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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot technical issues for a legendary motorcycle brand.
- Company: Join Norton Motorcycles, an iconic British brand with over 120 years of history.
- Benefits: Enjoy 33 days holiday, private medical insurance, and a generous pension scheme.
- Other info: Work in a vibrant environment with opportunities for personal growth and exciting employee events.
- Why this job: Be part of a dynamic team shaping the future of motorcycling while developing your skills.
- Qualifications: Experience in IT support and strong knowledge of Microsoft Office 365 required.
The predicted salary is between 30000 - 40000 £ per year.
Join to apply for the Help Desk Support Engineer role at Norton Motorcycles Ltd. We’re an iconic, British motorcycle brand with over 120 years of history. Our new state-of-the-art facilities in Solihull, West Midlands are home to a growing team focused on delivering exceptional riding experiences. Under new ownership as part of the TVS Motor family, we are entering a new era of global success.
At Norton, we value respect, trust, and responsibility. We support personal development and learning, and provide opportunities to grow and learn alongside talented colleagues. If you’re passionate about motorcycles and want to join a team shaping the future of this legendary brand, we’d love to hear from you.
The Role
As a Help Desk Support Engineer, you will combine technical expertise with a strong focus on customer service to maintain and support our IT infrastructure. You’ll work across a variety of systems and devices, handling everything from troubleshooting software issues to setting up new user accounts and managing mobile devices.
Duties / Responsibilities
- Serve as the first point of contact for IT support requests, providing responsive and professional assistance
- Diagnose and resolve technical issues related to Microsoft platforms, including Office 365 applications and services
- Install, configure, and maintain desktops and laptops, ensuring they meet company standards
- Manage IT onboarding for new employees, including account creation, hardware setup, software installation, and IT orientation
- Configure and support mobile devices using Mobile Device Management (MDM) solutions for secure and efficient operation
- Administer and manage Microsoft Intune for device management, application deployment, and policy enforcement
- Support video conferencing systems, including setup, troubleshooting, and user assistance for virtual meetings
- Monitor and resolve IT support tickets promptly, maintaining clear communication throughout the process
- Document IT processes, solutions, and FAQs to build and maintain an internal knowledge base
- Collaborate with IT colleagues to escalate and resolve more complex issues
Skills & Experience
- Proven experience in an IT support or help desk role
- Strong knowledge of Microsoft Office 365 and Windows operating systems
- Experience with Microsoft Intune and MDM solutions
- Familiarity with video conferencing platforms (e.g., Microsoft Teams, Zoom)
- Excellent problem-solving skills and a customer-first mindset
- Strong organisational skills and attention to detail
Rewards of working for Norton
We like to take care of our Nortoneers and offer a range of rewards. Here’s what you’ll get when you join the team:
- Competitive salary package that recognises your skills and experience
- Amazing holiday entitlement of 33 days (including Bank Holidays)
- Generous pension scheme with access to personalised advice
- Private Medical Insurance and a Cash Back Programme
- Life insurance (4x salary)
- Free fruit and wellbeing support
- Employee Assistance Programme with online GP services, dietary advice, mental health support, bereavement counselling, and a fitness programme
- Entrepreneurial environment within a larger, well-funded company
- Ideas for Excellence scheme, rewarding brilliant ideas
- A diverse, international team
- Twice-yearly employee events, socials, and active office life
- Free electric bicycle hire and on-site free parking with charging points
We are committed to continually improving our reward offering in line with the business growth plan.
PLEASE NOTE, WE DO NOT ACCEPT AGENCY APPLICATIONS
Seniority level: Not Applicable
Employment type: Full-time
Job function: Information Technology
Industries: Automotive
Solihull, England, United Kingdom
Help Desk Support Engineer in Solihull employer: Norton Motorcycles Ltd
Contact Detail:
Norton Motorcycles Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Support Engineer in Solihull
✨Tip Number 1
Network like a pro! Reach out to current employees at Norton Motorcycles Ltd on LinkedIn. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills, especially around Microsoft platforms. We want to see your problem-solving skills in action, so practice common troubleshooting scenarios.
✨Tip Number 3
Show your passion for motorcycles! Whether it’s sharing your favourite models or discussing riding experiences, let your enthusiasm shine through during interviews. It’s all about connecting with the brand!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Help Desk Support Engineer in Solihull
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for motorcycles shine through! We want to see that you're not just looking for a job, but that you're genuinely excited about being part of the Norton family.
Tailor Your CV: Make sure your CV is tailored to the Help Desk Support Engineer role. Highlight your experience with Microsoft platforms and any customer service skills you've got. We want to see how you can bring value to our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially in IT support!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Norton Motorcycles Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Office 365, Windows operating systems, and any MDM solutions like Microsoft Intune. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your technical expertise.
✨Customer Service is Key
Since the role focuses heavily on customer service, think of examples where you've gone above and beyond to help a user. Prepare to share how you handle difficult situations or frustrated users, as this will demonstrate your customer-first mindset.
✨Familiarise Yourself with Video Conferencing Tools
Given the importance of video conferencing in the role, make sure you're comfortable with platforms like Microsoft Teams and Zoom. You might be asked about your experience with these tools, so having a few anecdotes ready can set you apart.
✨Show Your Organisational Skills
The job requires strong organisational skills, so be prepared to discuss how you manage your time and prioritise tasks. Think of specific examples where your attention to detail made a difference in resolving IT issues or managing support tickets.