At a Glance
- Tasks: Be the friendly face that welcomes guests and ensures their stay is unforgettable.
- Company: Join a vibrant hotel team at Norton Park Hotel, Spa & Manor House.
- Benefits: Enjoy free health club membership, discounts, and professional development support.
- Other info: Dynamic environment with opportunities for growth and a commitment to diversity.
- Why this job: Perfect for those who love customer service and want to make a difference.
- Qualifications: Passion for customer service and experience in a customer-facing role.
The predicted salary is between 20000 - 25000 £ per year.
Do you thrive on delivering outstanding customer service? Are you a natural people person?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do? You will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, take payments and general administrative duties. Ensure all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
- Passion for customer service
- Have worked in a customer facing role
- Conflict resolution experience
- Ability to work under pressure and multi-task
- Strong time management and organisational skills
Norton Park Hotel, Spa & Manor House is a 4*, 165-bedroom property, located in Sutton Scotney, just outside Winchester. Our hotel has Scene restaurant and bar & lounge, a terrace, and we offer afternoon tea, private dining and meetings & event spaces as well as a separate Manor House. The leisure facilities include a pool, a gym, steam room, sauna, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly. We are thrilled to share that our hotel has been accredited with bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Receptionist in Winchester employer: Norton Park Hotel, Spa & Manor House
At Norton Park Hotel, Spa & Manor House, we pride ourselves on fostering a vibrant work culture that prioritises outstanding customer service and employee well-being. With benefits like free health club membership, professional development support, and a commitment to diversity and inclusion, we offer our team members a rewarding environment where they can thrive and grow. Located just outside Winchester, our stunning 4* property provides unique opportunities to engage with guests in a beautiful setting while enjoying various leisure facilities and discounts across The QHotels Collection.
Contact Details:
Norton Park Hotel, Spa & Manor House Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Winchester
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Norton Park Hotel and its services. This will help you show genuine interest and impress them with your knowledge about their offerings.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past experiences where you’ve gone above and beyond for a guest or resolved a conflict. Be ready to share these stories!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview – it shows you care about the role and the company.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. Head over to the QHotels Collection site and submit your application directly – it’s the best way to get noticed!
We think you need these skills to ace Receptionist in Winchester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the role of Receptionist. Highlight any relevant experience in customer-facing roles and mention specific skills like conflict resolution and time management that match what we’re looking for.
Be Professional Yet Friendly:Remember, you’ll be the first impression for our guests! Use a friendly tone in your application while maintaining professionalism. This will show us you understand the importance of guest satisfaction.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Norton Park Hotel, Spa & Manor House
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled difficult situations or complaints in the past. This will show that you can keep a cool head under pressure, which is crucial for a receptionist role.
✨Show Off Your People Skills
As the first point of contact for guests, your ability to connect with people is key. Practice friendly greetings and responses. Think about how you can make guests feel welcome and valued right from the start.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage multiple tasks at once. You might be juggling check-ins, payments, and guest inquiries all at the same time. Share specific strategies you use to stay organised and efficient.
✨Research the Hotel and Its Values
Familiarise yourself with Norton Park Hotel and The QHotels Collection. Understanding their commitment to diversity, inclusion, and sustainability will help you align your answers with their values during the interview.
