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- Tasks: Drive system adoption, deliver training, and provide Level 1 support to dealership partners.
- Company: Join an iconic British motorcycle brand with over 120 years of history.
- Benefits: Competitive salary, 33 days holiday, private medical insurance, and a generous pension scheme.
- Why this job: Be part of a passionate team shaping the future of a legendary brand.
- Qualifications: Bachelor's degree in relevant fields and strong communication skills required.
- Other info: Enjoy a dynamic work environment with excellent career growth opportunities.
The predicted salary is between 30000 - 40000 ÂŁ per year.
We're not just another bike brand - we're an iconic, British motorcycle brand with over 120 years of history behind us. Our new state-of-the-art facilities in Solihull, West Midlands are home to a tight-knit, but ever-expanding team that's passionate about delivering exquisite riding experiences to our customers. Under new ownership and proud to be part of the TVS Motor family, we're entering a new era of global success. And we want you to be a part of it!
At Norton, we value respect, trust, and responsibility. We trust our employees to execute their roles exceptionally and professionally, and we value personal development, teaching, and learning. When you join our team, you'll have the opportunity to grow and learn alongside some of the most talented and dedicated people in the business. So if you're passionate about motorcycles and looking to join a team that's shaping the future of this legendary brand, we'd love to hear from you!
The role:
Norton Motorcycles are recruiting for a Support Specialist - Channel Partner Systems on a permanent, full-time basis. The Support Specialist â Channel Partner Systems will be responsible for driving system adoption, delivering training, and providing Level 1 (L1) support to dealership partners. This role acts as a key bridge between dealership users and internal digital teams, ensuring seamless system usage, issue resolution, and continuous improvement of digital platforms across regions.
Key Responsibilities:
- Deliver regular training sessions (in-person and virtual) to dealership teams on system usage
- Develop training materials including user guides, SOPs, videos, and quick-reference resources
- Monitor and evaluate training effectiveness to drive platform adoption
- Support the rollout of new features and enhancements through structured communication plans
- Identify adoption gaps and implement targeted interventions in collaboration with regional teams
- Serve as the first point of contact for dealer queries and technical issues
- Log, triage, and resolve support tickets within defined SLAs; elevate to L2/L3 teams when necessary
- Maintain detailed documentation of issues, resolutions, and user behaviour patterns
- Generate and share periodic reports on issue trends with Digital and Product teams
- Validate fixes and system enhancements with internal stakeholders prior to deployment
- Work closely with Digital Product, Development, QA, and Business teams
- Act as a liaison between dealership users and internal digital teams
- Gather and communicate regional requirements, ensuring user needs are represented in system improvements
- Support national and regional rollout initiatives and change management programs
- Analyse recurring issues, system usage trends, and identify opportunities for improvement
- Create and maintain SOPs, process documentation, and knowledge base content
- Recommend and implement process improvements to enhance user experience and reduce repeat issues
Skills & Qualifications:
- Bachelor's degree in Business Administration, IT/Computer Science, Engineering (Mechanical/Automobile), or Commerce with IT exposure
- Preferred: Certifications in Learning & Development, Instructional Design, or CRM/ERP/DMS systems
- Strong communication and presentation skills, especially for training delivery
- Analytical thinking with strong problem-solving abilities
- Customerâcentric mindset with a structured, processâdriven approach
- Familiarity with digital platforms, dealership systems, and CRM/DMS workflows
- Experience with ticketing systems and L1 support processes
- 3â6 years of experience in training, L1 support, digital operations, or dealership systems
- Prior experience in automotive retail or premium dealership networks is preferred
Rewards of working for Norton:
- Competitive salary package that recognises your skills and experience
- 33 days of holiday (inc. Bank Hols) to relax and recharge
- Generous pension scheme that sets you up for the future, with access to personalised advice
- Private Medical Insurance and a Cash Back Programme to keep you feeling your best
- Life insurance (4x salary) because we've got your back no matter what
- FREE fruit, got to have your fiveâaâday!
- WeCare Employee Assistance Programme, which includes access to online GP services, dietary advice, mental health support, bereavement counselling, and a fitness programme
- Experience the thrill of an entrepreneurial environment within a larger, wellâfunded company with ambitious longâterm goals
- Elevate your career with our Ideas for Excellence scheme, where every brilliant idea is not just valued, but also rewarded!
- A diverse and international team that brings together different perspectives, backgrounds, and experiences
- Join the fun with our twiceâyearly employee events, payday socials, and loads of exciting activities in between
- Want to go green? You can enjoy free electric bicycle hire
- Plus, no need to stress about finding a parking spot - we've got onâsite free parking covered and FREE electric charge points
- We know how important it is to take care of our team, and we're committed to continually improving our reward offering in line with the business growth plan.
Join us and see for yourself!
PLEASE NOTE, WE DO NOT ACCEPT AGENCY APPLICATIONS
Support Specialist - Channel Partner Systems employer: Norton Motorcycles
Contact Detail:
Norton Motorcycles Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Support Specialist - Channel Partner Systems
â¨Tip Number 1
Get to know the company inside out! Research Norton Motorcycles, their history, and their values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
â¨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
â¨Tip Number 3
Prepare for the interview by practising common questions related to support roles and digital platforms. Think about how your experience aligns with the responsibilities of the Support Specialist role and be ready to share specific examples.
â¨Tip Number 4
Donât forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Support Specialist - Channel Partner Systems
Some tips for your application đŤĄ
Show Your Passion: When you're writing your application, let your love for motorcycles shine through! We want to see that you're not just looking for a job, but that you're genuinely excited about being part of the Norton family.
Tailor Your CV: Make sure your CV is tailored to the Support Specialist role. Highlight your experience with training, L1 support, and any relevant digital platforms. We want to see how your skills align with what weâre looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible and avoid jargon. We appreciate straightforward communication, especially since you'll be training others!
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows youâre serious about joining our team!
How to prepare for a job interview at Norton Motorcycles
â¨Know Your Stuff
Before the interview, make sure you understand the role of a Support Specialist in Channel Partner Systems. Familiarise yourself with dealership systems, CRM/DMS workflows, and the specific digital platforms mentioned in the job description. This will help you speak confidently about how your skills align with their needs.
â¨Showcase Your Training Skills
Since delivering training is a key part of the role, prepare to discuss your experience in training delivery. Bring examples of training materials you've created or sessions you've led. Highlight your communication skills and how you adapt your approach to different audiences.
â¨Problem-Solving Mindset
Be ready to demonstrate your analytical thinking and problem-solving abilities. Think of specific instances where you've resolved technical issues or improved processes. This will show that you can handle the Level 1 support aspect of the job effectively.
â¨Cultural Fit Matters
Norton values respect, trust, and responsibility, so be prepared to discuss how you embody these values. Share examples from your past experiences that reflect your customer-centric mindset and your commitment to personal development and teamwork.