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- Tasks: Lead a dynamic service team, ensuring exceptional customer service and efficient operations.
- Company: Join a growing family-run business known for its commitment to quality and inclusivity.
- Benefits: Enjoy competitive pay, health plans, generous leave, and personal development opportunities.
- Why this job: Make a real impact in a supportive environment while developing your leadership skills.
- Qualifications: Strong communication, organisational skills, and previous supervisory experience required.
- Other info: Be part of a close-knit team with exciting company events and growth potential.
The predicted salary is between 30000 - 42000 £ per year.
Are you an experienced highly organised, strong communicator, detail oriented and passionate about maintaining high standards, that is looking for personal progression? Come and join our expanding team! We are a growing family run business known for delivering technical services to a range of different clients, including blue chip companies and facilities management providers. At Norton we pride ourselves on exceptional customer service and fostering an inclusive, respectful working environment where every team member feels valued.
Role & Responsibilities
- Promptly answer incoming calls in a friendly and helpful manner ensuring you provide exceptional customer service throughout.
- Review and respond to all emails received into team and individual email inboxes promptly.
- Logging all call data received ensuring the information entered is accurate and timely.
- Organise attendance to site in accordance ensuring that the most appropriate engineer is allocated.
- Produce job sheets that are comprehensive and contain all relevant information for engineers and clients.
- Chasing up suppliers to check on delivery of parts to ensure that they arrive on time or arranging returns if faulty.
- Updating client portals.
- Receiving deliveries following the goods in process.
- Working to client SLAs and team KPIs with support of Service Manager and Contracts Managers.
- Seek technical support and advice from Engineers, Supervisors or Contract Managers where required.
- Working closely with the Service Manager to mentor and coach other team members.
- Conduct annual appraisals and probation reviews.
- Reviewing and auditing team Daily/ Weekly/ Monthly tasks.
- Assist team members as required to ensure the helpdesk department workload is shared fairly.
- Discuss training requirements that arise relating to the team.
- Play a key part in supporting the integrated management system.
- Perform other reasonable tasks when requested that helps the company meet its SMART objectives.
Skills, Experience & Qualifications
- Excellent IT skills and use of Microsoft.
- Excellent communication and interpersonal skills at all levels, both written and verbal.
- Ability to find solutions in a proactive manner.
- Ability to build and retain solid relationships with colleagues and clients.
- Ability to support and work as a team.
- A can-do and positive attitude.
- Excellent organisational skills and administrative skills.
- A customer focused mindset and a commitment to delivering service excellence.
- Ability to prioritise in a fast-paced and demanding environment.
- Proven supervisory or team lead experience.
- Previous experience working within the HVAC industry would be beneficial.
Why work with us?
- Join a supportive and close-knit team in a growing family business.
- Work with a wide variety of clients.
- Contribute to a company that cares about quality and customer service.
- Opportunities for personal growth and development.
- Full time and permanent employment.
- Health Cash Plan Scheme after qualifying period.
- Company Pension Scheme.
- 20 days annual leave plus bank holidays, increasing each year to 25 days.
- Additional annual leave offered, with your birthday off.
- Company events throughout the year.
We welcome people from all backgrounds, experiences and perspectives to join our team. Please send your CV and a short covering letter.
Service Team Lead employer: Norton Mechanical Ltd
Contact Detail:
Norton Mechanical Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Lead
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Service Team Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and customer service. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've successfully managed teams or projects in the past. This will demonstrate your ability to maintain high standards and lead effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our family-run business.
We think you need these skills to ace Service Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Team Lead role. Highlight your organisational skills, communication abilities, and any relevant experience in the HVAC industry to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and detail how you can contribute to our team. Keep it friendly and professional, just like we are at Norton.
Showcase Your Team Spirit: We love a good team player! In your application, mention any experiences where you've mentored or supported colleagues. This will show us you're ready to lead and foster a positive environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Norton Mechanical Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Norton and its values. Understand their commitment to exceptional customer service and how they foster an inclusive environment. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Service Team Lead, strong communication is key. Prepare examples from your past experiences where you effectively communicated with clients or team members. Be ready to demonstrate how you handle difficult conversations or resolve conflicts, as this will highlight your ability to maintain high standards in customer service.
✨Demonstrate Organisational Skills
Given the role's focus on organisation and detail, come prepared with specific examples of how you've successfully managed multiple tasks or projects. Discuss any tools or methods you use to stay organised, as this will reassure them that you can handle the fast-paced environment they operate in.
✨Emphasise Team Leadership Experience
Since the position involves mentoring and coaching team members, be ready to talk about your previous supervisory roles. Share how you've supported your team in achieving goals and how you approach conducting appraisals. This will show that you have the leadership qualities they're looking for.
