Norton Rose Fulbright LLP in Newcastle upon Tyne is seeking an IT Regional Service Desk analyst to cover 1st and 2nd line desktop support, including out-of-hours shifts. The role is hybrid and based in our Newcastle office, reporting to the IT Customer Services Team Leader.
You will troubleshoot software, hardware, and access rights, log incidents in ServiceNow, and ensure SLA compliance while maintaining the CMDB and supporting joiners/movers/leavers across UK offices.
IT Support Analyst – Out-of-Hours Desk (Hybrid) in Newcastle upon Tyne employer: Norton Rose Fulbright LLP
Norton Rose Fulbright is an exceptional employer, offering a dynamic and collaborative work environment that empowers employees to thrive in their careers. With a strong focus on diversity, equity, and inclusion, the firm provides flexible working arrangements and a range of family-friendly policies, ensuring that all team members can achieve a healthy work-life balance. As part of a global law firm, employees have access to unique growth opportunities and the chance to work on high-profile cases within a supportive and ambitious culture.
