At a Glance
- Tasks: Manage night reception, greet guests, and ensure their satisfaction.
- Company: Join the vibrant Norton Park Hotel, part of The QHotels Collection.
- Benefits: Enjoy free health club membership, discounts, and professional development support.
- Other info: Dynamic hotel environment with opportunities for growth and inclusivity.
- Why this job: Perfect for night owls who love delivering exceptional customer service.
- Qualifications: Must have a passion for guest service and conflict resolution skills.
The predicted salary is between 20000 - 24000 £ per year.
Are you a night owl?
Do you thrive on delivering outstanding customer service?
The important stuff
- Free health club membership (T&Cs apply)
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program - Hospitality Action
- Refer a friend scheme
- FREE parking
• AND ... much, much more!
What will I do?
You’ll manage the reception during the night, greeting guests upon arrival, administering check ins and check outs and ensuring all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
- Ability to work with minimum supervision
- Passion for delivering exceptional guest service
- Courteous and pleasant attitude
- Conflict resolution experience
Curious to find out more?
Norton Park Hotel, Spa & Manor House is a 4*, 165-bedroom property, located in Sutton Scotney, just outside Winchester.
Our hotel has Scene restaurant and bar & lounge, a terrace, and we offer afternoon tea, private dining and meetings & event spaces as well as a separate Manor House.
The leisure facilities include a pool, a gym, steam room, sauna, and a relaxing Elemis spa.
The QHotels Collection are proud to be a
Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all.
We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that our hotel has been accredited with bronze from
Green Tourism !
The QHotels Collection proudly supports the UK Armed Forces and have signed the
Armed Forces Covenant achieving the Silver Award.
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Night Receptionist employer: Norton Park Hotel, Spa & Manor House
At Norton Park Hotel, Spa & Manor House, we pride ourselves on being an exceptional employer that values teamwork and personal growth. Our vibrant work culture fosters collaboration and creativity, while our commitment to employee development ensures you have access to training and qualifications that enhance your culinary skills. With benefits like a free health club membership, discounts across The QHotels Collection, and a supportive environment, you'll find meaningful and rewarding employment in a stunning location just outside Winchester.
Contact Details:
Norton Park Hotel, Spa & Manor House Recruitment Team
