in a claims environment as a claims professional or as a paralegal.
• Has attained an undergraduate degree, or is working towards one.
• Ability to work overtime during busy periods would be helpful (but not essential).

Diversity, Equity and Inclusion:

To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realise their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service.

We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates.