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- Tasks: Manage customer quality issues and drive improvements for an iconic motorcycle brand.
- Company: Join Norton, a legendary British motorcycle brand with over 120 years of history.
- Benefits: Competitive salary, 33 days holiday, private medical insurance, and a generous pension scheme.
- Why this job: Be part of a passionate team shaping the future of motorcycling.
- Qualifications: Degree in engineering or equivalent experience; strong problem-solving skills required.
- Other info: Enjoy a vibrant work culture with exciting employee events and career growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We’re not just another bike brand - we are an iconic, British motorcycle brand with over 120 years of history behind us. Our new state‑of‑the‑art facilities in Solihull, West Midlands are home to a tight‑knit, but ever‑expanding team that is passionate about delivering exquisite riding experiences to our customers. Under new ownership and proud to be part of the TVS Motor family, we are entering a new era of global success. At Norton, we value respect, trust, and responsibility. We trust our employees to execute their roles exceptionally and professionally, and we value personal development, teaching, and learning. When you join our team, you will have the opportunity to grow and learn alongside some of the most talented and dedicated people in the business.
The Customer Quality Engineer (CQE) is responsible for ensuring that customer-facing quality issues are effectively managed and resolved. Acting as the bridge between the customer, production, and engineering teams, you will drive continuous improvement to enhance product reliability, customer satisfaction, and Norton’s brand reputation.
Key Responsibilities
- Act as the primary point of contact for customer quality issues, complaints, and feedback
- Investigate and analyse quality concerns reported by customers, dealers, or field service teams
- Lead root cause analysis (RCA) and implement corrective and preventive actions (CAPA) to resolve customer issues
- Collaborate with engineering, manufacturing, supplier quality, and after‑sales teams to prevent recurrence of quality problems
- Track and report customer quality metrics and trends to management
- Support warranty analysis, including claims review, defect classification, and reporting
- Provide technical guidance and training to dealer networks and service teams as required
- Ensure compliance with regulatory requirements and internal quality standards
- Participate in product launches to proactively address potential quality risks from a customer perspective
Skills & Experience
- Degree in Mechanical, Automotive, Manufacturing Engineering, or related discipline, or equivalent experience
- Proven experience in a customer quality, field quality, or warranty engineering role, ideally within the automotive or motorcycle industry
- Strong knowledge of quality tools and methodologies (8D, FMEA, APQP, PPAP, SPC)
- Excellent problem‑solving and root cause analysis skills
- Strong communication and interpersonal skills; able to influence cross‑functional teams
- Customer‑focused mindset with a proactive approach to issue resolution
- Ability to work under pressure and manage multiple priorities effectively
Rewards of working for Norton:
- Competitive salary package that recognises your skills and experience
- 33 days of holiday (including Bank Holidays) to relax and recharge
- Generous pension scheme that sets you up for the future, with access to personalised advice
- Private Medical Insurance and a Cash Back Programme to keep you feeling your best
- Life insurance (4x salary) because we have got your back no matter what
- FREE fruit, got to have your five‑a‑day!
- WeCare Employee Assistance Programme, which includes access to online GP services, dietary advice, mental health support, bereavement counselling, and a fitness programme
- Experience the thrill of an entrepreneurial environment within a larger, well‑funded company with ambitious long‑term goals
- Elevate your career with our Ideas for Excellence scheme, where every brilliant idea is not just valued, but also rewarded!
- A diverse and international team that brings together different perspectives, backgrounds, and experiences
- Join the fun with our twice‑yearly employee events, payday socials, and loads of exciting activities in between!
- Want to go green? You can enjoy free electric bicycle hire
- Plus, no need to stress about finding a parking spot – we have on‑site free parking covered and FREE electric charge points
We know how important it is to take care of our team, and we are committed to continually improving our reward offering in line with the business growth plan. Join us and see for yourself!
Customer Quality Engineer employer: Norton Motorcycles
Contact Detail:
Norton Motorcycles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Quality Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Norton or in the motorcycle industry on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Norton’s history, values, and recent developments. Show them you’re not just passionate about motorcycles but also about their brand.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you’ve tackled quality issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Norton family.
We think you need these skills to ace Customer Quality Engineer
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for motorcycles shine through! We want to see that you're not just looking for a job, but that you're genuinely excited about being part of our iconic brand.
Tailor Your CV: Make sure your CV is tailored to the Customer Quality Engineer role. Highlight your relevant experience and skills, especially those related to quality tools and methodologies. We want to see how you can contribute to our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Norton Motorcycles
✨Know Your Quality Tools
Brush up on your knowledge of quality tools and methodologies like 8D, FMEA, and CAPA. Be ready to discuss how you've applied these in past roles, especially in customer-facing situations. This will show that you understand the technical side of the Customer Quality Engineer role.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled quality issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Highlight your analytical skills and how you’ve driven continuous improvement in previous positions.
✨Communicate Effectively
Since this role involves liaising with various teams, practice articulating your thoughts clearly and confidently. Think about how you can influence cross-functional teams and be prepared to demonstrate your strong interpersonal skills during the interview.
✨Demonstrate Your Passion for Motorcycles
Norton is all about passion for motorcycles, so make sure to convey your enthusiasm for the brand and the industry. Share any personal experiences or projects related to motorcycles that showcase your commitment and understanding of the market.