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For Companies At a Glance
- Tasks: Provide IT support, troubleshoot issues, and manage user accounts in a dynamic environment.
- Company: Join Norton Motorcycles, an iconic British brand with over 120 years of history.
- Benefits: Enjoy 33 days holiday, private medical insurance, and free electric bike hire.
- Other info: Work in a state-of-the-art facility with opportunities for personal development and growth.
- Why this job: Be part of a passionate team shaping the future of motorcycles in a supportive culture.
- Qualifications: Experience in IT support, knowledge of Microsoft platforms, and excellent problem-solving skills required.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Join to apply for the Help Desk Support Engineer role at Norton Motorcycles Ltd.
We’re an iconic, British motorcycle brand with over 120 years of history. Our new state-of-the-art facilities in Solihull, West Midlands are home to a growing team focused on delivering exceptional riding experiences. Under new ownership as part of the TVS Motor family, we are entering a new era of global success.
At Norton, we value respect, trust, and responsibility. We support personal development and learning, and provide opportunities to grow and learn alongside talented colleagues.
If you’re passionate about motorcycles and want to join a team shaping the future of this legendary brand, we’d love to hear from you.
The Role
As a Help Desk Support Engineer, you will combine technical expertise with a strong focus on customer service to maintain and support our IT infrastructure. You’ll work across a variety of systems and devices, handling everything from troubleshooting software issues to setting up new user accounts and managing mobile devices.
Duties / Responsibilities
- Serve as the first point of contact for IT support requests, providing responsive and professional assistance
- Diagnose and resolve technical issues related to Microsoft platforms, including Office 365 applications and services
- Install, configure, and maintain desktops and laptops, ensuring they meet company standards
- Manage IT onboarding for new employees, including account creation, hardware setup, software installation, and IT orientation
- Configure and support mobile devices using Mobile Device Management (MDM) solutions for secure and efficient operation
- Administer and manage Microsoft Intune for device management, application deployment, and policy enforcement
- Support video conferencing systems, including setup, troubleshooting, and user assistance for virtual meetings
- Monitor and resolve IT support tickets promptly, maintaining clear communication throughout the process
- Document IT processes, solutions, and FAQs to build and maintain an internal knowledge base
- Collaborate with IT colleagues to escalate and resolve more complex issues
Skills & Experience
- Proven experience in an IT support or help desk role
- Strong knowledge of Microsoft Office 365 and Windows operating systems
- Experience with Microsoft Intune and MDM solutions
- Familiarity with video conferencing platforms (e.g., Microsoft Teams, Zoom)
- Excellent problem-solving skills and a customer-first mindset
- Strong organisational skills and attention to detail
Rewards of working for Norton
We like to take care of our Nortoneers and offer a range of rewards. Here’s what you’ll get when you join the team:
- Competitive salary package that recognises your skills and experience
- Amazing holiday entitlement of 33 days (including Bank Holidays)
- Generous pension scheme with access to personalised advice
- Private Medical Insurance and a Cash Back Programme
- Life insurance (4x salary)
- Free fruit and wellbeing support
- Employee Assistance Programme with online GP services, dietary advice, mental health support, bereavement counselling, and a fitness programme
- Entrepreneurial environment within a larger, well-funded company
- Ideas for Excellence scheme, rewarding brilliant ideas
- A diverse, international team
- Twice-yearly employee events, socials, and active office life
- Free electric bicycle hire and on-site free parking with charging points
We are committed to continually improving our reward offering in line with the business growth plan.
PLEASE NOTE, WE DO NOT ACCEPT AGENCY APPLICATIONS
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Information Technology
Industries
- Automotive
Solihull, England, United Kingdom
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Help Desk Support Engineer employer: Norton Motorcycles Ltd
Contact Detail:
Norton Motorcycles Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Support Engineer
✨Tip Number 1
Familiarise yourself with Norton Motorcycles' history and values. Understanding their commitment to quality and customer service will help you align your responses during interviews, showcasing your passion for the brand.
✨Tip Number 2
Brush up on your technical skills, especially with Microsoft Office 365 and Intune. Being able to demonstrate your proficiency in these areas during discussions can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved IT issues. Having specific examples ready will illustrate your problem-solving skills and customer-first mindset, which are crucial for this role.
✨Tip Number 4
Network with current or former employees of Norton Motorcycles on platforms like LinkedIn. Gaining insights about the company culture and expectations can give you an edge in your application and interview process.
We think you need these skills to ace Help Desk Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and customer service. Emphasise your familiarity with Microsoft Office 365, Windows operating systems, and any experience with Microsoft Intune or MDM solutions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for motorcycles and your understanding of Norton Motorcycles Ltd's values. Mention specific skills that align with the Help Desk Support Engineer role, such as problem-solving abilities and attention to detail.
Showcase Technical Skills: In your application, clearly outline your technical skills related to troubleshooting software issues, managing user accounts, and supporting video conferencing systems. Use examples from previous roles to demonstrate your expertise.
Highlight Customer Service Experience: Since the role requires a strong focus on customer service, include examples of how you've successfully assisted users in the past. This could be through resolving IT issues or providing training and support to new employees.
How to prepare for a job interview at Norton Motorcycles Ltd
✨Show Your Passion for Motorcycles
Norton Motorcycles is looking for someone who shares their passion for bikes. Make sure to express your enthusiasm for motorcycles during the interview, and if possible, share any personal experiences or stories that highlight your interest in the brand.
✨Demonstrate Technical Expertise
As a Help Desk Support Engineer, you'll need to showcase your technical skills. Be prepared to discuss your experience with Microsoft Office 365, Windows operating systems, and any familiarity with Microsoft Intune and MDM solutions. Consider bringing examples of past troubleshooting scenarios you've successfully resolved.
✨Emphasise Customer Service Skills
Since this role involves direct interaction with users, it's crucial to highlight your customer service abilities. Share examples of how you've provided excellent support in previous roles, focusing on your problem-solving skills and your ability to communicate effectively with non-technical users.
✨Prepare Questions About the Company Culture
Norton values respect, trust, and responsibility, so it’s a good idea to prepare questions that reflect your interest in their company culture. Ask about opportunities for personal development and how the team collaborates to solve complex issues, showing that you’re keen to be part of their tight-knit community.