At a Glance
- Tasks: Manage the Leisure Club, ensuring a fun and safe environment for all members.
- Company: Join the 4-star Mercure Manchester Norton Grange Hotel and Spa in a beautiful countryside setting.
- Benefits: Enjoy competitive pay, training opportunities, and a vibrant work atmosphere.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be part of a team that promotes health and wellness while making a difference in people's lives.
- Qualifications: Experience in leisure management and a passion for fitness and customer service.
The predicted salary is between 31500 - 38500 £ per year.
Job Title: Leisure Club Manager Responsible To: General Manager / Operations Manager Responsible For: Leisure Club Assistants
Main Duties
- 1. General day to day running of the Leisure Club.
- 2. Opening up the Leisure Club on the early shift.
- 3. Closing down and locking up of the Leisure Club on the late shift.
- 4. Cleaning Leisure Club thoroughly ensuring it is germ-free.
- 5. Regularly checking chlorine and PH levels in the pool and spa and taking appropriate action as per those results.
- 6. Ensuring all Leisure Club staff are fully trained as to the Normal Operating Procedures and Emergency Operating Procedures with regard to the swimming pool and spa.
- 7. Serving refreshments to customers.
- 8. Liaising with Restaurant staff in the ordering of food for customers.
- 9. Fitness testing on members including Medical Questionnaire, Blood Pressure, Body Fat, Bike Test and Pulse. 10. Cashing up after early and late shift (cash control).
- 11. First Aid.
- 2. Life Saving.
- 13. Taking memberships.
- 14. Ordering stock when needed, i. e, testing tablets, snacks etc.
- 15. Writing fitness programs for members including demonstrating and instructing.
- 16. Apply standards of Health and Safety and Hygiene and COSHH.
- 17. Minimise security risk.
- 18. Advertise and promote special offers etc.
- 19. Provide after sales service.
- 20. Be able to promote Leisure Club and answer any queries.
- 21. Forecast revenue and labour for department.
- 22. Measure performance against budget and remedy variances.
- 23. Forecast training for department.
- 24. Carry out appraisals and job chats with all staff in department.
- 25. To carry out departmental Communication meetings, submitting minutes and Health & Safety reports on a monthly basis.
- 26. To ensure training is carried out in department on an ongoing basis.
- 27. To attend all meetings and training arranged for the benefit of the department.
- 28. To ensure all staff attend training when arranged.
- 29. To implement COSHH and Risk Assessment.
- 30. To carry out any work requested by Management.
- 31. Work closely with accounts to chase members for outstanding debts
- 32. Administer a strict policy for non-paying members, denying access until debts are paid
- Additional Information
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
The 4-star Mercure Manchester Norton Grange Hotel and Spa is set in tranquil countryside and its own landscaped grounds.
Situated 8 miles from the city centre, this Manchester hotel has 81 contemporary guest rooms, each with wireless internet and satellite TV.
The dining options include the elegant Grange Restaurant, or the less formal Pickwick Bistro.
The hotel has a spa facility, with an indoor heated pool, fitness room and massage treatments.
The function rooms welcome up to 220 guests.
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Leisure Club Manager in Milnrow employer: Norton Grange
At Norton Grange, part of the Warner Hotels Group, we pride ourselves on fostering a vibrant and inclusive work culture that values creativity and teamwork. Our stunning coastal location not only offers breathtaking views but also provides employees with unique opportunities for personal and professional growth within the hospitality industry. Join us to be part of a dedicated team where your culinary skills can shine and contribute to memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Club Manager in Milnrow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Norton Grange. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Norton Grange
Don't be shy about reaching out to Norton Grange directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Leisure Club Manager in Milnrow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Norton Grange and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Norton Grange
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
