We're not just another bike brand - we're an iconic, British motorcycle brand with over 120 years of history behind us. Our new state-of-the-art facilities in Solihull, West Midlands are home to a tight-knit, but ever-expanding team that's passionate about delivering exquisite riding experiences to our customers.
Under new ownership and proud to be part of the TVS Motor family, we're entering a new era of global success. And we want you to be a part of it!
At Norton, we value respect, trust, and responsibility. We trust our employees to execute their roles exceptionally and professionally, and we value personal development, teaching, and learning. When you join our team, you'll have the opportunity to grow and learn alongside some of the most talented and dedicated people in the business.
So if you're passionate about motorcycles and looking to join a team that's shaping the future of this legendary brand, we'd love to hear from you!
The role
As Supplier Quality Engineer, you will be acting as a key interface between Norton's suppliers and manufacturing operation, ensuring supplier quality issues are managed effectively, supplier performance is monitored, and corrective actions are progressed to minimise disruption to production.
The successful candidate will provide hands-on supplier quality support, working closely with Production Quality Engineers, suppliers and internal stakeholders to resolve quality issues and drive continuous improvement.
Duties/Responsibilities
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Manage day-to-day supplier quality issues and non-conformances.
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Support containment activities relating to supplier quality issues.
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Coordinate supplier corrective actions, including 8D investigations.
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Track supplier corrective actions through to effective closure.
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Monitor supplier quality performance and key quality KPIs.
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Support supplier development and improvement activities.
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Maintain effective communication with suppliers to ensure timely resolution of quality issues.
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Work closely with Production Quality Engineers (PQEs) to resolve supplier-related quality issues.
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Escalate significant or recurring supplier quality concerns where appropriate.
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Support concession and deviation reviews.
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Assist with the resolution of production issues involving purchased components and materials.
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Provide timely quality support to manufacturing to minimise disruption to production.
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Monitor supplier PPM, defect trends and overall supplier quality performance.
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Produce supplier quality reports and performance updates.
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Support supplier performance reviews.
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Identify and follow up overdue supplier corrective actions.
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Highlight recurring or significant supplier performance issues to relevant stakeholders.
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Support APQP activities where required.
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Assist with PPAP documentation and submission reviews.
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Support the implementation of engineering changes affecting suppliers
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Work with suppliers to ensure quality requirements are understood and effectively implemented
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Maintain accurate and up-to-date supplier quality records
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Ensure supplier quality documentation is appropriately controlled
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Support internal and external audit preparation
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Assist with quality KPI reporting and performance monitoring
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Ensure relevant quality processes and documentation are followed
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Identify recurring supplier quality issues and trends
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Support root cause investigations and problem-solving activities
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Recommend improvements to supplier quality processes and controls
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Support the implementation of corrective and preventive actions
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Contribute to initiatives aimed at improving supplier quality, reducing
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