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- Tasks: Support adults with mental health needs in daily living and build their confidence.
- Company: Join a local charity with over 40 years of experience in empowering communities.
- Benefits: Enjoy generous leave, health plans, training, and sociable working hours.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in health and social care or relevant qualifications required.
- Other info: Be part of a supportive team with excellent career progression opportunities.
Position: Mental Health Support Worker
Location: Across Leicester and Leicestershire
Hours:
30 hours per week Monday-Friday 9:30am-4pm, with ½ hour unpaid lunch break
£12.60 per hour, which will rise in April 2026.
About the Role:
As a Mental Health Support Worker, you will work one to one with Service Users, supporting them to:
- Shop for, plan and prepare meals.
- Clean, cook and do laundry.
- Develop financial management skills.
- Maintain / improve their physical health.
- Build their confidence and self-esteem.
- Develop social links outside their home.
The role may also involve facilitating group activity sessions, including a weekly mental health drop-in service open to both those living in our supported homes and the wider community.
No personal care is involved.
A fulljob description isavailable on our website.
About you:
We are looking for committed individuals who are driven by a desire to make real difference to the lives of adults living with mental health conditions with:
- A minimum of 3 years demonstrable experience and / or a minimum of level 2 qualification in Health and Social Care or similar related subject
- A positive ‘can do’ attitude, and a willingness to actively support residents with daily living tasks.
- A warm and empathic approach
- The ability to listen in an active and non-judgmental manner
- Emotional resilience and the ability to remain calm and effective in challenging situations.
- Effective communication & interpersonal skills (verbal and written)
A fullperson specificationis available on our website.
You will also need to be reliable and have access to own transport that ensures swift and smooth transitions between locations in and around Leicester City and Leicestershire 45p per mile paid for use of own vehicle)
We aim to develop a workforce that reflects the community we serve. To this end we actively encourage applicants from all sections of the community.
About Norton Housing and Support
You will be working for a local, registered Charity, operating for over 40 years.
Our vision is to be a leading provider of housing and support services that empower individuals, promote social inclusion, and foster a strong, supportive community. We do this through the provision of supported housing, floating support and drop in-services for those with mental health conditions and through adherence to our values -person-centred, empowerment, respect, inclusiveness, partnership and integrity.
In Return
- Generous annual leave allowance of 6.6 weeks per annum, including bank holidays with additional leave for long service
- Paid induction and ongoing training to help you develop your skills.
- A health plan, allowing you to claim back a wide range of everyday health expenses up to your annual limit, plus access to shopping discounts other benefits.
- Sociable working patterns, with no weekend or bank holiday working
- A rewarding and varied job, where you make a real difference to the lives of adults with a mental health needs, enabling them to live as independently as possible.
- A supportive team. During a recent survey, 100% of staff agreed NH&S was a good place to work.
- Norton Housing and Support is Investors in People Accredited.
Any offer of employment is subject to proof of right to work in the UK and two satisfactory references (one of whom should be your last or most recent employer, where applicable). Due to the nature of the role, an enhanced DBS (criminal record) check is also required. More information about our approach to DBS checks and employment of ex-offenders can be found on our website.
To apply, please send your CV. We are ready to hire as soon as we find the right person, so we encourage you to apply at an early stage.
Unfortunately, we are unable to acknowledge all applications. Our selection process involves:
Norton Housing and Support are an equal opportunities employer, please make us aware should you require any reasonable adjustments during the recruitment process.
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Mental Health Support Worker employer: Norton Housing and Support
Contact Detail:
Norton Housing and Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mental Health Support Worker
✨Tip Number 1
Network like a pro! Reach out to your connections in the mental health field and let them know you're on the lookout for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to mental health support. Think about your experiences and how they align with the role. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Showcase your passion! When you get the chance to meet potential employers, share why you’re dedicated to making a difference in the lives of those with mental health conditions. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re eager to find the right people quickly, so don’t wait too long to throw your hat in the ring!
We think you need these skills to ace Mental Health Support Worker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Mental Health Support Worker role. Highlight any relevant qualifications or experience in health and social care, and don’t forget to showcase your warm and empathic approach!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting individuals with mental health conditions. Share specific examples of how you've made a difference in previous roles to really grab our attention.
Show Off Your Communication Skills: Since effective communication is key in this role, make sure your written application is clear and concise. Use proper grammar and spelling, and keep your tone professional yet friendly. We want to see your personality shine through!
Apply Early!: We’re ready to hire as soon as we find the right people, so don’t wait around! Apply through our website as soon as you can to increase your chances of landing an interview. We can’t wait to hear from you!
How to prepare for a job interview at Norton Housing and Support
✨Know Your Stuff
Before the interview, make sure you understand the role of a Mental Health Support Worker inside out. Familiarise yourself with the key responsibilities, like supporting service users with daily tasks and facilitating group activities. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Empathy
Since this role requires a warm and empathic approach, think of examples from your past experiences where you've demonstrated these qualities. Be ready to share stories that highlight your ability to listen actively and support individuals with mental health conditions. This will resonate well with the interviewers.
✨Communicate Clearly
Effective communication is crucial in this role. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen carefully to the questions asked and respond thoughtfully. This will showcase your interpersonal skills and your ability to connect with others.
✨Be Prepared for Practical Scenarios
You might be asked how you would handle specific situations related to the job. Think about potential scenarios, such as helping someone build their confidence or managing a group activity. Prepare your responses in advance so you can demonstrate your problem-solving skills and readiness for the role.