Claims Dispute & Litigation Controller in Newcastle upon Tyne

We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we’re looking for people who are innovative, commercial and value the work that they do.

The Claims Dispute & Litigation Controller will be responsible for providing the highest standard of claims management, playing a critical part in our service delivery and outcomes for key clients as well as supporting the growth of our firm and client offerings from our Newcastle office. The successful candidate will handle all types of dispute resolution and litigation cases for a broad client base.

Key Responsibilities

• Investigate claims liability within regulatory guidelines, ensuring indemnity spend is controlled.
• Organise, monitor and manage a caseload of claims and litigated matters 'end-to-end', ensuring the best outcome for our clients and the firm.
• Effectively communicate with stakeholders internally and externally to minimize time-related pressures associated with their deliverables and your needs.
• Confidently and accurately defend claims, challenging any third parties where appropriate.
• Accurately validate and assess claims and correspondence, ensuring deadlines are met and processes adhered to, maximizing reduction in time to respond and cost minimizing response times and costs incurred.
• Provide and receive 360 degree feedback, supporting a culture of continuous improvement and peer development.
• Identify and investigate matters for escalation to ensure appropriate specialist guidance from internal stakeholders is received.
• Prepare documents and responses to ensure litigated matters are following in accordance with the Civil Procedure Rules, discuss and make recommendations/negotiate on settlement and defence matters.
• Record of data and assist with analysis where required.
• Work with process and product owners to present or deliver training and coaching as required.

Skills and Experience Required

• Strong technical understanding of claims handling principles and best practices.
• Experience of working in a fast paced professional environment preferred.
• Ability to present information effectively.
• Ambitious and keen to learn new technologies, tools and systems.
• Demonstrable ability to engage and influence internal and external stakeholders across all levels.
• Responsible and resilient with a proactive attitude.
• Flexible approach to problem solving.
• Keen attention to detail, possessing and maintaining strong organisational skills to meet deadlines.
• Ability to work well within a team and to be adaptable to changing work environments and demands.
• Proven forward planning skills and ability to take ownership in a multi-task environment.

Diversity, Equity and Inclusion

To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know.