At a Glance
- Tasks: Investigate and resolve engine quality concerns, ensuring top-notch customer experiences.
- Company: Join an iconic British motorcycle brand with over 120 years of history.
- Benefits: Competitive salary, 33 days holiday, private medical insurance, and a generous pension scheme.
- Other info: Enjoy a vibrant work culture with exciting employee events and career growth opportunities.
- Why this job: Be part of a passionate team shaping the future of legendary motorcycles.
- Qualifications: Degree or equivalent experience in Mechanical, Automotive, or Powertrain Engineering.
The predicted salary is between 40500 - 49500 £ per year.
We’re not just another bike brand - we're an iconic, British motorcycle brand with over 120 years of history behind us. Our new state-of-the-art facilities in Solihull, West Midlands are home to a tight-knit, but ever-expanding team that's passionate about delivering exquisite riding experiences to our customers. Under new ownership and proud to be part of the TVS Motor family, we're entering a new era of global success. And we want you to be a part of it!
At Norton, we value respect, trust, and responsibility. We trust our employees to execute their roles exceptionally and professionally, and we value personal development, teaching, and learning. When you join our team, you'll have the opportunity to grow and learn alongside some of the most talented and dedicated people in the business.
The Customer Quality Engineer – Engines is responsible for the investigation, resolution and prevention of customer-facing engine and powertrain quality concerns. Acting as the technical link between customers, dealers, Aftersales, Powertrain Engineering, Manufacturing and Supplier Quality, the role will lead the containment and root cause investigation of engine-related field issues. This includes mechanical, lubrication, cooling, combustion, starting, performance, durability and engine-management concerns.
The successful candidate will use field data, warranty information, diagnostic evidence, vehicle testing and physical component analysis to identify emerging issues and drive robust corrective and preventive actions.
Key Responsibilities
- Act as the Customer Quality technical specialist for engine and powertrain-related field concerns.
- Investigate engine issues reported by customers, dealers, regional teams and field service personnel.
- Lead the containment, root cause analysis and permanent resolution of engine-related customer concerns.
- Conduct or coordinate vehicle inspections, engine testing, component strip-downs and failure analysis.
- Analyse concerns relating to engine mechanical systems, lubrication and oil-pressure systems, cooling systems and overheating, starting and hot-start performance, combustion, fuelling and ignition, engine noise, vibration and harshness, oil, coolant and fuel leaks, engine performance and durability, engine-management and associated control systems.
- Review diagnostic data, test results, warranty claims, returned parts and customer descriptions to identify failure patterns.
- Work with Powertrain Engineering, Manufacturing Engineering, Supplier Quality and Production to establish root cause and corrective action.
- Lead structured problem-solving activity using 8D, fault-tree analysis, 5 Why and other appropriate quality tools.
- Define immediate containment and interim repair strategies for dealers and customers.
- Support the development and validation of permanent production and service fixes.
- Monitor the effectiveness of corrective actions through warranty, field and vehicle-quality data.
- Support returned-part analysis and ensure that representative failed components are retained and investigated.
- Provide technical guidance, diagnostic support and training to dealers and service teams.
- Support new product launches by identifying engine-related customer risks and ensuring appropriate launch controls are in place.
- Produce clear technical reports and communicate engine-related quality risks to senior management.
- Support safety, compliance or escalation investigations where an engine-related concern may create a customer or regulatory risk.
Skills & Experience
- Degree, apprenticeship or equivalent experience in Mechanical, Automotive, Powertrain or Manufacturing Engineering.
- Strong practical and theoretical understanding of internal-combustion engines and associated motorcycle or automotive systems.
- Experience in an engine-development, powertrain-quality, field-quality, warranty, diagnostic or failure-analysis role.
- Strong knowledge of engine lubrication, cooling, combustion, fuelling, ignition and mechanical systems.
- Experience of engine strip-down, component inspection and physical failure analysis.
- Ability to interpret diagnostic data, test results, engineering drawings and technical specifications.
- Strong knowledge of structured problem-solving and quality tools, including 8D, FMEA, APQP and PPAP.
- Strong analytical skills and the ability to differentiate root cause from secondary damage.
- Confident communicator, capable of explaining complex technical issues to both technical and non-technical stakeholders.
- Customer-focused, with a strong sense of urgency and ownership.
- Motorcycle or automotive industry experience is strongly preferred.
- Willingness to travel to dealers, suppliers or customer locations when required.
Rewards of working for Norton:
- Competitive salary package that recognises your skills and experience.
- 33 days of holiday (inc. Bank Hols) to relax and recharge.
- Generous pension scheme that sets you up for the future, with access to personalised advice.
- Private Medical Insurance and a Cash Back Programme to keep you feeling your best.
- Life insurance (4x salary) because we've got your back no matter what.
- FREE fruit, got to have your five-a-day!
- WeCare Employee Assistance Programme, which includes access to online GP services, dietary advice, mental health support, bereavement counselling, and a fitness programme.
- Experience the thrill of an entrepreneurial environment within a larger, well-funded company with ambitious long-term goals.
- Elevate your career with our Ideas for Excellence scheme, where every brilliant idea is not just valued, but also rewarded!
- A diverse and international team that brings together different perspectives, backgrounds, and experiences.
- Join the fun with our twice-yearly employee events, payday socials, and loads of exciting activities in between!
- Want to go green? You can enjoy free electric bicycle hire.
- Plus, no need to stress about finding a parking spot - we've got on-site free parking covered and FREE electric charge points.
- We know how important it is to take care of our team, and we're committed to continually improving our reward offering in line with the business growth plan.
Join us and see for yourself!
PLEASE NOTE, WE DO NOT ACCEPT AGENCY APPLICATIONS.
Customer Quality Engineer - Engines in Solihull employer: Norton Motorcycles
At Norton Motorcycles, we pride ourselves on being an iconic British motorcycle brand with a rich history and a bright future. Located in Solihull, our state-of-the-art facilities foster a collaborative and innovative work culture where respect, trust, and personal development are at the forefront. As a Product Cost Engineer, you'll not only enjoy competitive benefits like generous holidays and private medical insurance but also have the opportunity to grow your career in an entrepreneurial environment that values your ideas and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Quality Engineer - Engines in Solihull
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Customer Quality Engineer - Engines role you’re after at Norton Motorcycles.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Norton Motorcycles a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Norton Motorcycles.
✨Apply Through Company Websites
When you spot a role like Customer Quality Engineer - Engines at Norton Motorcycles, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Customer Quality Engineer - Engines in Solihull
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Customer Quality Engineer - Engines, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Norton Motorcycles a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Norton Motorcycles specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Norton Motorcycles
✨Brush Up on Core Engineering Principles
Before heading into the interview with Norton Motorcycles, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Norton Motorcycles want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
