Practice Manager

Norton Medical Centre is seeking a dedicated and resilient Practice Manager to lead the practice through a period of significant change. This is a hands-on role requiring hard work, determination, and strong leadership to deliver challenging but essential improvements. The successful candidate will drive greater efficiency across all areas of the business, support and develop the team, and ensure the practice meets/maintains and improves the Care Quality Commission (CQC) compliance. This is an opportunity for someone motivated to make a real impact, embedding sustainable processes and fostering a culture of accountability, quality, and continuous improvement.

Main duties of the job

• Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities.
• Managing and processing partners drawings, PAYE and pensions for practice staff.
• Briefing Partners on financial matters including forecasting.
• Direct line management of the following staff: All Administration Staff, Reception Manager, Senior Administrator, I.T staff.
• Creating and maintaining an effective overview of and ensuring compliance with HR legislation.
• Key liaison with Primary Care Network, the PCN Manager and any ARRS staff who provide a supporting service at the organisation.
• Managing the financial elements of the organisation, including budgets, petty cash, etc., seeking to maximise income and reduce expenditure in conjunction with the partners.
• Maintaining, updating and embedding an efficient business resilience plan (BRP).

About us

Norton Medical Centre is a large, well-established GP practice serving approximately 16,500 patients. As the largest practice within our PCN, we play a central role in delivering accessible, high-quality primary care services to our local population. Our multidisciplinary team consists of around 50 staff, including 4 GP partners, supported by salaried GPs, nursing staff, healthcare assistants, administrative teams, and additional roles aligned with PCN development. This diverse workforce enables us to provide a broad range of services and respond to the complex and evolving needs of our community. We are a forward-looking and continuously improving practice, currently working hard to enhance our performance and patient experience as part of our ongoing journey to improve our CQC rating. This includes strengthening governance, improving access, enhancing patient engagement, and embedding a culture of safety, learning, and quality improvement across all areas of the practice. Through strong leadership, teamwork, and a clear focus on quality, Norton Medical Centre is dedicated to providing reliable, responsive care while continuing to evolve and improve for the benefit of our patients.

Job responsibilities

• Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities.
• Functional management of all clinical and administrative staff.
• Direct line management of the following staff: All Administration Staff, Reception Manager, Senior Administrator, I.T staff.
• Managing the recruitment and retention of staff; developing, implementing and embedding an effective succession plan.
• Key liaison with Primary Care Network, the PCN Manager and any ARRS staff who provide a supporting service at the organisation.
• Ensuring that all staff undertake a robust induction process, including staff employed via the PCN.
• Establishing, reviewing and regularly updating job descriptions and person specifications.
• Developing, implementing and embedding an effective staff appraisal process.
• Implementing effective systems for the resolution of disciplinary and grievance issues.
• Creating and maintaining an effective overview of and ensuring compliance with HR legislation.
• Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
• Managing the financial elements of the organisation, including budgets, petty cash, etc., seeking to maximise income and reduce expenditure in conjunction with the partners.
• Maintaining an effective liaison with the accountant, overseeing organisation accounts, ensuring year-end figures are presented.
• Briefing Partners on financial matters including forecasting.
• Managing and processing partners drawings, PAYE and pensions for practice staff.
• Ensuring the organisation has appropriate insurance cover.
• Developing, implementing and embedding an efficient business resilience plan (BRP).
• Managing contracts for services, i.e., cleaning, gardening, window cleaning etc.
• Managing the procurement of organisation equipment, supplies and services.
• Coordinating the reviewing and updating of all organisation policies and procedures.
• Leading change and continuous improvement initiatives; coordinating all projects within the organisation.
• Coordinating and leading the compilation of organisation reports and the practice development plan (PDP).
• Ensuring the team reaches QOF targets (supported by the nursing and administrative leads).
• Adopting a strategic approach to the management of all patient services matters.
• Developing, implementing and embedding an effective communication strategy (internal and external).
• Ensuring the organisation maintains compliance with its NHS contractual obligations.
• Actively encouraging and promoting the use of patient online services.
• Publishing communications for internal and external use such as an organisation newsletter on a quarterly basis.
• Maintaining the organisation and NHS choices websites.
• Liaising at external meetings as required.
• Marketing the practice appropriately.
• Managing/supporting the management of the Patient Participation Group.
• Effectively managing/supporting the management of all complaints in line with current legislation and guidance.
• The management of the premises, including leading on health and safety aspects such as risk assessments and mandatory training.
• Managing the organisation IT system, delegating staff to act as administrators.
• Ensuring compliance with IT security and IG.
• Coordinating the organisation diary, ensuring meetings are scheduled appropriately.

Person Specification

• Educated to degree level in healthcare or business.
• Good standard of education with excellent literacy and numeracy skills.
• Experience of working with the general public.
• Experience of managing accounting procedures including budget and cash flow forecasting.
• Experience of working in a healthcare setting.
• Experience of managing large multidisciplinary teams.
• Experience of performance management including appraisal writing, staff development and disciplinary procedures.
• Experience of successfully developing and implementing projects.
• Experience of workforce planning, forecasting and development.
• Health and Safety experience.
• Strong sound knowledge of Safeguarding and SIRMS.
• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.