At a Glance
- Tasks: Coordinate service requests, provide excellent customer support, and manage job data efficiently.
- Company: Join a family-run business known for exceptional customer service and a supportive team.
- Benefits: Enjoy 20 days annual leave, health cash plan, and opportunities for personal growth.
- Other info: Experience in a similar role is a plus; we value diverse backgrounds and perspectives.
- Why this job: Be part of a close-knit team making a real impact in the HVAC industry.
- Qualifications: Strong organisational skills, confident communicator, and detail-oriented mindset required.
Are you highly organised, a strong communicator, detail oriented and passionate about maintaining high standards? Come and join our growing team! We are a family run business known for delivering technical services to a range of different clients, including blue chip companies and facilities management providers. At Norton we pride ourselves on exceptional customer service and fostering an inclusive, respectful working environment where every team member feels valued.
Role & Responsibilities
- Answering incoming calls promptly, in a professional and friendly manner, providing outstanding customer service at all times.
- Gathering detailed information during each call and aim to resolve queries at the first point of contact whenever possible.
- Preparing quotations in line with customer requirements.
- Accurately log job data into our system.
- Uploading data to customer portals and maintaining our CRM system.
- Issue clear and comprehensive jobs sheets.
- Tracking works and updating internal systems and clients.
- Using Microsoft Word and Excel for general admin and reporting tasks.
- Play a key part in supporting our integrated management system. (ISO9001:2015 and working towards ISO 45001 & 14001).
Skills, Experience & Qualifications
- Strong organisational skills and administrative skills.
- Confident speaking on the phone and writing emails.
- A keen eye for detail.
- Excellent communication skills, both written and verbal.
- A proactive and self-motivated approach to problem solving.
- A customer focused mindset and a commitment to delivering service excellence.
- Ability to prioritise in a fast-paced environment.
- Experience in a similar role.
- Must be familiar with Microsoft Outlook, Word and Excel.
- Previous experience working within the HVAC industry is advantageous.
Why work with us?
- Join a supportive and close-knit team in a growing family business.
- Work with a wide variety of clients.
- Contribute to a company that cares about quality and customer service.
- Opportunities for training, personal growth and development.
- Health Cash Plan Scheme after qualifying period.
- Company Pension Scheme.
- 20 days annual leave plus bank holidays, increasing each year to 25 days.
- Additional annual leave offered, with your birthday off.
- Company events throughout the year.
We welcome people from all backgrounds, experiences, and perspectives to join our team. If you want to join our team please send your CV and a short covering letter.
Service Coordinator employer: Norton Mechanical Ltd
At Norton, we are dedicated to creating a supportive and inclusive work environment where every team member is valued. As a Service Coordinator, you will have the opportunity to work with a diverse range of clients while contributing to our commitment to exceptional customer service. We offer ample opportunities for personal growth, a competitive benefits package including a health cash plan and increasing annual leave, and a close-knit team culture that celebrates achievements together.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Get to know the company! Research Norton and understand their values, especially their commitment to exceptional customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of phone interaction, try role-playing with a friend or family member. This will help you feel more confident and articulate when answering calls or discussing your experience.
✨Tip Number 3
Show off your organisational skills! During interviews, share specific examples of how you've managed multiple tasks or projects. This will demonstrate your ability to thrive in a fast-paced environment, just like the one at Norton.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our growing family business.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Show Off Your Organisational Skills:Make sure your CV highlights your organisational abilities. We love candidates who can juggle multiple tasks and keep everything in order, so don’t be shy about showcasing your experience in this area!
Communicate Clearly:Since we value strong communication, ensure your covering letter is clear and concise. Use a friendly tone and make it easy for us to see how you can contribute to our team.
Be Detail-Oriented:Pay attention to the details in your application. Typos or unclear information can give the wrong impression. Double-check everything before hitting send – we appreciate candidates who take pride in their work!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Norton Mechanical Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Norton and its values. Understand their commitment to exceptional customer service and how they operate within the HVAC industry. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Showcase Your Organisational Skills
As a Service Coordinator, being organised is key. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight how your attention to detail has led to positive outcomes, especially in customer service scenarios.
✨Practice Your Communication Skills
Since the role involves answering calls and writing emails, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend, focusing on how you would handle customer queries or explain technical information in a simple way.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific instances where you've resolved issues efficiently. Be ready to discuss how you prioritise tasks in a fast-paced environment and how you maintain high standards in your work.
