At a Glance
- Tasks: Manage night reception, greet guests, and handle check-ins and check-outs.
- Company: Join the vibrant Norton Park Hotel, part of The QHotels Collection.
- Benefits: Enjoy free health club membership, discounts, and professional development support.
- Other info: Dynamic hotel environment with opportunities for growth and inclusivity.
- Why this job: Perfect for night owls who love delivering exceptional customer service.
- Qualifications: Must have a passion for guest service and conflict resolution skills.
The predicted salary is between 20000 - 25000 £ per year.
Are you a night owl? Do you thrive on delivering outstanding customer service?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking AND……much, much more!
What will I do?
You’ll manage the reception during the night, greeting guests upon arrival and administering check-ins and check-outs. Ensure all guest enquiries and complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
- Ability to work with minimum supervision
- Passion for delivering exceptional guest service
- Courteous and pleasant attitude
- Conflict resolution experience
Norton Park Hotel, Spa & Manor House is a 4*, 165-bedroom property, located in Sutton Scotney, just outside Winchester. Our hotel has Scene restaurant and bar & lounge, a terrace, and we offer afternoon tea, private dining and meetings & event spaces as well as a separate Manor House. The leisure facilities include a pool, a gym, steam room, sauna, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly. We are thrilled to share that our hotel has been accredited with bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Night Receptionist employer: Norton Park - Reception and Nights
At Norton Park Hotel, Spa & Manor House, we pride ourselves on being an exceptional employer that values our team members and their growth. With a strong focus on employee development, we offer various training opportunities, free health club membership, and discounts across The QHotels Collection, all within a stunning 4-star environment just outside Winchester. Our commitment to diversity and inclusion, alongside our recognition as a Disability Confident employer, ensures a welcoming workplace where every individual can thrive.
Contact Details:
Norton Park - Reception and Nights Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the facilities, services, and local attractions. This way, when you chat with guests during your interview, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle guest complaints or enquiries. Role-playing these situations with a friend can help you feel more confident and prepared for the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They can give you insider tips about the hotel culture and what it takes to succeed as a Night Receptionist.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at The QHotels Collection.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Show Your Night Owl Side:Since you're applying for a Night Receptionist role, let us know why you thrive during the night! Share any relevant experiences that highlight your ability to manage tasks and provide excellent service when others are asleep.
Customer Service is Key:We love candidates who can demonstrate their passion for outstanding customer service. Use your application to share specific examples of how you've gone above and beyond for guests in previous roles.
Be Professional and Friendly:Your written application should reflect the courteous and pleasant attitude we value. Keep your tone friendly and professional, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Norton Park Hotel!
How to prepare for a job interview at Norton Park - Reception and Nights
✨Know the Hotel Inside Out
Before your interview, take some time to research Norton Park Hotel and its facilities. Familiarise yourself with the services offered, such as the spa and dining options. This will not only show your genuine interest but also help you answer questions about how you can enhance guest experiences.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service or resolved conflicts. Think of specific situations that highlight your ability to handle guest enquiries and complaints professionally, as this is crucial for a Night Receptionist role.
✨Demonstrate Your Independence
Since the role requires working with minimum supervision, be ready to discuss times when you successfully managed tasks on your own. Highlight your ability to stay organised and proactive during night shifts, ensuring everything runs smoothly even when the hotel is quieter.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture, training opportunities, or how they support staff development. This shows your enthusiasm for the role and helps you gauge if the hotel is the right fit for you.
