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- Tasks: Join our team to deliver exceptional guest experiences in various Food & Beverage areas.
- Company: Norton Park Hotel is a 4-star property offering luxury and leisure in Sutton Scotney.
- Benefits: Enjoy free health club membership, discounts, training support, and more perks!
- Why this job: Flexible hours make it perfect for students; gain valuable experience in hospitality.
- Qualifications: Passion for customer service and good time management skills are essential.
- Other info: We celebrate diversity and support the UK Armed Forces; adjustments available during recruitment.
Do you have a passion for a great guest experience? Are you looking for a flexible job to work around school or commitments?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development opportunities
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND… much, much more!
What will I do? You will be stationed in a variety of Food & Beverage areas across the hotel, ensuring guest satisfaction and brand standards are met. You will keep up to date with pricing and promotions to provide advice to guests and maximise sales.
Is this the role for me?
- Passion for delivering exceptional guest service
- Strong customer service skills
- Good time management and organisational skills
- Ability to work under pressure
Norton Park Hotel, Spa & Manor House is a 4-star, 165-bedroom property located in Sutton Scotney, just outside Winchester. Our hotel features Scene restaurant and bar & lounge, a terrace, and offers afternoon tea, private dining, and meetings & event spaces, as well as a separate Manor House. The leisure facilities include a pool, a gym, steam room, sauna, and a relaxing Elemis spa.
The QHotels Collection is proud to be a Disability Confident employer and committed to diversity, inclusion, and equal opportunities for all. If you require any reasonable adjustments during the recruitment process, please let us know so we can accommodate your needs. The QHotels Collection also supports the UK Armed Forces and has signed the Armed Forces Covenant, achieving the Silver Award.
Restaurant Team Member employer: Norton Park Hotel, Spa & Manor House
Contact Detail:
Norton Park Hotel, Spa & Manor House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Member
✨Tip Number 1
Familiarise yourself with the QHotels Collection and their values. Understanding their commitment to guest experience and employee support will help you align your answers during any interviews or discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples from previous experiences where you went above and beyond for a guest or customer. This will demonstrate your passion for delivering exceptional service.
✨Tip Number 3
Be ready to discuss your time management and organisational skills. Think of specific situations where you successfully managed multiple tasks under pressure, as this is crucial in a fast-paced restaurant environment.
✨Tip Number 4
If you have any relevant training or qualifications, be sure to mention them. Highlighting your willingness to learn and grow within the role can set you apart from other candidates.
We think you need these skills to ace Restaurant Team Member
Some tips for your application 🫡
Highlight Your Passion: Make sure to express your passion for delivering exceptional guest service in your application. Use specific examples from previous experiences where you went above and beyond to ensure customer satisfaction.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role of a Restaurant Team Member. Emphasise your customer service skills, time management abilities, and any relevant experience in the hospitality industry.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also conveys your enthusiasm for the position. Mention why you are interested in working at The QHotels Collection and how you can contribute to their team.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Norton Park Hotel, Spa & Manor House
✨Show Your Passion for Guest Service
Make sure to express your enthusiasm for providing exceptional guest experiences. Share specific examples from your past where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Flexibility
Since the role offers flexible hours, be prepared to discuss your availability and how it aligns with the job's requirements. Highlight any previous experience balancing work with school or other commitments.
✨Know the Menu and Promotions
Familiarise yourself with the hotel's food and beverage offerings, as well as any current promotions. This will show your initiative and readiness to provide informed recommendations to guests.
✨Emphasise Teamwork and Time Management
Discuss your ability to work under pressure and manage time effectively, especially in a busy restaurant environment. Provide examples of how you've successfully collaborated with team members in the past.
